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NiftyGreater Melbourne (Metropolitan), VIC
- 3 reviews
Satisfied Customer
Very happy with the online store, easy to view and easy to option some components. Build time was fast and accurate and had next day delivery after completion. I have used other stores in the past but Mwave is now my first choice...
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If I could rate Mwave -10 I would!!! horrible customer care!!!!
I bought an Orico Raid enclosure, couldn't make it work, contacted Orico but no answer, went personally to Mwave where I was told that I need to wait 2 to 4 weeks for them to take a look at the product and decide if they will return it to Orico, who will then decided if they would send a new product or refund me. I told Mwave that I just wanted to return the enclosure even if that meant loosing some money and buy another similar product. They said that I could buy a new product (of course) but that I needed to wait the 2 to 4 weeks for them to ...Read more
be decide what they will do with my original product. While I walked out of the store, they had my money and my product, and I had a promise that they will get back to me with some sort of decision on how to move forward in 2 to 4 weeks!!!!!! I will never spend 1 dollar in that place!!!!5 comments
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Percy KakuSydney, NSW
- 2 reviews
- Mwave Australia Online Store
- Verified customer
AVOID at all costs! They sent me the wrong product!
They assured me that the product they had was what I had ordered, but I found substantial differences after receiving the product. False advertising and misleading. Avoid at all costs!
1 comment
Patrick M.Mwave Australia
Hi Percy,
If we have provided you the incorrect product, then we can offer the following:-
1. Arrange for the return at Mwave cost... Read more
2. Replace with the correct item 3.Refund your order in full including all delivery and transaction fees you have incurred Please contact our Customer Service team on 1300 727 446, [email protected] or lodge a return ticket and we can action this for you. Apologies for the inconvenience we have caused you. Thank you Patrick
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Very Satisfied!
Just wanted to say thanks, havent had a more seemless experience.
Easy to navigate online store, and a very thorough range of hardware! I have mainly shopped with other retailers though I made the switch as i had uaed Mwave previously, I wanted to ensure a timeframe was met. Not only did I receive my order in 2 days I recieved it at a price cheaper than any other reputable store which I am grateful for! Its worth noting I made the order via Bpay which also shows how efficient this company is.
Thanks again very happy - I'll be back soon. I NEED MORE RGB.
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better prices then any other pc store that i looked at
mwave has great fast shipping and it also has great prices storwide and good customer support it also has a great, easy to find stuff website that is easy to use
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The reviewer stated that an incentive was offered for this review
Perfectly Portable!
The MSI Trident X Plus 9SD-646AUD was a standout when looking for gaming PC's to purchase. Its compact design allows it to be no bigger than your average gaming console, but also extremely portable, takes up less desk space and still manages to perform without a single issue. I chose this product over the others on the market mainly due to this "compact" feature, but also its simple, yet affective design. As a "average gamer" this product not only fulfilled my needs but has left me very satisfied and it has certainly lived up to my expectations. This is an outstanding product by MSI and I will certainly keep an eye out for them when browsing for PC components in the future!
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Disappointed RobMurray Region, NSW
Worst Customer Service i have ever experienced
I ordered several items from MWave that showed a shipping time of 2 - 4 days.
On day 3 i checked the status of the order through online chat and was promptly advised MWave wouldn't expect to receive the items from their supplier until the following Tuesday. This would then add an additional 2 days shipping time on these items taking the total time from 2-4 days to 6 - 7 days.
When i questioned the customer service representative about the misleading information on their website she became rude and abrupt and tried to justify the slow processin...Read more
g by trying to say my expectations of their delivery time frame was unrealistic... MWave, if you advertise 2 - 4 days shipping that's what i would expect! And i certainly wouldn't expect to be met with rude customer service when questioning why your not meeting this target! Lift your game!1 comment
Patrick M.Mwave Australia
Hi Rob,
Thanks for the feedback.
The timeframe we display on our website is the Processing time before we despatch your order from our warehouse. ... Read more
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Eric ThkSydney, NSW
- Mwave Australia Online Store
- Verified customer
msi infinite S: small but powerful.
Bought this msi infinite S gaming pc couple of days ago and so far so good. Able to handle most games at high setting. I've been using msi gaming laptop for a long time and I wanted something light and portable. Was looking for laptops at first until I found this set up. Came with keyboard and mouse altogether. Literally the best deal and bang for your bucks. Buying from mwave was an added bonus as it was hassle free and pickup was easy, ordered at night and was able to pick it up the next day. It was everything I was looking for.
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mandy KSydney, NSW
- Mwave Australia Online Store
- Verified customer
perfect PC for my need, super fast delivery
I purchased the MSi gaming series PC with the 32" curved samsung monitor.
the monitor gives true 4K quality and looks so stylish on my desk
the PC has some awesome power . it runs at lightning speed, makes my intraoral scanner runs 5x faster than my old pc . And the free gaming keyboard looks so cool.Love it!
