Reviewer Photos & Videos
treedudeSouth-Eastern Region, NSW
- Mwave Australia Online Store
- Verified customer
Good shopping experience
Easy to navigate website with accurate information and links to reviews ETC makes decision less stressful.
Post purchase communication was excellent and postage time very fast, never had a problem.
Would have no trouble recommending mwave to potential customers as I am an old-school sceptic but can't fault this system.
Similar opinion? Write a review on ieatwords.com.au!
Steven ZandonadiAyr
- 2 reviews
- Mwave Australia Online Store
- Verified customer
perfect
it was great, the product info was explained without a problem and arrival times for my product have always been great as well, never had a problem with tech support if i have needed it
Similar opinion? Write a review on ieatwords.com.au!
Other Electronics & Computing Shops
Certified Tech Direct
4.9(1,238)Dr Boom Communications
4.9(1,074)DigitalRev Store
4.9(720)CCC Warehouse
4.9(440)Al BrucePerth, WA
- Mwave Australia Online Store
- Verified customer
MSI Optix MAG341CG is a great and afforable option for widescreen gaming monitors.
The online store was fairly easy to navigate and helped me find a specific range of monitors I was looking at buying. The products I bought came in good condition with no signs of damage. The only con about the buying process would be the fact that there was no mention of what cables come with the monitor and I was then not sure if I should buy a connection cable or if I will get one with the monitor. The monitor itself is a major upgrade for me. It was affordable with a high refresh rate, as well as curved AND 3440x1440. Although it may not co...Read more
mpare to some widescreen monitors, this is definitely a great option for those looking to get into more immersive gaming or easier multitasking. The only two cons about the actual monitor are the inability to raise the monitor up and down, and the colour range, but for gaming or general work, it's hardly noticeable.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Mwave Australia compares to other Electronics & Computing Shops
Know better, choose better.
Product not coming
I ordered a gaming keyboard through Mwave on Sunday, it said stock at Mwave and processing time is 24 hours, but later when I checked it said no stock at Mwave. It’s been about 3-4 days now and yet it is still processing. What on earth happened?
Similar opinion? Write a review on ieatwords.com.au!
juanviMetropolitan Adelaide, SA
- 3 reviews
horrible customer service
ordered 4 or 5 components for my pc on the 25th of april, the motherboard and cooler were going to take longer than usual due to lack of stock; so i messaged them wondering if i could replace it with something that was in stock.
my main problem was that it seems like they have a one reply per day restriction, id get one reply per day, no more; even if i responded within 10 minutes of receiving my message. First message was last friday and im still waiting for it to be sorted.
an issue that should literally have taken at most 2 or 3 hours is now...Read more
Similar opinion? Write a review on ieatwords.com.au!
Michele G.Sydney, NSW
Arrived exactly as expected!
Easy online stores, easy instructions, excellent communication. The range of Intel Nuc products was essential for my purchase with Mwave. Only suggestion is I would have liked more suggestions of additional items to purchase with my PC.
Similar opinion? Write a review on ieatwords.com.au!
ChrisGreater Melbourne (Metropolitan), VIC
Great service in difficult times.
I was pleasantly surprised to receive my new Synology NAS in a few days after ordering. MWAVE have a brilliant range and they follow it up with great service by answering my many questions and to top it all off the delivered very fast.
Similar opinion? Write a review on ieatwords.com.au!
AdamGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Mwave Australia Online Store
- Verified customer
Non existent customer service or care
Placed a $2500 order through them, all parts listed as "In stock with Mwave" and claimed they would be processed within 24 hours of payment. About 12 hours after order placed and paid for, one of the items on my order has its status changed to out of stock and the invoice was then updated and stated ETA of more than 2 weeks away. But no one bothered to reach out to me about it.
I reached out via ticket to get some information on it and to request that if the items are not in stock they simple refund them and ship what is not available.
