Purchased this pram brand new for AUD$600 and it broke within in the first two months, the bottom wouldn't lock into place where the basket is, I then tried to contact mothercare Australia to claim under warranty as I'd only had it a few months to find out they have gone broke, I then contacted mothercare in the UK thinking surely the brand should be covered somewhere to be told they couldn't help me, I am now out $600 with no pram, I wouldn't recommend anyone to buy through mothercare for the poor service I have received!

Could not be any happier with the service I received at Mothercare Mt Gravatt. The staff there truly went above and beyond in my dealings with them. They were extremely patient and understanding when due to my partner being made redundant a 12wk layby turned into 6 months. All the staff had good product knowledge and of course provided great customer service and aftersales care. I will be returning for all my future baby needs and recommending them to all my family and friends.
Great service, price matching, aftersales care, product knowledge and great communication.

We have bought most of our baby items from Mothercare - clothes, prams, playpen, baby monitor, room thermometor etc. They have always pricematched an online prices for us. I always seem to have money to spend from my Mothercare club card. We have found Mothercaree to be great value for money and most of the staff are very knowlegeable.
Pricematching
On one occasion they sold us something that didn't do what they said. They did give us a refund without any hassles at least.

I am very pleased with the friendly service I have recieved everytime I shop at Mothercare, Kotara. Mothercare has everything I need all in one place which is great for me as I am a new mum with a 10 week old son, so the less running around I have to do the better. Thank You Mothercare!
Super Friendly Staff, Convienient, Reasonable Prices and Always Available Parking.
Mothercare need to open more stores.

My experience of purchasing baby products at Mothercare exceeded my expectations. The salesperson was really helpful, and gave honest advice about the stroller I was purchasing. It was good to get objective information, with small details that I never would have thought of (inexperienced new mother!) Even better, the recommended stroller wasn't even the most expensive one! Yay!
Honest and informative advice

Visitedtbe Townsville MotherCare shop to purchase a car seat. Shop assistant was very knowledgable... Gave us all the information we required. Spoke about all aspects of the seat- pros & cons & more importantly safety. MotherCares loyalty program is great also. You are able to earn points as dollars to go towards another purchase.
Excellent Service

I have used the Bondi Junction store and the Moore Park store. Both are very willing to help and give advice, and suggest alternatives.
Love the loyalty programme and great that it covers Early Learning Centre. You basically earn points for every dollar you spend and then can turn the points into money off future purchases.
Clothes are of a high quality. Be careful with sizes though....my boys are big boys but I find the clothes very generous. For example, my 3.8kg 54cm baby comfortably wore their newborn range with room to spare for 3 months.
Great Service. Good loyalty programme.
Be careful when choosing sizes....they are very generous!

Fantastic service & advise from a lovely woman when I went in to purchase my daughters new car seat, the employee was very helpful & answered all of my questions without trying to rush me out even though it was nearly closing time. She was so friendly & lovely I will be returning.
friendly & Knowledgeable staff & Very tidy store

I have used the Mothercare Joondalup shop often. They are quite willing to let you walk around and will ask for help if you look like you're looking for something in particular. Staff are quite happy to answer questions and let you test ride the capsules and prams that are on display.
Helpful staff, large product range
expensive over online offers or some other stores