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Sandra D.Greater Melbourne (Outer), VIC
Shower head and arm
Well we updated our bathroom in 2018 June and thought we were picking a good product sold at Bunnings but our shower head and arm got a crack in it we got a change over but now it's happened again. So not happy wetting all the ceiling. Got our receipt out and took it back to bunnings only to be told they will not refund us. This is not wright its a faulty product and i will be taking this further. I warn everyone DO NOT PURCHASE ANY MONDELLA products they are all faulty.
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Rainbow L.Metropolitan Adelaide, SA
- 2 reviews
Mondella 5 function shower head with rail
Well...I really wish I had read the reviews before purchasing any of the junk this company produces. Was in the middle of having a shower and out of nowhere, the shower head JUST snapped completely off of the hose attachment.
To top it all off, the (remaining) hose sprayed water all over the bathroom walls, celeing, floor - the lot.
This item was less than 3 months old.
I'm trying not to get angry.
It wasn't cheap . ...but don't be fooled because IT IS NOTHING BUT CHEAP. Stay away from mondella products
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dogmanzedPerth, WA
Tap seal replacement
Can not buy replacement spindle seals so when taps start to leak you can not replace the hot and cold seals at the bottom of the spindle, they want you to keep buying the whole spindle, rip off.
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Rob P
- 6 reviews
Resonance Basin top tap set is not adjustable contrary to instructions
Decided to change over to a Mondello basin top tap set. The instructions supplied clearly show how to install. It involves taking off the bonnet from the spindle, installing the spindle so the bottom washer fully seats with the piping, and then installing the bonnet and tightening to seal the top flange. When I got home I found the tap spindle and bonnet flange are ONE piece. Checked and triple checked. The tap spindle looked nothing like the lovely photos on the instructions. Oh well. Install anyway. Tap slowly leaks when taps are off. Took ou...Read more
t and measured everything. Distance between tap seat and top of fitting is 24mm. I reckon equivalent distance on the spindle is a little less. No pressure on the washer to seal against water pressure. I'm thinking these tap spindles are made for their own basin piping kit. And as others mention, there is no way to contact anyone at Mondello to double check if I've missed something. Buy cautiously and save yourself having to do two trips to Bunnings. UPDATE: Found another Mondello Resonance basin top tap set. Different handle style. This time looked inside the box first. Spindle and bonnet were separable exactly like the instructions. Bought it. Easily fitted it. Works perfectly. So your problem is that the box doesn't give any clue as to what sort of spindle is used for the particular tap handle style. Also, carefully read the small print tap handle colour on the box. I ended up with black instead of chrome but just couldn't bare yet another trip to Bunnings. Hope the wife doesn't notice.
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PammyCentral Highlands and Goldfields, VIC
- 2 reviews
Hand shower and rail set
Hand rail and shower set great in chrome and then a cheap plastic soap dish, how long it will last, who knows,why not put a chrome soap dish to match.
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Adam N.Sydney, NSW
Terrible customer service and cheap products doomed to fail!
Bought 6 x Mondella Signature LED mirrors from Bunnings.
2 of them have already fallen off the tiled wall and damaged my bathroom mixers because the tape backing on the back of the mirror that connects to the hook has failed. This was applied from factory.
I would avoid Mondella products at all costs! Terrible Customer Service! No telephone number and only way to contact them is through a Contact Form on their website. The Customer Rep, Claude, places the entire blame on the installer and installation when the issue lies with the cheap double sided tape that they use! No telephone number to contact him or Mondella. Will be filing an application with NCAT and have this matter dealt with.
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Emma WGreater Melbourne (Outer), VIC
- 2 reviews
Shower Base cracked after 9 months
As with another review our base has cracked after only 9 months. It will need extensive renovation to repair the damage. Who is meant to pay for that. Unlike the other "post" we did have a qualified repairman do the job so hopefully Mondella will stand by their product.
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Peter
- 2 reviews
CheapMDF toilet seats from Mondella
Mondella black toilet seat.......do not buy as they are rubbish!Plastic veneer over MDF in a wet area!.Did'nt know until BOTH seats cracked and peeled revealing MDF which turns into soggy wheatbix when wet,they lasted 6 months.Bunnings now tell me that i have to go through company directing to submit a warranty claim which they say is the first one......yeah right!Also there taps leak and toilet roll holder is corroding after 6 months,the quality of this stuff is appalling.
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product need one more rubber washer
What we should know that all this well designed stuff is made cheaply in China were most of rubbish is made.I have only one complain to make about their kitchen sink faucet where they provide just one rubber washer instructing you to put it under sink.NO NO NO you don't have to be licensed plumber to know if top flange of faucet is without rubber washer then water dirt and grime will corrode securing screw under sink and you will have cursing fun to undo it.So contrary to instruction I have put rubber washer on the top and made another rubber washer for under sink.
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Tony GayGreater Melbourne (Outer), VIC
900mm Towel rail with an Absolute design fail
I purchased this 900mm towel rail and mounted it using their fittings, upon placing towels on the rails the mounts failed, I went back to Bunnings and their comment was, oh, of course, the ones supplied are awful, you need these ones. So forked out the extra for the ones that will "absolutely" do the job, and, no, another fail. The design of these towel rails is such that unless going into a stud, the tiny little mount point causes the rail to dig into the plasterboard and the mounting bracket in the plaster to bend, I am now left with two larg...Read more
e holes in the plaster where I had to pull out the highly recommended plasterboard mounting brackets. As an aside, we also purchased the 600mm rail and it seems to be okay, less weight on the plasterboard. The pics were taken as an afterthought but show where it was mounted, and the subsequent damage to the plasterboard. ✘ No, I do not recommend this product.Similar opinion? Write a review on ieatwords.com.au!
