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Michelle MartinezSydney, NSW
- 7 reviews
- 4 likes
- Verified customer
it's not a bad card
I have had a gift voucher to use and this is a good incentive to make all purchases with Myer when able.
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Sheila1South East Queensland, QLD
- 13 reviews
- Verified customer
Extremely poor customer service
I'm a MYERONE member and I had emailed them asking if they have a Bobbi Brown counter at one of their stores at the Gold Coast. Instead of finding out for me, the so-called "Customer Service Specialist" gives me the store's number and asks me to call them to find out. What a joke and appalling customer service!!
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amandeez
- 8 reviews
Login incorrect
I have been a customer for years and in the past year online in particular. For 2 days now it says my login is wrong. Then it says they don’t have my email address on file. I haven’t changed my details, so have no idea what is going on. Frustrating that they don’t have an email address to contact as I don’t want to call due to not hearing well on the phone.
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kevin
- 2 reviews
Great Shopping
Shopping is great most of the time though, at times they forget to take the security tag off. and also it is a hassle when all the parcels come in each seperate parcel when I ordered them altogether.
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Rewards? What rewards.
I have collected more than 1750 shopping credits, which don’t even give me a $20 reward. Every time I shop I show this stupid card for more than 1 year and I am not even eligible for any type of reward. No more - it goes in the bin.
Complete waste of Time!!
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Monica YAU
Not ideal
I bought a bag on a day that could be exceptionally discounted. It is half price based on 40%off. I was very happy at first. I've been waiting for two weeks, and there's no news. Then I tried to get in touch several times in the third week, and they said my bag was taken from another store. All right... I think my bag may not be in the southern hemisphere
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SammiBreakfast point
- 8 reviews
I loved shopping online at Myer
I bought all my Lancome products through Myer they had 20% off on the website for my products and also purchased Guerlain foundation brush. I also got my 10 bonus gifts exactly what it says. In total 6 products were ordered using Afterpay quick and easy website no problems whatsoever ( I don't use the Myer App ) I find it's quicker using the mobile website. Tracking order was great, emailed me when they'll arrive and I was completely surprised all of my goods were delivered to the post office within 2 days in perfect order in a tightly packed big box. Great services and will definitely order again. I like the efficiency. This is how a business should work.
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GeorgeMelbourne
- 3 reviews
Don't buy gift card
Unfortunately the myer gift cards can not be used online. What a joke. My mum buys me a myer gift card every Xmas and sometimes on my birthday. Not anymore. I went to the store the product wasn't available so I tried to purchase online however the gift card can't be used.
I'm so frustrated and wasted hours. I will be buying the product but not from Myer.
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pinho
- 3 reviews
- 3 likes
Bad costumer service at Myer Morley store
5 pm November the 6th I went in to Myer's store Morley WA was looking for something that would catch my eye and I did see a white top took it to the sales assistant and did ask if she could check if any special did apply :) she did look at it and she did throw it behind her and said no it's full price !!!!! so I went there and got it and went to try it I then realized it was not a David Lawrence or Sport's craft ... wow I always did believe they all worked as a team and that did explain the situation . However in between all this I left my su...Read more
nnies behind was too late to get back in so I went first thing 9am next day and got the cold shoulder from a different staff that just did say I've been away for three days no nothing all I wanted was for her to check and let me in the change room I felt so humiliated and small .... then a staff called the manager she promessed to talk to the staff and the cleaners after a week nothing so I went there and guess .... I could tell she did nothing was sent to the centre management where I was told nothing was there but Myer never send anything there ... then a lady heard me and answered my question ..."Myer used to be so good but that's Myer for you these days they don't care ".... wow and that's exaclly what did happened . extremely bad costumer service and thinking I've been a costumer sense Boan's time it was then so wonderful and better quality moving on to David Jones by the way if anyone has seen them please take them back to myers or the center mangement as they have sentimental value Perhaps in future I should dress label clothing and make up I may then get better costumer serviceSimilar opinion? Write a review on ieatwords.com.au!
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Veronique.BMelbourne, VIC
- 15 reviews
- 4 likes
Love my Myer One card!
Iv been using Myer one card for years now and i love it! Plus its free so i cant complain too much! Love receiving my $20 dollar vouchers when iv spent over a certain amount. Plus the online app makes tracking so much more easier!
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paul
- 3 reviews
- 2 likes
Excellent product and price
Tefal frypan for induction, used on k-mart induction hotplate. Good, economical and efficient. Worth the pruchase especially during sale season. Friendly and helpful Myers staff
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Terrible online shop
After placing my order, I found myself can't login in. Always comes out my email ID wasn't correct. However I do remember all my account information correct. I even received order confirmation email. So I have to reset my password and switched to another email address. Then again, the online store couldn't recognize. It must be the worst online shopping website I've ever used. I mean if they keeping running Myer in this way, they definitely will lost lots of customers.
