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Reviews

(14)
(4)
(3)
(6)
(130)
  • Product Quality
    2.2 (72)
  • Return Claim MadeYes (30) · No (95)
  • Shipping
    2.0 (55)
  • Customer Service
    1.0 (1)

Reviewer Photos & Videos

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Dreamcatcher

DreamcatcherWestern Australia

  • 4 reviews

Slow Myer gift card delivery, no online customer servie

published
Product Quality
Shipping
Return Claim MadeNo

Gordon C.

Gordon C.South East Queensland, QLD

Thieves

published

Place order online. Order not lodged but money is taken. 5 phone calls and over a week later myre response "we haven't got to it yet" this company are thieves. They never offered to raise an order ( considering they already have my money! ) they never called back when they said they would. I've called them 5 times already in over a week and have been told the refund will be processed in a 48hr period. Over a week later still waiting! This company is completely incompetent. I wonder how many consumers have been stolen from by this company?!

Product Quality
Return Claim MadeNo

Juce

JucePilbara, WA

Disappointing No Refund No Explanation

published

Placed an order in August for Father's Day. Goods were sent to an old address despite new address being 2 years on file. After several calls, finally received some items with another coming direct from supplier. Courier took it to old address, and to date am still waiting. Many frustrating calls to no avail, Myer won't give a refund saying they need to speak with supplier. Scenario is: 5 x Months on and $79 out of pocket. ON 1061223506 if they want to verify this complaint.

Shipping
Return Claim MadeYes
Skye

SkyeGreater Melbourne (Outer), VIC

Failure to provide the item, and then won’t provide me with the refund details!

published
Return Claim MadeYes

Online shopper

Online shopperPeel, WA

  • 9 reviews
  • Verified customer

Beware of Myer online refunds policy

published
Product Quality
Shipping
Return Claim MadeYes

Absolutely disappointing! Selling the items they don't have in stock.

published

After placing the order there was no progress. I had to call the customer centre to sort it out. It turned out the item was out of stock. I can imagine this is the inventory system fault as this happened to me for the second time in the row. I don't really understand why I had to call to chase this up and why this isn't automatically cancelled. This is not going to happen for the third time though as I'm closing my online account just after I get the money back. If you are after reliable delivery times and no hassle look somewhere else.

Shipping
Return Claim MadeNo

Amanda

AmandaCentral West, NSW

3 purchases still no order

published

I ordered a set of 5 vases, one did not arrive, they said out of stock. So a few weeks later was on website again, so I purchased again. Same thing happened again. Very upset. After xmas I saw online again this time I called before I paid again. I was told they had 10 in stock. So I went and purchased again. I followed up and rang a few days later was told they were packing it . I was so finally happy to be getting the vase. Was not to be it was cancelled again. Three awful experiences.
I am a regular customer and spend quite a considerable amount of money each month. Very unhappy.


Maree

MareeGreater Melbourne (Outer), VIC

Not Snow White and Makeup on Neck

published

I ordered a snow white top on 7 Jan 2020. It arrived this morning. Very disappointed. The top has makeup on the neck and is OFF white.
Will be returning it tomorrow. A lesson learnt - don’t buy online.
The gentleman at Myer One was very polite but then again he doesn’t have to go to the trouble of returning it.

Product Quality
Shipping
Return Claim MadeYes

Umer

UmerAU

  • 8 reviews
  • Verified customer

Online order no update and it was cancelled when followed up after a month saying out of stock

published

Online order no update and it was cancelled when followed up after a month saying out of stock.
If they cant manage and show inventory why are they running online business, their customer support took 30 mins just to check if they have stock or not for an order I placed 30 days ago.

Product Quality
Shipping
Return Claim MadeNo
Anastasia

Anastasia

  • 2 reviews
  • Verified customer

Very Disappointed

published

Marg

Marg

  • 2 reviews

Misleading

published

On 26 of December prior to leaving the country, I ordered perfumes gift set on line. I was, at the time, also advertised as a viable in many stores across Perth.
It was a very good deal.
Meanwhile I have seen the same product for the same price on international airport, where I could of purchase it duty freE.
Upon my arrival, parcel was still not delivered. I then found out that my order was cancelled, however I have never received notification. No email was forwarded.
I called, and wanted to talk to manager, but I was refused.
I am so angry, because now I will have to pay so much more money to purchase just part of what I wanted, and leaves me out of pocket.
This is misleading and negligence, and practices of Myer must be investigated


Betty Z

Betty Zsydney

  • 5 reviews

Cheating / Misleading promotion ads

published

I bought Elizabeth Arden's product because they have a promotion on 'Spend $50 + on a product and spend another $99 to get a make up package worth $600+'. I bought a gel (worth $50), and paid another $99 for the packages. The gel arrives a few days after the order, but the $99 promotion package was cancelled two weeks later. There is no discussion, but just a email telling me they are refunding me $99. This is deceiving customers. I was buying Elizabeth Arden's product because the promotion, but after I open the product, they said they can't fulfill the order. By the way, at the time when I'm putting through the order, I can click and collect from Eastgarden Myer.