Delivery was so quick, it only took 2 business day.
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Generally happy but room for improvement
Lacking communication when components of orders that are not in stock and no confirmed ETA could be substituted with a different brand with same specs after consultation with purchaser.
NUC DIY kit stated onsite that they were in stock at Mwave but then was informed Ram in this kit not available.
I think a call to suggest a substitution that was compatible and available at around the same cost would have been appropriate rather than having to create multiple job tickets to resolve.
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Mervyn M.Launceston, TAS
Mwave have never let me down
I have purchased many network/security cams etc. from Mwave over the years and they have consistently excelled themselves for having the products I've required and shipping them out safely and always on time to me and if not in stock etc. send feedback to me - can't fault Mwave!!!
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Jay
- 2 reviews
Perfect PC!
I purchased an MSI Infinite S PC, and i am absolutely loving it! Have Just upgraded to a desktop from a laptop and its the best thing ive done choosing this desktop.
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TomGippsland, VIC
Love it! Havent had any problems yet
Purchased a mag322cqrv
It was pretty easy to find on the website and im very satisfied with the monitor. I love the crystal clear screen and the 144hz. Will be buying from mwave again!
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Christos A.South East Queensland, QLD
Excellent Gaming PC
I purchased an MSI Infinite Mid-Tower Gaming PC from MWave as I was seeking to upgrade my current gaming rig. I wasn't interested in building it myself this time but I found and MSI Infinite system with the specs I needed.
This gaming rig exceeded my expectations, especially with the in-built dedicated graphics card. The MSI companion application allows for easy configuration changes and customisation. The only point that I can fault is that the CPU runs hot at ~50 degrees when doing light tasks
All in all, MSI has done a great job in both the design and specs of this computer. Good one MSI!
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Jaw Dropping
Placed my order at 2pm items arrived on the Gold Coast the next day at 2pm, Mwave is also the only store that has live stock updates, so if they say they have it they actually have it in stock. (cough PC Case Gear cough).
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Michael
- 3 reviews
- Mwave Australia Online Store
- Verified customer
Anda Seat. Awesome Product & Service
Online store was very easy to navigate and intuitive.
I selected a good product at a great price.
Within 3 working hours I had a tracking number for the delivery
Delivered quickly with great packaging
It is when you assemble the item you understand just how good the quality is.
Thank you for a great purchasing experience
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Fantastic system!
Just purchased the MSI Infinite X Plus 9SE, excellent System. Nil issues and easy to set up right out of the box. Performance is great, I can now fly VR with my flight sims.
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Cameron ZSydney, NSW
Easy, Simple but detailed
Navigation through the online store was a breeze and there were thousands of items, all catering to different types of people, whether you are a gamer, streamer, editor ect. There are in depth specifications for every single item, no matter how cheap or unpopular.
100% recommend. would never go anywhere else
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Neil SWide Bay-Burnett, QLD
Almost perfect
I recently purchased a Samsung M.2 SSD and a PCIE expansion card. Excellent delivery time. Expansion card was DOA. Nil issues with return and excellent service with replacing said items.
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huyg.chu93Sydney, NSW
MSI X570 MEG ACE AM4 AMD Motherboard
MSI X570 MEG ACE was a game changer for me. I have always have MSI for myself or recommended for my customer as the go to motherboard due to their durability, quality components and easy to use BIOS. Going to MSI X570 MEG ACE with the 3950x was a massive leap for me. It has all the features i need plus extras for a very well price. Aesthetic wise, in my opinion is the best looking one for the tier. Love the black and gold on the board. I will definitely recommend anyone to buy this board and check out more details product details about this board ! Good job MSI
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Questions & Answers
Kenji Camporedondoasked
On 26/12/19 I bought 9 parts for a new pc build which all were in stock at mwave with the exception of 2 parts which both said it would dispatch within 24 hours at the time of when it was bought.
I would like to know when Mwave will dispatch it as I am worried that my order has been missed.
My order number is: SO01336997
Thanks.
2 answers
The 2 parts that needed to be dispatched from different suppliers may be from 2 seperate suppliers and the 24 hours that it states doesn’t account for the time it takes to deliver the parts to the showroom. Mwave also occasionally checks the parts as a curtesy to you too see if they are compatible or if any damage has been sustained and if there has been, they will need to order a replacement which will take longer. If you have made a big order like you said, there is no way they will “forget” about it. Hope this helps
It did help. Thanks for the information C:
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Patrick M.Mwave Australia
Hi Mariano,
Please share your order number so I can investigate. Thank you PatrickI can't seem to locate an order or warranty claim under your name? Can you please share your order number so I can review?
The last warranty claim we received for this item was back in July2019 which was resolved within a week.... Read more