MyBudget Questions & Answers

Hi Isabel,

To discuss closing your account, I recommend calling our team on 1300 300 922. They will be happy to chat about how you may pay your establishment fee.

Kind regards, Peter - MyBudget

Hi Bell,

our standard payment run times in Australian Eastern Time (AET) are:

8:15am
10:45am
12:15am
2:45am
4:15am
5:15am
Monday Friday, so you will just need to factor in the local time difference.

Please let me know if you have any other questions.

Kind regards, Peter - MyBudget

Hi Susan,

Thanks for your question. We have six payment runs that occur from Monday - Friday: 7:45AM, 10:15AM, 11:45AM, 2:15PM, 3:45PM, 4:45PM. Hope that helps! Have a great day.

Kind regards, Peter - MyBudget

Hi Kroony6,

Great question!

We have six payment runs that occur throughout the day from Monday to Friday which I have listed these below for you. Please note that these are local South Australian times and may vary dependant on time zone.

- 7:45 am
- 10:15 am
- 11:45 am
- 2:15 pm
- 3:45 pm
- 4:45 pm

Once a payment is processed it may usually take up to one day to be received into your account.

I hope you have a great day!

Kind Regards, Peter - MyBudget

Hi Financially free,

Thanks for your question. MyBudget may be able to assist you with a lending solution if required as we do have a lending team on board with us. This is something that we assess during our free no-obligation consultations with a personal budgeting specialist. If you are interested in speaking to us further about this and whether it may be an option for you, please give us a call on 1300 300 922 and select option 2.

I hope that helps - We look forward to speaking with you! Kind regards, Lauren - MyBudget

Hi Michelle,

Thanks for your question. Our budget plans are tailored to your individual situation, meaning that no two clients' fees are the same. As Samuel has mentioned above, any upfront/establishment fees charged to set up your budget are worked in to your budget plan solution and spread out over an affordable period of time to ensure that you are not financially impacted.

We also offer a free, no-obligation consultation where we create a budget plan that is yours to take home and keep, whether you decide to join or not! If you're interested in finding out more, I would suggest giving our team a call on 1300 300 922 (Option 2), and we can discuss this with you further. We look forward to speaking with you soon!

Thanks, Lauren - MyBudget

Hi Alicia,

Thanks for your question. Shianne is correct, we have a 48 hour cooling off period after your initial appointment. If you have any other questions, or would like to discuss booking in some time to come and see our team, let me know.

All the best, Lauren - MyBudget

Hi Shannon K,

You can certainly leave at anytime, and there are no fees involved with this. Our notice period is 28 days and if there is an amount outstanding on the Establishment Fee this will remain due. If you wish to discuss this further please give us a call.

Kind regards, Lauren - MyBudget

Hi Jaelyn,

Thanks for your question. MyBudget has a business relationship with Westpac. Westpac supports our BSB, but MyBudget is in control of assigning account numbers to our clients. Our BSB is 035-807. You can view this information here. https://searchmybank.com/Australia/ViewBsb/035-807

Kind regards, Lauren - MyBudget

Hi Tracey,

Thank you for your question. As all of our budget plans are tailored to our clients' individual situations, no two fees are the same amount. The fees are worked out based on the solution provided to you, and are worked in to your budget plan to ensure that they are affordable.

We also have a free, no-obligation appointment available if you would just like to discuss your situation, see what options are available and decide from there. If you're interested in speaking about this further, please let me know or give us a call on 1300 300 922 (Option 2).

Kind regards, Lauren - MyBudget

Hi Gus L,

Thanks for your question! MyBudget helps a variety of clients with different incomes and situations however we know it can be tricky with an income that isn't fixed. My suggestion is to contact with us on 1300 300 922 (option 2) and speak with one of our money coaches who can assess your income situation and let you know exactly how we might be able to help before coming in for an appointment. If you'd like us to get in touch with you, please send us a PM.

Kind regards, Bek - MyBudget

Hi Phil, thanks for reaching out. I'm really sorry to hear about your current situation. We help people in all different situations and we'd be happy to see if there's something we can do to support you. Please give us a call on 1300 300 922 and select option 2 to speak with one of our team members.

We look forward to speaking with you soon. Kind regards, Bek - MyBudget

Hi Craig,

Thanks for your question. We help many different clients in all kinds of situations. The great thing about MyBudget is that our service is not only for people struggling with debt, but also for people who want to break the cycle of living week-to-week or pay-to-pay and start saving to get ahead of your financial goals.

If you're interested in finding out more about how we can help you, please give us a call on 1300 300 922 or private message me with your contact details. Speak soon!

Kind regards, Bek - MyBudget

Hi Michel Adkin,

Thanks for your question. Our budget plans are tailored to your individual situation, meaning that no two clients' fees are the same. We also offer a free, no-obligation consultation where we create a budget plan that is yours to take home and keep, whether you decide to join or not!

The budget is laid out before you in this consultation and you can decide if it is a good fit for you. If you're interested in finding out more, I would suggest giving our team a call on 1300 300 922 (Option 2), and we can discuss this with you further. We look forward to speaking with you soon!

Thanks, Bek - MyBudget

Hi Laurie Z,

Thanks for your question! The best thing about our service is that it's flexible - We understand that things come up, and it's our mission to make sure that your budget can adapt to your changing needs. Expenses such as pets and doctors appointments are factored in to your budget plan to ensure that you're covered for when the time comes. We then make sure that there is a buffer for any miscellaneous costs that come up.

Please give us a call on 1300 300 922 and select option 2 to speak with one of our friendly team members about how we may be able to assist you. We can answer any further questions you may have and hopefully book you in for a free, no obligation consultation with one of our personal budgeting specialists.

We look forward to speaking with you soon! Kind regards, Bek - MyBudget

Hi Vanessa,

Thank you for contacting us in regards to your account. Are you referring to a message in your inbox on the MyBudget app/website? Whilst we don't have a 'delete message' feature, you can select to 'archive' the message which will move this in to an archived folder. If you require any further assistance, please email me at [email protected]

Have a great day! Bek - MyBudget