The ordering and physical collection of items were fine. However, one of the components is faulty and they cannot be contacted by phone, chat session or email. All temporarily closed. They have all been closed now for several weeks.
I ordered a custom-built video editing desktop from them and some components do not work. Lack of testing I am assuming. I purchase a powerful desktop every 2 years. This was the first time I have used Mwave. NEVER AGAIN. By the way, Mwave team, my phone number is 0427652358 if you read this review and care about after-sales service.

i went to mwave since my graphics card had a buzzing sound, they told me that i had to wait 2-4 weeks which extended to 6 weeks at first they said there is absolutely nothing wrong with it which took 4 weeks for that, and then they emailed saying it is faulty and took another week to fix it and then they emailed me saying it is repaired and ready to pick up. so i picked it up and brought it home and nothing is fixed there is still the buzzing sound and now i have to take it back thank you for wasting 6 weeks mwave.

when you try to return a faulty item you realize how bad the customer service is. never again.
don't kid yourself that you're dealing with a reputable retailers.
Bought a $650 screen 2 pm yesterday - it doesnt work as expected. Called Mwave, Mwave says return it. 9AM i am there with the screen only to be given a run around.
Mwave tells me they will test it on Monday, it's Saturday today. Rednecks accuse me of dishonesty. I decided I will deal with Dell directly rather than listen to their insults.
DONT DO IT - FIND ANOTHER SHOP have 20 years+ experience with IT.

Raza and Nathan are fantastic, helpful and very professional. They're a true asset to mwave. I can't compliment them enough and will be recommending mwave to everyone because of them and continue to buy everything I need from mwave. Kind regards Max

Walked all the way from the station to their inconvenient location. Service was horrible and was spoken to rudely in front of customers. What’s the point of a show room if you cannot SHOW the products l. Especially if the product is misleading online. Advised we could only see products if we purchased them. When suggesting to purchase and refund if the colour was not as shown on the website the attendant continued to argue. Would rather spend my money at U-Mart

I picked up 2 hard drives from the store and they both turned out to be faulty, a quick call and 5 minutes to submit a replacement ticket and i was on my way to getting a replacement, they took the hard drives tested it and replaced it on the spot. Turns out the replacement was faulty too (just my luck) another quick call and 5 minutes and i dropped my drives of and was refunded in 20 minutes.

unfortunately hard drives and storage come packed from the manufacturer so there was no way that Mwave could test the units before sale, fault of the manufacturer or shipping but a hassle for me none the less.

I had a strange compatibility issue with a motherboard from a normally trusted brand. The MWave support staff handled the situation professionally, diligently and with a sense of urgency normally lacking in the computer repair game. They kept me informed every step of the way and I don't think I could have asked for anything better from them. In the end they pulled the entire product line from sale to prevent future issues for other customers. All in all I'm very grateful to the technical support team at MWave. Thank You.

Order our items online not realising it required 24 hours to process and that does not apply for the weekend.
Went to store to collect, guy explained the situation, 1 item was not in store but at supplier ....fair enough as we were not aware he placed the order of 1 of the items to the warehouse to pick at 10:20 am by 12:15, last ones in the shop we still did not have our item ????? went to desk to ask was advised the warehouse was busy.
Everyone that came after us had their order and gone. There was also another chap when we got there he got his 1 item not long before us ....

The system does not work and sucks we will NEVER be ordering again.

I purchased an in stock item in the store and it took them 1 hour 15 minutes to process my order. Totally unacceptable. I've raised this in the hope that it will be addressed as its happened more than once to me and also to others from what I seen in recent reviews...pity as Mwave have a good selection of products that are competitively priced.

Store is easy to navigate with large Assortment of excellent Quality of good.
I have only one suggestion the pick up line is sometimes to long and the service take to long. On the last pick up took 20 minutes to be served.

I purchased some items via the online website and did a click and collect. The price was competiitive and available from a local store. Overall, a good experience.

A couple points to note, Mwave charges a fee to use most payment methods. If you elect to avoid the payment fee, it means BPAY, which is a relatvely slow payment service. So, allow 3 additional business days for the payment to be processed and accepted.

I was not the only one wishing to collect my purchases via click and collect. The Mwave store had a dedicated queue to line up in for the collection process. As I waited, I observed the PC cases on display with all their coloured lighting. There were 4 people in front of me and the pick up process took about 10 minutes.

Very happy, Mwave store handled a warranty issue on a water cooler in an Mwave custom bUilt PC very effectively with quickly. It was a pain free experience and would encourage me to purchase from them again!

Place was easy to find.
The team were friendly.
The wait in line took a while. Perhaps setting up a pre-alert system to when customers might come will help the warehouse prepare.

Positive experience. Order ready for pickup 24hrs later. However the pickup line takes a while. One person serving. Need more staff to help when the line gets above 5 customers.

It was so easy to get what I needed & great pricing. Wait time was very reasonable since I did not pre-order on line. Definitely recommend the team at mwave. Thankyou!

I use multiple PC stores for parts but used Mwave this time.
Prices for my mobo, memory and cpu were overall a bit cheaper than my other PC stores.
Service very professional and quick for a Saturday pickup.

Takes 30mins to pickup a paid order ... this is a joke,why ?the guy who takecare of pickup was too busy to selling,yes selling just do you job give me the order

Good choice,very good quality and perfect service.Mwave easy to find and has easy parking spots.Easy navigation the store,affordable prices and huge range of specific products.I am customer of Mwave for years and I was always satisfied with their services.