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Reviews

3.3

439 reviews
5
(234)
4
(11)
3
(3)
2
(15)
1
(176)
  • Transparency
    4.7 (164)
  • Customer Service
    4.7 (167)
  • Loan TypeVariable Rate (117) · Fixed Rate (29) · Split (16) · Line of Credit (1)
  • Application Process
    4.6 (160)
  • Timeliness
    4.7 (160)
  • Loan used for
    • First Home (49)
    • Refinancing (37)
    • Second Home (31)
    • Investment Property (20)
    • Home Construction (4)
    • Renovation (3)
  • Loan Term27.583 years (84)
  • Online Tools
    4.5 (61)
Previous
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Great service

published

We used Aussie for our build loan and couldn’t of been happier with the service. We would happily recommend them to anyone. Monica and Andrew were both a real pleasure to work with.



Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateMay 2020
Loan used forHome Construction
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Good Job

published

I would definitely recommend our broker to friends and relatives. She is very knowledgeable and approachable. Planning to refinance our home loan with our Aussie broker again, after the pandemic.

Transparency
Customer Service
Timeliness
Loan TypeFixed Rate
Loan used forRenovation
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The reviewer stated that an incentive was offered for this review

Best Brooker service out there.

published

Clear and consistent communication along the hole journey. The girls in the at the Everton Park Aussie were lovely and called me almost daily with updates so that I felt comfortable about my position with the loan

Loan TypeVariable Rate
Loan Start DateApril 2022
Loan used forSecond Home
1 comment
Aussie
Customer Service S.Aussie

The reviewer stated that an incentive was offered for this review

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Michael OD

Michael ODSydney, NSW

Easy with Aussie

published

Extremely easy process compared with previous brokers. Process was simpler and quicker. Fantastic communication. Multiple bank options. Very competitive rates and even better rates than other lenders. Would recommend to friends and family.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan Start DateApril 2020
Loan used forRefinancing
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Chris

ChrisGreater Melbourne (Metropolitan), VIC

My broker recently arranged a rate cut for me.

published

My broker was good. Very professional and it has saved us a lot of money. I definitely recommend Aussie. It’s a simple process and they come to your home at a time which suits you.

Loan used forRefinancing

Aussie Home Loans and Services

published

Customer Service was excellent and was provided by Adam Forte.
Costs were laid out clearly and easy to understand
Adam Forte found a very competitive rate for me, this is the second time I have used Adam, very pleased

Transparency
Customer Service
Application Process
Timeliness
Loan used forFirst Home
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1 comment
Aussie
Customer Service S.Aussie

Best Lender Ever!

published

Reema is an asset to the Aussie Home Loan Team. Reema went above and beyond to help us. Products are also great. I will recommend Aussie Home Loans to family and friends.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forRefinancing
See all answers
Nicola M

Nicola MMetropolitan Adelaide, SA

Shahzad from Aussie, absolute Superstar

published

Shahzad went above and beyond to help us through this process. If it wasn't for his dedication and skill we wouldn't be in our first family home right now. I can't thank him enough, he was the calm in this crazy process! Highly recommend

Transparency
Customer Service
Application Process
Timeliness
Loan used forFirst Home
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Wise advice, efficient service and great deal from our broker.

published

We had fantastic service from David Forster throughout the process. We trusted his advice and he was thorough and efficient, but friendly too. We felt confident he would achieve the best result for us and he did!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateApril 2020
Loan used forInvestment Property
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Cjade

CjadeGreater Melbourne (Outer), VIC

  • 3 reviews

Excellent service, very helpful

published

My broker is Jade Herron at Aussie Ringwood branch, she has been incredibly helpful during the first home buyer process. I've recommended her to my brother who has also found Jade super helpful. Would 100% recommend Aussie, thanks for the great service!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateMarch 2020
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Alexander L.

Alexander L.Greater Melbourne (Outer), VIC

Very Good Service

published

Even though Suman was stuck overseas due to COVID 19, still managed to give us good information and kept us up to date with the progress of the loan application.Credit to Nari and his team at his office.

