Mortgage Ezy

We were looking at refinancing to get the lower rate. Initially the application was going well. We started the process in June and had to bail in October as it was just taking so long. Your not only dealing with their in office broker but also someone processing the application in the Philipines. So there was a disconnect in communications and who I was actually handing information over to.

Rate was excellent. Customer service was lacking. Calls were not returned in a timely manner and our point of contact was often not available. Extra costs were charged incorrectly and had to be refunded.

With just couple of days notice, Mortgage Ezy is increasing my interest rate by 0.15%. They have given us no time to act.

Less than a year with MEZY with 2 rate decreases from RBA we have seen .14 drop in mortgage and not even 3 months later we are now seeing a .25 increase for no real reason and this new increase now brings them on par rate wise with the larger banks absolutely waste of our time going with them--moving to a different bank as soon as possible due to what consider false advertising.
I don't write many reviews but I just thought this might help potential users from having this happen to them.

I changed from one financier to Mortgage Ezy and during the period before settlement the interest rate dropped. I was informed I would get the new lower interest rate upon settlement. This unfortunately did not happen, so whilst this was meant to be a better deal than my previous financier it has now turned out to be more expensive.
To add insult to injury I was paying extra each payment and yet my available withdrawal amount was significantly less than it should have been due to the extra payments. When I mentioned it to them it took several explanations before it was finally corrected. They have lost my trust. Once I can I'll be looking elsewhere.

The rate is low and they answer the phone. That is good.
RBA interest rate cut was not passed on until called and asked. In hope customers would not notice? This feels dodgy to me. But I had to ask and I got the 0.20 cut instead of 0.25 in any other mortgage I have elsewhere. With 2 months delay.
Internet banking is so bad. All you can do is see your account transactions and do a transfer - that's all. No online or electronic monthly statements, no interest paid last FY information, no transaction search. Nothing. If you are planning to use...