Mwave Australia Questions & Answers

Please email [email protected] and the Corporate team will assist you.

Hi Natasha,
It seems the team have just responded before I was able to reply.
The original case 510 has arrived but not the 510i - ETA is late next week..
Do you want to revert back to the original?

Hi Natasha,
I have just been updated that the container lands into our warehouse on the 18/5, so by the time its unloaded, checked and finally booked into the system would be around the 20/5.
So realistically the 21/5-22/5 is close to accurate.
This does not take into account any delays at the docks, customs etc which then push dates back again.

Due to component shortages and unconfirmed ETA of when new stock will arrive, we do not have an ETA for when this R2G will be back in production/available.

Prices on website are the best we can do.
This is a very low margin industry and we do not sell at RRP like HN and JB

The monitor is now discontinued and no longer available through Mwave.

Please review these on our website as monitor stock is continually changing due to high demand caused by LFH and WFH.
We recommend purchasing items listed as "In Stock at Mwave"

Please note that there is currently a high demand for custom PCs due to LFH and WFH (COVID19 - as everyone seems to need an upgrade to their current systems.
Depending on the type of system, we have advanced packaging solutions to mitigate damage in transit as best we can, however how the system is handled in transit is beyond our control.
Damages do occasionally occur and no retailer or freight carrier is able to 100% guarantee that no damage will occur in transit. Some other delivery options can be provided if you are local in Sydney
If it arrives damaged then we need to provide a remedy for you - replacement or refund.
Hope this helps.

Your fans have been added to your order.
You are looking at 7-10 dyas before your system is built and tested before its despatched to you due to the current queue for custom build systerms.
Customer support responses are 2-3days behind due to increased volume of enquiries.

HI Ash,
You have ordered the last unit of the Corsair Cooler which has not been scanned to your order as yet.
Warehouse will search for this Saturday to finalise your order as it seems it may not be in location.
Note our warehouse is running 2-3 days behind at the moment

Despatched today on 5QAZ50244922 with Startrack.
Delivery most likely Tues next week(maybe be tomorrow)

Hi Angus,
Thanks for the enquiry.
We have temporarily closed our phone lines as it was getting congested with a huge influx of calls and our staff could not answer all the incoming calls,(as well as answer all other emails, tickets, chats promptly) also creating anxiety with customers who’s calls could not be answered.
We have decided to dedicate resources to focus on emails and tickets in order to provide quicker responses.
A few Teams are working from home to mitigate risk of the virus spreading as required by the Aust Govt. Our risk policies are also active - ie. if you are sick then you are to stay at home; if someone is sick in your household then stay home; if someone(as well as household) has recently transited domestically/international then self quarantine is required.
These decisions I am sure you are aware of and should be able to understand the obvious as it is heavily publicised in the media/press.
We are functioning as usual on a much busier scale than Black Friday but with reduced capacity in some depts.
Ideally we would like to double our workforce but we potentially could double our risk as health screening and training timeframes will be longer.
Our competitors or other retailers may not be following stringent standards like Mwave are however we are taking the welfare and health of our staff very seriously as well assisting in trying to reduce the spread.
Unfortunately this has created delays however we are trading as usual and have not seen a downturn in business if you are concerned we are closing altogether.
Our warehouse teams have been working longer shifts as well as weekends to push out as many orders as we can.
PC Production is impacted due to everyone including businesses wanting PCs for WFH or for in-home entertainment whilst in isolation/lockdown.
Your order will commence allocation of stock as of Monday as all items are in stock then will be added to the builds queue but completion will be sometime of week starting 13/4.
Apologies for the inconvenience we may cause and appreciate your patience and understanding in this unprecedented time.
Patrick

Hi Angus,
Thanks for the reply.
We have posted many updates/notices on our website as well as on socials.
A major update has just been posted on FB this morning.
Please email any questions regarding your CPC to [email protected] and the tech team(all WFH atm) will be able to provide advice etc on your build.
Thank you
Patrickk

Please advise your order number? Our warehouse team is currently 3-4 days behind in processing

Hi Bailey,
Our primary supplier we had an order in with has sold out and we are trying to source from an alternative but stocks are depleting or have depleted due to COVID19 and manufacturing delays from China.
We would suggest choosing an alternative we have in stock to avoid any further delays.
Please email the team at [email protected] to have this modified if you wish.

Please share your order number?

Hi m.m,
It seems like we have had a stock discrepancy in the warehouse and the item is not actually in stock.
We have re-ordered from suppliers but there has been delays in deliveries coming to us because of the peak Xmas season.
Please advise if you would like a full refund.
Apologies for the inconvenience.

Hi Nae,
We can do this for a standard fee if items were purchased from Mwave otherwise it is a slightly higher build fee if items were purchased elsewhere.
https://www.mwave.com.au/product/mwave-custom-pc-assembly-ab47402
Regards

Hi Jack,
We are closed on Sundays so no processing of orders or picking of orders.
Please see our Google listing or our website for office/warehouse trading hours.

Sorry Dave, we wont be able to match as this is way below our cost. Please check their stock to ensure you are receiving a brand new item and not a used one.
This is the lowest price in the market so purchase with caution, however should you manage to get the stock (and it is new) then you have scored yourself a great bargain.
Good luck...
Regards

Please see our FAQs for all payment options:-
https://www.mwave.com.au/help/faq/view/24

Bpay, DirectDeposit, Paypal, Zippay, Visa, MC, Amex

You will be able to select payment methods available at the checkout.

Hi Bibhor,
Build times are generally 3-5 business days but the processing time for stock allocation will depend if we have stock of components and if we need to order stock in from suppliers (refer Stock availability on product page).
If stock is in our Lidcombe warehouse then generally a week.