Customer Service
Loan TypeVariable Rate
Loan used forInvestment Property
D Perera

D PereraGreater Melbourne (Metropolitan), VIC

Jason Rohde from Aussie Moonee Ponds is brilliant

published
Transparency
Customer Service
Loan TypeVariable Rate
Loan used forSecond Home
See all answers
1 comment
Aussie
Customer Service S.Aussie
Simon

SimonHobart, TAS

An Excellent experience to deal with

published

An enjoyable experience with dealing with your staff with helping out on a difficult position with getting our home loan. The professional and timely manner with response to any questions we asked.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMarch 2020
Loan used forFirst Home
See all answers

The reviewer stated that an incentive was offered for this review

Jeremy Hill from Aussie Home loans singleton is a legend.

published

Jeremy Hill from Singleton Aussie was fantastic when I needed to refinance my house. He found a product that worked extremely well for me. It couldn’t have been any better, other than someone paying my house off for me.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forRefinancing
See all answers

Best service for home loan

published

I defiantly recommend to any and all if they want the best advise for their needs and choices for the best products around. Aussie will advise on the things you wouldn't think of.
Thanks Aussie And thank you Tony Gross, absolute legend. Regards.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan used forFirst Home
See all answers
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Aiimz07

Aiimz07Sydney, NSW

Great! Can’t thank them enough

published

So pleasant and not one bit stressful when dealing with Aussie. No extra costs involved. In the current climate (market) we were fortunate to get a great locked in rate For two years

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan Start DateApril 2020
Loan used forSecond Home
See all answers
1 comment
Aussie
Customer Service S.Aussie
John

JohnSydney, NSW

Aussie is the best

published

Wonderful people, at St Marys Branch, Kim and Don are the best, very professional and excellent customer service and friendly and understanding at the same time. They found the best home loan and rate for me in no time, I am completely satisfied.
I wouldn't go with anyone else.Thank you Aussie keep up the good work. John

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forRefinancing
See all answers

Great service

published

David was great, really patient especially with me being a first home buyer he was really patient with my 1000 questions and went above and beyond. I would easily recommend him to any one.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
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1 comment
Aussie
Customer Service S.Aussie

The reviewer stated that an incentive was offered for this review

No other feedback i can give. The service provided was fantastic

published

The service provided was terrific, i didnt experience any issues at all with my loan or the process with obtaining my loan.
I'm satisfied with the rate i have with my provider.

Melissa W.

Melissa W.South East Queensland, QLD

Great service from my broker

published

Great service from my broker, Lee. He was always on hand to answer my questions no matter what day or time, and his constant communication put me at ease and made the whole process simpler than I anticipated.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateApril 2020
Loan used forSecond Home
See all answers
Page 1 of 22

Questions & Answers

jabhar

jabharasked

hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much

1 answer
Aussie
Customer Service S.Aussie

Hi Jabhar,

Thanks for your query with Aussie.

The best person to speak to in reference to this would be one of our Aussie Brokers.

So I can get you in contact with someone in your local area, we would need to grab a few details form yourself.

Can you please provide these details via the Aussie website or via email to [email protected]

Kind Regards,
Daniel

Paul

Paulasked

I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?

1 answer
Zeb
Zeb

I'm having a similar experience. They're no help.

cobber

cobberasked

Hi, We have a contract with the purchases to buy our property subject to finance approval.
I spoke with them today and with finance approval due 14/6 tomorrow I am thinking reviews that suggest long delays to approvals could cause problems for the buyers. I know the couple personally and hope they don't suffer a stressful outcome.
Is there any chance this approval will be approved by business end tomorrow. I am concerned for them missing this opportunity and is there a phone number they can call for the Cairns region?

1 answer
Aussie
Customer Service S.Aussie

Hi Cobber,

The best course of action would be to call us on 13 13 33 and one of our agents will be able to provide you with the relevant contact details to get your concerns addressed.

Thanks
Perci

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