Product Quality
Return Claim MadeNo

Fabio25

Fabio25PERTH

  • 2 reviews

Six Weeks and Waiting

published

Ordered online on 27 May with 7 day delivery. Follow up calls/emails have had Myer support blaming their supplier and postage issues. As of 10 JAN item has still not been received or refunded.


Sammy J

Sammy J

  • 7 reviews

Absolutely horrendous behaviour.

published

One item from an order from Dec 26 had no hint of being processed, and when chased up I was simply given the answer that ‘it is out of stock and we meant to get back to you.’ Which they clearly didn’t bother at all.

I was to be given a Myer Returns gift card which I clearly will have no use for after this horrendous experience.

Product Quality
Shipping
Return Claim MadeNo

Steve S.

Steve S.Sydney

  • 24 reviews

Click and Collect? More like Click and Wait

published
Product Quality
Return Claim MadeNo
San

SanGreater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

Payment taken on 26th December no contact no shipping information

published

We paid for a product on the 26th of December, to date we have received nothing. No shipping information, nothing else despite reaching out about the status, both on social media and email.

My next call is to the ombudsman. No wonder these losers are getting wasted by other retailers.

Product Quality
Shipping
Return Claim MadeNo

lillies2117

lillies2117AU

  • 13 reviews
  • 1 like

Payment taken - no confirmation or items received

published

Ordered items on 28 December 2020.
4 days later I still have not received ANY confirmation email, tax invoice, delivery details etc yet payment has been deducted! There is no email address to contact MYER and I can’t get through by phone. No order no receipt yet payment has gone out. Not at all happy with this level of service. Ordered shoes through Style Tread on the same day which arrived within 48 hours. Can MYER please contact me urgently !

Product Quality
Shipping
Return Claim MadeNo

JASON M.

JASON M.Sydney, NSW

Poorly managed!

published

Ordered a womans watch for a Christmas present and recieved a mens watch band only, not even a watch! Called Myer and was told to send the band back and i will get a refund once they recieve it. They couldnt even send me the item i ordered because apparently it was now out of stock. This put me out greatly, left me with no gift and waiting for a refund so close to Christmas.
Myer instore and online are both poorly managed and an absolute disgrace to deal with, they take no responsibility when they make mistakes and seem to be getting worse by the year.

Product Quality
Shipping
Return Claim MadeYes

J and A Gutierrez

J and A GutierrezSouth East Queensland, QLD

  • 2 reviews

Wrecked Christmas for my two girls!

published

Purchased 2 x chrome brush, comb and mirror sets for my daughters as their Christmas gifts on the 12th December. Website stated stock availability and 4 business day delivery. 6 days later after not receiving my items I called Myer online support to be told my order would be dispatched straight away in time for Christmas.
At 5pm on Christmas Eve I received an email to inform me my order was delayed but still on its way. I apologised to my 6yr old and 8yr old girls because their present wasn’t under the tree on Christmas morning but that it was coming soon.
Today Myer emailed to tell me my order had been cancelled, and told me bad luck, try sourcing somewhere else but “They understood my concern”! I’m not allowed to swear in this review....

Customer Service
Return Claim MadeNo
Store LocationOnline

Do not order online

published

Ordered an Airfryer online payment immediately deducted from my account, no confirmation email. Two calls to customer service, told order in progress and would get email in an hour or two. 72hrs later still no confirmation email after told they were "running behind". Not good enough, Myer you will be hearing from me again TBC


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Questions & Answers

Deanne Pekkala

Deanne Pekkalaasked

I received my online purchased salt and pepper cuvee set of 6 champagne flutes except that one glass is missing. This is a Christmas present and I would like to know how this happened and where can I get another glass.

2 answers
george murray
george murray

As you know this is NOT Myer,if you contact Myer or go into the store they may be able to tell you how it happened & where you can get another glass They wont answer you here

Fired Up
Fired Up

Ask Myer directly rather than expecting the public will know


Kath

Kathasked

Why does it say product unavailable at pick up store,for click and collect.I thought it would be sourced from another store

1 answer
Annue
Annue

Apparently they dont fo that. They dont ship between stores.


Claire

Claireasked

I just received clothing from MYER online only to find the electronic tag has been left on. I tried to call but there is a message stating "they are experiences technical difficulties with their phone lines and cannot take calls". I live in a rural area so the nearest MYER is hours away. So my question: does anyone have an email address i can contact MYER on? That way i can upload photos as proof in an email. If you click "contact us" on the website it directs you to FAQ and no contact details.

2 answers
Fired Up
Fired Up

Yes. Check Facebook

micheal
micheal

I just did a very simple google search & found an email address for myer


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