...Read more
Received absolutely no response to the ticket, reached out via FB where I got a reply saying my ticket had been escalated and that I would get a follow up before the end of the business day yesterday, which I still did not get. I then followed back up where I was given nothing but excuses and told to submit tickets, which they have already shown they have no intention of responding to. Have requested that the order be cancelled and refunded as they are clearly not able to keep up with customer orders and that I do not want a delay of multiple weeks, yet I was told to submit a ticket for that.... But they dont respond to tickets.... At the same time I placed this order, I placed an order for a number of components through one of their competitors, and those items are already with the courier and due to arrive with me on Monday. Mwave are using the current climate at an excuse for offering bad, close to non existent customer support and claiming it is responsible for delays, which all other providers of the same products and services are not receiving.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
ClarascheGreater Melbourne (Metropolitan), VIC
Horribly slow customer service
Ordered some corsair headsets from mwave over a week ago, send a message with a request on the ETA, they reponded adequately, however i was then later informed that the stock was no longer available and this was when the fiasco started, i was offered some alternatives, however as i deemed the alternatives were inadequate since i was specifically in urgent need for a new wireless headset with good futureproofing, i was requested for some other alternative suggestions while pointing out a headset as a reference, they imediately snapped onto the r...Read more
eference i listed as a new sale order and requested more money to be sent to them to pay for the new transaction fee, which was all well and good, not stating the seemingly questionable amount of extra money i needed to pay for that order, however at the point of posting this message it has been over 3 days and ive yet to hear back from them after reclarifying my intentions and im just honestly very tired of dealing with their system and just wanted some headsets to use :/, as between each message they always take at least 1 day to hear a reply making it at this point a period of over 7days just waiting and trying to get an order placed and this can sometimes just make it seem as if they dont care about the customer's needs.3 comments
Patrick M.Mwave Australia
Hi Clarasche,
Please share your order number
Just got back to me today, still no resolution tho =/ 302202
Patrick M.Mwave Australia
It seems the alternatives provided are not suitable for you so we will have accounts process a full refund for you first thing in the morning.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Mwave Australia compares to other Electronics & Computing Shops
Know better, choose better.
Tarzan I think you should go for a walk
u have lost too many brain cells u boomer, nobody hacked your phone, it was probably a crash due to your nokia 3310 being over a decade old. Calm yourself
Similar opinion? Write a review on ieatwords.com.au!
StavroSydney, NSW
Worst online experience I've dealt with
I ordered a case, a motherboard and 16 gigabytes of ram from this company on the 4th of April and as of now (28 days after buying the products) the orders remain processing. The customer service at Mwave was awful, often having to wait days without a reply and I've currently been waiting 9 days for a reply from them. At first Mwave said that the order would've finished processing within 3-6 business days, and then said it would take until the 30th of April to finish processing due to the case not being in stock in which it still hasn't finish p...Read more
rocessing. 3 days before the case was supposed to finish processing Mwave offered a replacement case and I replied with a case I was interested in, to which they stopped replying to me for 9 days and due to this I changed my mind about replacing the case. Honestly I am tired of dealing with this company and just want to receive my order.5 comments
Patrick M.Mwave Australia
Hi Stavro,
Apologies for your recent experience.
Please share your order number.
My order number is SO01416967.
Patrick M.Mwave Australia
HI Stavro,
I can see we are waiting for the Cougar MX330 case to come in - it was due last Thurs 30/4 but still has not arrived. We are chasing our supplier to see if this is transit to us but they ha... Read more
Similar opinion? Write a review on ieatwords.com.au!
Stonewall return of Goods Not Fit for Purpose
Within minutes of Product Review forwarding this (draft) review to mWave I received a resolution to this complaint. Coincidence? Doubt it. Thank You Product review. Shame on you mwave... Unable to contact mwave over phone you have to start a ticket and wait for them to get back to you. Seems that business is booming for them so no need to worry about a small thing like answering customers phone calls. I waited three days for their response and all I got was stonewalled. I have responded back to them and now am left hanging for them to get back ...Read more
to me. It is a simple matter and there is no need to make it complicated or difficult. Item is in very strong demand atm and is 100 percent merchantable, all they need to do is put it back on there shelves and resell it. Will be notifying the ACCC and Australian Fair Trading if it is not resolved shortly.27 comments
Patrick M.Mwave Australia
Hi Tarzan,
Under ACL its at the discretion of the retailer to determine if we accept the item back or not when you have purchased incorrectly.
Please note we are expeiriencing a high volume of enquiri... Read more
Funny guy. "Purchased Incorrectly" is not what I said. Product "Not Fit For Service". Nice try. I suggest you focus more on customer service and less on putting words into your customers mouth. Classi... Read more
c example of very poor customer experience you can expect from mwave. They are not trying to resolve issues they are trying to stonewall you.Also don't play the Covid 19 sob story, your business is booming because of it.
Similar opinion? Write a review on ieatwords.com.au!
Why is the Mwave p304i more expensive when it has the same hardware and case as the p303i there is nothing different
Why is the Mwave p304i more expensive when it has the same hardware and case as the p303i there is nothing different it was 1,549$ now it's 1,799 which is not right
2 comments
Patrick M.Mwave Australia
Hi Aaliyab, Alex
The PC case in this instance is different - one is Tecware whilst the other is CoolerMaster. RAM is different, PSU is different, GPU brand is different.etc
Like I have already explai... Read more
But the same specs and about the supanova computers how old are they and how much have they been used and as well component condition and is there a warranty
Similar opinion? Write a review on ieatwords.com.au!
