Myer Retail Stores

I feel i need to leave a positive review after seeing complaints from others. I am thrilled to purchase bargains at their sale ($220 denim jacket down to $30, $150 dresses down to $30 and $80 tops selling for $20). Wow i got to say i have a heap of top quality new clothes for my work as a teacher (as we all know primary school teachers need decent clothes on a tight salary lol). I had about 8 new good quality outfits with labels like Cooper St and spent less than $200! Awesome! One star taken off for lack of customer service (had to hunt down a...Read more

Over many decades I have been given Myer voucher cards for my birthday/Christmas. This circumstance is exacerbated for someone like myself because my birthday falls on Christmas day so friends and family often run out of ideas.

Due to lifestyle arrangements and my frequent travel, I have never had an immediate need to use these vouchers. Going back some decades I have spoken with staff within Myer at have always been told that the vouchers cards could expire and that they would be updated with new vouchers within the store when I am ready to p...Read more

Beware items bought on "reduced to clear" online or "clearance" in store cannot be returned for a refund and "may" only be exchanged for an "identical item".

Wasn't aware of this when I made some recent online purchases. Mixed bag of didn't fit or suit me. No local Myer so travelled to the closest one but unable to exchange for right size as not in store and nothing I could do with the unsuitable. Whilst in the shop I also found it confusing which items were on sale that can be returned or clearance that can't.

Looked again at the website an...Read more

I opened my Christmas present and inside the box has still the Security Tag! It’s securely stapled in the garment! I went to Myers George street CBD Level 3 and the manager there she told me she can’t do anything for me. She did not care at all. It’s a x’mas present of course I don’t have the receipt. It’s Myers fault not mine for not taking off the “Grey Security Tag”. And the manager did not care at all! My Christmas present is now ruined! I told her to take the product back and give it to charity but she did not do anything. I have now lea...Read more

After receiving a Myer Voucher for xmas i went into your Adelaide CBD store, walking through the shoe department I struggled to find anyone to help me with a size, however there were several staff members throughout the floor standing together in groups chatting whilst myself and other customers struggled. Particularly irritating was having to listen to the three Tony Bianco girls chat about how they weren't lazy but there was several things they just weren't willing to do- Obviously serving customers was one of those. I then tried the handbag...Read more

I received an unwanted gift for Christmas that had a Myer tag on it. I assumed like all of the other big chain stores I would be able to get a credit note. No, I was asked for the receipt which I didn't have. The shop assistant got on the phone to the manager to see what to do. He came back with, "are you able to get the receipt?" I told him it is very hard to tell someone you would never use this item and can I have the receipt so I can return it. He said without the receipt, he couldn't do anything. I probably would have spent more money on ...Read more

Firstly I'd like to say that I tried to write an email to Myer to discuss this, but cannot find a complaints email address anywhere on their website so I have chosen to give the feedback here in this public forum.

I experienced the most shocking customer service I have ever received last week.

The retail operator scanned my items, and I noticed the amount was more than the advertised amount, because there was one deal for buying one item (25% off) and a better deal if you buy multiples of two (two for $50).

I advised him that the amount w...Read more

made the effort to drive to a busy shopping centre, struggled to get a park,
went to Meyer shoe department, there was no stock out for test fitment,
trying to find staff to see who was looking after area, was impossible
i was rudely told to stand in line, (long checkout Queue,) to get help,
never again, next time i am buying online directly from shoe manufacture;

why on earth don`t Meyer just have a bell or something in different departments,
then you can have roaming staff to help, this would keep costs down,
or is this maybe to simple ???
you need to get good quality retail management back into Meyers,...Read more

Appalling customer service by the staff in the appliances section. We bought from the shop a mixer and accessory for a good price. To get the security tag off we had to go to another desk. The staff there (mostly Indians) could not believe the price we paid for the items. We had already bought the items and had paid for it with receipts in our hand. They made us wait there for 30 minutes while they are doing their investigation and made us look like thieves trying to steal something from the shop. Later the lady floor supervisor joined the othe...Read more