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Reviews

(26)
(4)
(1)
(6)
(62)
  • Product Quality
    3.1 (71)
  • Return Claim MadeYes (17) · No (68)
  • Customer Service
    2.3 (86)


An embarrassment!!

published

I bought a watch in August 2020 from Myer, it turned out the watch was broken. I sent the watch back for a repair and the repair company sent it back still broken. I sent the watch back to the store for a second time in November 2020 and it was returned to me in January 2020 still not working. Each time I have requested Myer's assistance all that they have done is told me to return the watch to the repair company. This has been very unhelpful and frankly disgraceful service!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMyer Penrith
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Michael T.

Michael T.Greater Melbourne (Metropolitan), VIC

  • 4 reviews

Good choice and quality at Myer

published

Good choice and quality at Myer - all items on the site are as is when you go visit in store and quality id there when buying. Plus the Myer points.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne CBD Bourke St
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theonlyone

theonlyonePerth, WA

  • 34 reviews

bargains

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationKarrinyup
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Joel

Joel

  • 7 reviews

Terrible customer service

published

Called their store in Carousel, Perth, twice to find out if they still had a frypan sale on, and both calls rung out. Somebody picked up the phone on the second call and promptly hung it up. Took my business elsewhere.

Customer Service
Return Claim MadeNo
Store LocationCarousel

Peiman

PeimanSouth East Queensland, QLD

  • 5 reviews

MYER Rubbish Men Perfume and Rip Off Customers

published

A few days ago I bought perfume from MYER Chermside and asked for the best quality and last longer smell then seller showed me one, I checked tester, it had a perfect smell, I purchased it $125 and then use it at home looks water inside with minimum essence, smell stayed on skin and clothes less than one hour then nothing. I returned it to the MYER and talked to the seller and manager (Michelle Adair) but they didn't accept to return it.
They rip off customers by rubbish product, never buy perfume from MYER.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMYER Chermside Brisbane QLD
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Ne chua

Ne chuaSydney, NSW

  • 2 reviews

Great customer service from Linda of hub

published

This is the second time I met Linda from myer parramatta.
First time she tied shoelaces for a disabled man. I never saw any retail store employee being so helpful that will do such a thing for a customer, it touched my heart.
Second when I returned my online items thinking it was calculated incorrectly she did not made a fuss instead she just went over and explained to me patiently.
Thanks her also for kindly checking online luggage for me.
It is such a pleasure having the nice, loving lady serving me.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationParramatta
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Michael

MichaelAU

  • 28 reviews
  • 1 like

Different policies for poor people - I needed to call Victoria Police about email harassment from Myer after this post

published
Customer Service
Product Quality

Ali

Ali

  • 6 reviews

No refund for clearance items!

published
Store LocationMyer online

Melchor Gacuma

Melchor GacumaSydney, NSW

Bad management Lvl 3 George St Myer said can’t do anything coz my x’mas gift security tag stapled garment inside box.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMyers CBD George Street
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Zars Dale

Zars DaleMetropolitan Adelaide, SA

  • 18 reviews

Shocking rude staff Adelaide

published
Customer Service
Return Claim MadeNo
Store LocationAdelaide Rundle Mall

Julie

JulieSydney Surrounds, NSW

Unwanted gift exchange

published
Return Claim MadeYes
Store LocationPenrith NSW

Annie

Annie

  • 2 reviews

Beware of Return policy for Clearance items

published

I purchased a handbag with a clearance tag I got home and decided the bag was too big I returned the bag the following day with receipt for a refund or credit note
I was informed by the manager there are no refunds exchange or credit notes for items purchased with a clearance tag ???
When purchasing the item I was not informed of this policy. Why change a policy just before Christmas ??? There is a very small notice on a long counter of the change of policy I did not see it.Very poor disclosure of information. I will not be shopping at Myers again.
Surely this does not conform with Consumer Affairs Policy.
I will get in touch with consumer affairs.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationWarringah Mall
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Vita

VitaSydney

  • 7 reviews

Returns Policy Stinks! Beware Of Sale Items Unable To Return

published

I've been shopping at Myers for years. Apparently from the 1st Oct 19 Myers no longer accepts returns on sale items even within a 30 day period. This is absolutely appalling and takes advantage of customers who may buy on the spur of the moment, then go home and something doesn't fit properly. Come on Myers lift your standards as this is terrible customer service and forces customers to buy online from other stores.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationChatswood. All
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Hammer

HammerSydney, NSW

  • 4 reviews

The worst retail shop ever

published

I purchased a product under the "3 hour click and collect" on saturday. 70 hours later after numerous calls, no reply, no email, no text, no phone call NO PRODUCT

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMyer Brookvale
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Clare Howard

Clare HowardGreater Melbourne (Inner), VIC

  • 3 reviews

Rubbish delivery

published

Took more than 10 days for Auspost to deliver my shoes from Altona to Melbourne cbd!
Would never post anything more than a card via Auspost/Myer also cheap & hopeless
Cannot believe how it could take so long

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMyer Sydney
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dazzler3622

dazzler3622

  • 2 reviews

Most insulted I have ever been as a customer

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne City - Bourke St - Menswear
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stephen

stephenGreater Melbourne (Outer), VIC

  • 2 reviews

shoe department in store service is terrible no wonder people are now shopping online

published
Customer Service
Product Quality
Return Claim MadeNo
Store Locationfountain gate Meyer store
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GTS

GTSSydney

  • 4 reviews

Myer Parramatta - Appalling Customer Service. Spoiled our day !!!!!!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMyer Parramatta
See all answers

Karen K

Karen KSydney Surrounds, NSW

Poor product

published

I bought a Trent Nathan shirt for my husband two years ago. It has only been washed maybe 8-10 (if that)times in a front loader machine. The shirt has totally disintegrated. The shirt was only worn as a good shirt and we are very disappointed with this product.

Return Claim MadeNo

Unhappy

UnhappySydney, NSW

Myer No exchange on clearance items - another long time customer list

published

I was shopping at Myer Parramatta today and bought my 4 year old grand daughter a pair of shoes on clearance, I was told at the cash register that I am not able to return/exchange clearance items any more, new policy. Being a grandmother I very often shop without my grandchildren or children for that matter so not always sure of size etc. I have been a good customer of Myer since they traded under Grace Bros, Christmas time always gave Myer gift cards, NOT ANY MORE. Myer has lost me as a customer and I will not be shopping there any more, looks like David Jones/Target/Kmart gift cards this year. They wonder why they are loosing money??????

Customer Service
Return Claim MadeNo
Store LocationParramatta

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