James W.South East Queensland, QLD
- 2 reviews
Useless
I tried to checkout once using PayPal, got all the way to the end and it didn't go through. Tried again, and couldn't even get past the checkout button. They took 1 day to respond each time I messaged them about it, and were not helpful at all. The website isn't that easy to navigate anyway. Ended up buying everything from eBay for less.
1 comment
Patrick M.Mwave Australia
Hi James,
We are receiving a large volume of Paypal orders succesfully coming through, please try a different browser (we recommend Chrome) or possibly firewall settings as we have seen some corporate... Read more
Similar opinion? Write a review on ieatwords.com.au!
Other Electronics & Computing Shops
Aus-Cameras.com.au
4.8(523)Minidisc Australia
4.9(321)Computer Alliance
4.7(1,861)Green Gadgets Australia
4.9(233)- Mwave Australia Online Store
- Verified customer
Horrible motion blur on gaming monitor
Monitor MSi optix mpg341cqr have great reviews on mwave web site. I like to give review, off monitor what I bought. For my experience Is, monitor is not good for fast games. MSI build fast responding monitor with horrible motion blur. What is to point for MSI build fast monitor, if is not good for fast games. I contact MSI service several times, and now I only getting message. The action you have requested is not allowed.
Not happy to be able to give review off this monitor.
1 comment
Patrick M.Mwave Australia
Hello,
Please see here for assistance - https://www.msi.com/support/
or alternatively, submit a warranty job ticket via your Mwave account online.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Mwave Australia compares to other Electronics & Computing Shops
Know better, choose better.
StayAwayGreater Melbourne (Inner), VIC
Stay Away! Worst experience ever!
I order two monitors on 8 April and they have not been shipped. I spent $600 with them - thought I would do the 'stay at home' thing and not physically shop. What a mistake. Please do not use this company - you will be so disappointed. I wish I had read the reviews first. They have disabled their phones so you cannot call them even logging tickets online with their support desk has not helped. In fact, they actually asked me if they could sell me a new laptop. Insane! STAY AWAY - SHOP ELSEWHERE!
3 comments
Patrick M.Mwave Australia
Hi
Please share your order number so I can review.
We would not offer you a laptop if you purchased monitors so am surprised we actually did that. ... Read more
Order number is: SO01420784
In addition, there are two tickets opened and JB301601, JB298836 (on this ticket you with find the Laptop offer on 24/4 - why you think I would invest further money 18 days... Read more
Patrick M.Mwave Australia
Yes, I can see that either an incorrect response was sent to you meant for another customer or it was an oversight from the Customer service team member.
The monitors are allocated to your order howev... Read more
Similar opinion? Write a review on ieatwords.com.au!
JoshuaHunter Region, NSW
Disappointed with lack of communication
i placed an order here on the 21st of April, everything was in stock at the store itself, i have found out by looking at the invoice there is parts that are not not even available at all, i haven't been contacted at all by mwave which is very disappointing, i have sent a few emails just wanting to come up with a solution so i can get my items shipped, i need to speak to someone as soon as possible
3 comments
Patrick M.Mwave Australia
Hi Joshua,
Please share your order so I can review your order.
Note that all our Customer Service teams are all WFH and due to higher than usual volume of orders and enquires due to LFH and WFH there... Read more
hello Patrick, really do appreciate you getting back to me, order number is SO01433936 im happy to swap out the gpu component as that the only part that came back unavailable after i placed an order, ... Read more
i just want my order to be finalised, i put in a return claim as i was concerned about lack of communication and i thought i wasnt going to hear back, if this issue gets resolved fairly quickly and smooth im more than happy to go through with the order cheersPatrick M.Mwave Australia
Hi Joshua,
I believe the teams have actioned this and replaced your GPU(you had purchased the last unit hence why it changed to No Stock),however it seems the warehouse team were having issues locati... Read more
Similar opinion? Write a review on ieatwords.com.au!
- Mwave Australia Online Store
- Verified customer
Determined service!
No scans on my package and nobody answering phones! I logged an inquiry via their website asking them to give me a call. This was a senseless delay but then I was contacted by their rep Charles who promptly contacted the courier to stick it to em, after some great hold music I could even be patched into their call to the courier whose driver couldnt find my house. I've got my stuff now and all is well. These customer service guys are bloodhounds for fixing things which is especially impressive under the present circumstances. Hang in there guys!
Similar opinion? Write a review on ieatwords.com.au!
CroxoffGreater Melbourne (Metropolitan), VIC
Extremely slow service and no response
I made an order on the 6th April and it has been in a "processing" status ever since (its is now the 23rd of April) I initially gave them the benefit of the doubt due to the current crisis but I made an enquiry to see what was happening. I have had no response!! I have now decided to cancel my order and I just hope it doesn't take them as long to return my money. I will not shop here again.
