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Mwave Australia Online Store Questions & Answers
5 questions from our users
I'm not sure how long the usual wait for a response is when submitting a ticket, however due no where can I find LIVE chat with Real person (only your virtual chat) & you've stopped allowing phone calls, I'm getting a little concerned about my order.
Ticket #: JB393798
I waited a week for an answer before writing a negative review about their customer service, they claim that they did not receive my original question. They need to reinstate phone calls so you can speak to a person about your issues. I will not be trying to deal with them again. Send them a request to cancel your order and go elsewhere.
Hi Shine,
There currently delays in the warehouse due to large volumes of orders due to EOFY as well as the long weekend.
Your GPU is in stock and should be allocated very soon.
You submitted a ticket on the Tue 15/6 just after the long weekend and we responded yesterday 16/6 to you.
Hi Wayne,
As per my response to you, we received no communication under the item or your name.
You could not purchase 2 monitors as we only have 1 in stock and the monitor will be discontinued after that - we could not sell you the 2nd unit when it was never going to arrive.
You can jump on online chat for an immediate response whilst you were on the website and having difficulties checkoing out
It wasn't a long weekend where I was. I understand what you are saying though.
However I know you can tell I am a first time customer & you can imagine my concern after all I too am human.
Yet both yourself & possibly somebody else who replied to the ticket have yet to reference is that since my order hadn't been completed I mentioned I found the MB elsewhere cheaper but couldn't risk ordering it until I was able to confirm with you (Mwave) it was safe to do so, but I don't have time to sit by my email, etc refreshing to see what is said. Hence I included my phone number so a human could speak to me.
I thank you though for taking the time to see my question & respond to it.
Why is my order taking so long it has been 5 days on item that should have shipped in 24 hours
Exact same situation, they haven’t responded to any messages either. Absolutely terrible service. NSW barely has any new cases compared to Victoria yet businesses here somehow manage to operate well. Covid isn’t an excuse for poor service.
Was just wondering around how many days orders are gonna be 'processing' amongst the whole pandemic. I've read it'd take 1-3 days until it's ready to be picked up if the products are in stock in store. I've placed my order to get picked up last week and all the products were stated to be in stock in store. I understand if there are delays of course.
Dont bother with them, just order from scorptec or PLE, youll have your item delivered to your door faster than Mwave can even respond to a query.
It is a bit of a joke. If they don't pick up their game I will buy parts elsewhere from now on. Processing order for a week now, totally ridiculous!
Yeah I'm on day 4 now.. 4 of 5 parts are allocated and apparently they are fffing closed on the weekend.. Are you kidding me? When you are this slow you double the hours to keep up.. Just add the damn cpu to order it is not a hard job..
Hey guys,
Purchased a new motherboard from Mwave a week ago picked up from store and only got to start my build this Saturday just gone and doesn't work I've built many PC's before this is the first time motherboard doesn't work checked all the parts with a different board and all works this is DOA what can I do
Please submit a warranty ticket via your Mwave account
Yeah.. do that online warranty and keep waiting for years like i do.
On 26/12/19 I bought 9 parts for a new pc build which all were in stock at mwave with the exception of 2 parts which both said it would dispatch within 24 hours at the time of when it was bought.
I would like to know when Mwave will dispatch it as I am worried that my order has been missed.
My order number is: SO01336997
Thanks.
The 2 parts that needed to be dispatched from different suppliers may be from 2 seperate suppliers and the 24 hours that it states doesn’t account for the time it takes to deliver the parts to the showroom. Mwave also occasionally checks the parts as a curtesy to you too see if they are compatible or if any damage has been sustained and if there has been, they will need to order a replacement which will take longer. If you have made a big order like you said, there is no way they will “forget” about it. Hope this helps
It did help. Thanks for the information C:
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