SteveBrisbane
- 7 reviews
Product are stylish but customer service is non existent
Have attempted to contact Mondella on two occasions using their online contact messaging service. On neither occasion did Mondella send any response whatsoever addressing my questions. This exceptionally poor customer service. They post no phone contact on their website, and don't reply to their messaging system. Very poor. Their products appear to be exclusively stocked by Bunnings, whose customer service I have always found to be exceptional. Why they persist with Mondella is beyond me.
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ShelleySydney, NSW
waste of money
I had purchased a modella toilet suite at Bunnings and the plumber installed it in, it doesn't flush properly, so I called Bunnings again and was advised to call the hotline for mondella, it was just after 3pm and their business is close already, what am I supposed to do now with this leaking toilet ( I had reported to my plumber) and then it doesn't flush properly, waste of money for sure, do not buy this product!
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ScarboroughSouth East Queensland, QLD
Bathroom fittings rusting after two years
Our Mondella bathroom taps and chrome sink plugs are rusting after just two years. Very poor quality. Design good but clearly a problem with the chrome finish. Would expect bathroom fittings to withstand damp conditions without rusting. We did not purchase these - they were fitted when we bought the unit new.
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BlueWestern Australia
- 2 reviews
wont flush
My Mondella 3-4.5L just wont flush #2 properly. Worst toilet I have ever owned. It was plumbed by a licenced plumber so I am unsure what else I could have done in order to have it flush correctly.
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Maggie3029Greater Melbourne (Outer), VIC
- 43 reviews
- 3 likes
Disappointed with this toilet suite
I have a couple of issues with this toilet. Firstly I will say it does look nice and I’m glad to be rid of my previous toilet which had a plastic cistern. The Mondella is certainly better quality than my old toilet.
However, two things that are really not a great idea are firstly. The cistern doesn’t sit flush with the pan. Having 6 small grandsons trust me .....a gap between the cistern and the pan is not on. I can’t imagine how much urine the boys would get in there and it would be impossible to clean properly. I’d say within 6 months the ...Read more
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Don't buy a mondella shower base
The mondella warranty is not worth the paper it is written on. We purchased a mondella shower base late last year as we were replacing our old shower due to water damage in the floor from our old shower.the damaged floor was cut out and replaced and I installed the new shower base under supervision from my father in law. A tradie of close to 50 years as such. It was only two months after using that a crack appeared in the shower base. Therein lies the problem. In bringing the issue up with Bunnings and Mondella I was advised that as the shower...Read more
base was not installed by someone with a trade certificate that they do not honour their 10 year warranty. I asked that they come out and repair the shower base but they advised that it is unrepairable without sending anyone out to look at it. They will not give a full refund for their faulty shower base .They grudgingly want to give a replacement shower base expecting that has our existing shower is to be ripped out and redone at our expense. I told them that I did not want another faulty shower base and now faced with trying to repair the shower base myself. In selling their product there is a 10 year warranty stated on the packaging and not a 10 year limited warranty ( limited to to replacement only) . There is no disclaimer on the packaging that their product can ONLY be installed by someone with a trade certificate or they do not want to know you if their product is faulty. As Bunnings provide a video online on how to install a shower base yourself then how does m Mondella claim that only a registered tradesperson is required to install their products, specifically their shower bases?? Mondella obviously do not stand by the products they sell and their warranty is a fiction. Not impressed with their company at all.Similar opinion? Write a review on ieatwords.com.au!
Basin mixer does not have hole to attach bolt
Bought a mondella basin mixer from Bunnings. It does not have a hole in the middle for the bolt to go in for installation.
Instructions show there is a hole for the bolt but it's not there.
How can you sell a product when the instructions do not match the item.
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Not happyGreater Melbourne (Inner), VIC
Shower Base has round white flaw that apparently is caused by water landing on the base
Our new showe base is less than 12 months old. About 3 months ago a bright white mark appeared. Contacted Bunnings who contacted Mondello. Apparently the cause is water falling on that spot and “poor maintenance”. They recommend using products contra-indicated on the box it came in. I’ve been cleaning shower bases for 55 years and have never had anything like this. But I’d have to get the builder to replace the shower cubicle to replace it. Unimpressed diesn’t Even come close to how I feel.
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MichaelRisdon Vale
- 3 reviews
- 1 like
kitchen sink mixer
poor quality broke holding screw under sink after two years have been waiting a week now but when rang today still not sent maybe by christmas it will be replaced never buying anything by mondella again
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Missy F.Greater Melbourne (Outer), VIC
Mondella WELS 5 star Chrome Cadenza
Kitchen Flick mixer tap!
Kitchen is 10yrs old in that time we have had 2 Dorf mixers which leaked and now this Mondella one after 3-4years, it leaks from spray button.
Not happy!
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Questions & Answers
Tony Basked
is there an actual contact phone number for Mondella- keep sending emails to no response.
No answers
Mon183asked
Wish I'd looked at the reviews before purchasing a Mondella Vege Spray Mixer for the kitchen sink! The water flow is so slow, it's a joke. When you read the fine print, it says it comes with water saving devices, but it's ridiculously slow and takes forever even to fill up a cup! Does anyone know if the flow rate can be adjusted?
No answers
Gayleasked
are the mondello glass top kitchen sinks a waste of money. Are they subseptable to chipping and breakage so easily?????
No answers
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