1 comment
Patrick M.Mwave Australia
Hi Croxoff,
Please share your order number so I can review.
Note the stock status will indicate whether we actually have it in stock or whether it needs to be ordered in from supplier or if its Preorder.
Similar opinion? Write a review on ieatwords.com.au!
PerthPhilPerth, WA
- 26 reviews
Very slow service
Mwave has historically been great but everyone else is now shipping same day or within a day but mwave still saying as 'processing' 5-6 days later despite taking money out of card either day of order or a day or two after. I have noticed that you get great fast shipping from Mwave if ordered thru Amazon (arrived 4 days after order - across the country) so maybe they prioritise certain customer / order systems over others. I also don't like the fact that you have to pay a premium subscription for priority service / returns. A couple of items ...Read more
on my initial order were not in stock (yep - they took the money straight away) so after a I cancelled and re-ordered the item that WAS in stock, plus another. They took the full amount again and six days later still have not seen the credit card refund for the original order. Only becomes so obvious when you compare with Duxtel / PLE etc...who ring you 5 mins after placing an order and it is in the post that night with a shipping number emailed confirming Australia Post have actually received the product. And lastly, they have 'unpublished' their phone number saying they are not taking calls at present (half of which are probably customers asking where their stuff is)...1 comment
Patrick M.Mwave Australia
Hi PerthPhil,
We have a much wider stock range available on our website vs on marketplaces (Amazon/Ebay) and availability varies as we have in stock, stock we can order in from suppliers as well as Pr... Read more
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Aaliyabasked
When will the Mwave E100i gaming pc come back in stock because I have been waiting 3 weeks
15 answers
Patrick M.Mwave Australia
Due to component shortages and unconfirmed ETA of when new stock will arrive, we do not have an ETA for when this R2G will be back in production/available.
Can you guys give a 100 dollar discount on all gaming computers
Patrick M.Mwave Australia
Prices on website are the best we can do.
This is a very low margin industry and we do not sell at RRP like HN and JB
Alan Dasked
Hi There,
Can you tell me if you have the following product in stock & the lead-time for delivery to Melbourne post processing.
Dell P4317Q 43" 4K UHD IPS Multi Client Professional LED LCD Monitor
Thanks Alan
3 answers
Patrick M.Mwave Australia
The monitor is now discontinued and no longer available through Mwave.
Could you recommend something similar even if it was 38”
Patrick M.Mwave Australia
Please review these on our website as monitor stock is continually changing due to high demand caused by LFH and WFH.
We recommend purchasing items listed as "In Stock at Mwave"
Daniel F.asked
Hi, I am about to build my first PC and was happy to see some cheaper prices on some products compared to Scorptec. After reading their recent reviews it seems they are not coping to well with the pandemic and they are happy to continue using it as an excuse. I'm not to worried on waiting a bit extra, I am more concerned on receiving damaged goods due to negligence. Can anyone please report on damaged boxes or products in the past month?
1 answer
Patrick M.Mwave Australia
Please note that there is currently a high demand for custom PCs due to LFH and WFH (COVID19 - as everyone seems to need an upgrade to their current systems.
Depending on the type of system, we have advanced packaging solutions to mitigate damage in transit as best we can, however how the system is handled in transit is beyond our control.
Damages do occasionally occur and no retailer or freight carrier is able to 100% guarantee that no damage will occur in transit. Some other delivery options can be provided if you are local in Sydney
If it arrives damaged then we need to provide a remedy for you - replacement or refund.
Hope this helps.
Other Electronics & Computing Shops
Certified Tech Direct
4.9(1,238)Dr Boom Communications
4.9(1,074)DigitalRev Store
4.9(720)CCC Warehouse
4.9(440)Mobile Mate
4.8(769)luvyourphone.com.au
4.8(1,210)Core Electronics
4.9(221)B&H Photo
4.8(1,267)Aus-Cameras.com.au
4.8(523)Minidisc Australia
4.9(321)Computer Alliance
4.7(1,861)Green Gadgets Australia
4.9(233)Other Electronics & Computing Shops
Certified Tech Direct
4.9(1,238)Dr Boom Communications
4.9(1,074)DigitalRev Store
4.9(720)CCC Warehouse
4.9(440)Mobile Mate
4.8(769)
Related Articles
Where to buy and how to choose a monitor and other home office needs
In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.
Wendy Z.Mar 20, 2020
Listing monitored by Mwave Australia representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Patrick M.Mwave Australia
Hi Adam,
As discussed with you, thank you for your feedback and we will take it on board.
Apologies we could not respond in time and in meeting your delivery expectations.
I am glad to hear you have a managed to source your parts elsewhere.