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Scruffymelbourne
- 17 reviews
Unable to use the online store
Why is it everytime I go to shop at Myer Online, it is impossible???
I am trying to purchase some Skechers shoes and a Miss Shop jumper...goes into my basket, then I can't log in.
I know my login details, but still comes up as incorrect. I request a password reset and everytime I try to use that, it is always expired or timed out.
Then I receive a message stating that I am locked out and need to call customer service
I ring customer service and they tell me that they will fix it, but never is fixed. Totally fed up!!!!
Not good enough.....
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Mjcules
- 5 reviews
- 11 likes
This is great
Good option to buy cloths or electronics or anything for good prices and top expensive brands and large stores biggest shop
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ZaraGuildford
- 2 reviews
Tefal bread maker
I need to replace my tefal bread maker please because it's stoped working last night and it's beef noisy it was perfect condition but last night stoped working at the middle of the job
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- Verified customer
Myer one is ok . Some staff service is bad
one of the middle age staff from lady designer in city shop. She even treat me like thief . So they think we cannot afford expensive things or she think she is better than eveyone.by Myerone . They may track your shop experiences . I even donot know she will write some bad notice about my myerone or not. Very bad experiences.
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CraigBallarat, Victoria
- 2 reviews
- Verified customer
Rewards App is VERY buggy and basically at the whim of their dodgy system to keep track of your poin
If it was possible to give negative 5 that's what I would give...App has been upgraded recently and now is VERY buggy (previously worked fine)!...thought I might be an isolated case, but these reviews tell the story!! I had transactions disappear from App, re-appear, App won't load properly or keeps cycling, freezes..... for a period of three days all transactions randomly doubled up, then disappeared again a few days later??? (Visa statement showed correct transactions at all times)...Myer One call centre staff admitted there "had been some is...Read more
sues with their system" ..staff then took SIX WEEKS to investigate only to tell me "nothing wrong" after I had to ring to check progress? Supplied screen shots, spent two hours collating Visa transactions with Myer One transactions, several phone calls, emails etc.... App STILL won't show any of my transactions before 1 August or after 19 August (despite Visa showing all transactions)...was told to delete App and reload...still won't work...then told to sign out and sign in...still won't work...staff at Visa say it's a Myer One issue..staff at Myer One tell you to ring Visa...I'm slowly migrating all my Visa transactions to my CBA card (same basic points system) and have vowed to shop less at Myer too....staff and management will wonder why Amazon put them out of jobs in the next twelve months...here's their answer 'INCOMPETENCE AND AMBIVALENCE" Don't waste time on this dodgy system..look to a card system / company that can get their app working "ok"...or maybe just leave it alone if it doesn't need fixingSimilar opinion? Write a review on ieatwords.com.au!
Wongsydney
- Verified customer
Totally misled by Myer One '5x credits' promotion
I received a '5x credits' promotion in an email on 27 June. The wordings made me think that I need to make two purchases in order to qualify for the '5x credits' for the purchase I would make on the Final Day of the Stocktake Sale, which was 2 July. So I made two small purchases, followed by a bigger one on 2 July. It is such a huge disappointment to me when their customer service staff told me that it was supposed to be the second day purchase that it counts for '5x credits'.
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Its perfect !
What ever I am looking for anywhere am all way find in MYER and in the end help me with MYER ONE reward. Just got my last card for $60. YupYYYY yy
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Tony WraggSydney, NSW
- 10 reviews
- 8 likes
Totally misled by Myer One '8 times' promotion
I feel I have been misled by Myer in a recent Myer One (loyalty card) promotion which very clearly offered eight times my "usual shopping credits" (ie. two points per dollar spent) for the last product purchased over a three day period in June this year. In my case this was a mattress for $1344. According to the "usual shopping credits" reference in the promotional literature I should have received a total of 21,504 points. Instead I received 10,752.
I bought the mattress from Myer purely because of this promotion - as it represented great ...Read more
value after applying the credits I should have received. Head office now tell me I only get one point per dollar for this promotion, despite the fact that all Myer One members receive two points per dollar spent in their 'usual shopping credits' (something confirmed by the Myer One call centre). It seems the definition of ‘usual shopping credits’ suddenly changed for this promotion. If the promotion applied only to the purchase price, this should have been clearly stated in the promotional material. It was not. I am a long term customer of Myer and enjoy shopping there. However on this occasion, they must be held accountable to Myer One members who may have been misled by this promotion.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Darlene Draegerasked
How do I use my Birthday Voucher online.
No answers
David Evansasked
How can I obtain a bar code for my Myer one account
1 answer
You just need to download the MYER one app and put in your card details. Then click on the barcode icon in the app to use in store.
David E.asked
How do I obtain a bar code for my Myer One account
No answers
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