Very disappointed with customer service no support at all..need money for bills etc..have made numerous calls..to the customer service number..find my money please

Your mobile app shows thay you dont really care about your customer, u dont show any balance, why? so we dont monitor?? Cant change of address either. Do you really care about your customer or just at least u have mobile app too like any other banks?

I moved to new house and changed the address, still the letters are mailed to the old address. the funny here is, the new house is my own house which is mortgaged with NAB and they send the address to old address.

cannot change my mobile number and cannot get internet banking to register. waste of time going in there and explaining the same thing over and over again.

NOT GOOD ENOUGH

Moved to NAB after being fed up with comm banks. The branches are relatively smaller but everything seems to be spot on. Had account for almost 4 years now but never really used it much. Now that I am, fallen in love with it. Only wish they had 24hr cash deposit ATM.
No Fee.
Credit card criteria too high.

the nab network is great. branches and atms across australia as well as readily accepted as a eftpos card. internet banking very easy to use and lots of features. this is a great account if you think you will overdraw your account. you will not be penalised with fees. now nab has removed reference fees on all accounts it would be worth checking with the local branch to see this is still the best option
no fees for overdrawing your account. atm network is huge.
higher monthly fee. not such a necessary account now nab has removed reference fees for overdrawing accounts on all personal accounts.

I like that the NAB have came on board like other financial institutions and offer a fee free banking account, regardless of how much gets deposited into the account per month. This is my secondary bank and I am glad that the fee structure exists.

There are a lot of NAB ATM's in my area (Northern Melbourne) and for the times that there are no ATM's cash out is available through the EFTPOS network.

I am happy doing banking with NAB online and through ATM's as the people at the local branch are a little rude for my liking.

There is also the Redi ATM network that applies to NAB customers which is excellent to have.
An easy fee free bank account with a Visa Debit Card.

I have yet to find a better deal! The network of ATM's is great and they do not charge a fee to use another networks ATM (The other network may charge a fee however)
Almost entirely FEE FREE! Great free internet banking, free phone banking, free sms banking, free visa debit card....
Slow to get the accounts operational when applying online if new customer.

If you earn the required amount of money to be fee free, it is a great account. However if you don't then the fees are quite punishing, it doesn't matter if you have lots of money in the account the bank only cares about what goes in each month.
Great if you earn the amount of money required to be "fee free"
I went on maternity leave and of course I am earning a lot less now so I get slammed with fees every month. Just closed this account, so currently use my husband's accounts to do my banking. Doesn't say much for a bank that punishes long standing customersbecause they are now mothers.

Much better since they changed the product to one thats simple and relativly fee free. It could only be made better by adding the "chip" to the card, and allowing people to use it overseas for nothing.
It now fee free, so no account keeping fee, no minimum deposits needed to stay fee free. Choice of card colours
Unlike the Gold Visa Debit, you get charged for using ATMs overseas