NAB (National Australia Bank) Branches

No Stars at all...NAB is the 1st Australian bank I had since 2014. Unfortunately I had a bad incident in 2016 where they performed duplicated direct debit making my account go negative balance. I got worried so I asked if this will affect my credit score. The bank issued a credit score check and It was not explained to me that this will impact my credit score record. Now it is 2020, I am trying to refinance my home loan, the new bank wants an explanation of why NAB requested credit score check. Going forward this costly mistake of NAB will get me questioned every type I will apply for a new banking product.

After 10+ years of NAB, I have had enough. The customer service is appalling at best, their staff are simultaneously slow and rude to their customers, and their business practices are regularly of questionable legality and morality.

Went to the Morley branch last week to settle some account issue Ive had. The lady was plain rude, said "HI" like "what you want". Not even looking at me when talking, texting on her phone. Told me she cannot help me and I have to book an appointment. Fair enough, I ask her when I can be booked in, still texting she said not before the next 2 weeks. Congratulations NAB, you have just lost one more customer and will make sure many more people know about it. That woman's attitude was disgusting!!

2nd time in two weeks the Moe branch has been closed due to lack of staff. Working for a big company we need to bank every single day for reconciliation purposes. The staff at the Moe branch do a wonderful job considering they are under a lot of pressure with the amount of customers they have to deal with. The regional manager of Gippsland needs to have a reality check and put more staff on.

Opened business account some 15 years ago. Charged $10 per month fee. The account was overdrawn by $10, $20, and $33 over 3 months which consisted of NAB charges and interest. They had sent me two sms messages and two letters to say overdrawn (at that point $20). I was away overseas attending to my fathers death and funeral for one of those months. They sent a letter which I received 10 days after date sent saying they had closed the account. In that letter they invited me to visit their nab/wecare website!! I spoke to them. It should read nab/wedontcare!!

NAB's customer service is hopeless. A couple of examples: I rung up twice then visited a branch twice to get direct debits changed and after all that it still wasn't working. I recently moved my mortgage to a different bank due to them being so hopeless - my loans moved to the new bank over a month ago and NAB still haven't closed my accounts or transferred the money from my offset to my new bank as instructed.

i have been with NAB over 5 years and never liked it much. The Banking App is complex and missing so much features compared with CBA app. When it comes to Home Loan it was terrible services. They have very limited home loan specialists available to help. I finally got home loan from NAB but not from their NAB staff. I wanted to deal directly with NAB staff and tried 3 branches but it was too difficult. i then used public mortgage broker who charged NAB fees to complete it.
My mortgage with NAB lasted for about 4 years and i wanted to sell the property because of NAB. The high interest rate, monthly charges, unhelpful home loan lenders to support.

Why are your ATM's out off order most of the time? This is so frustrating. Went there this morning to deposit money, and someone elses card were stuck in the machine, Most of the times your machine at North Lakes branch is out of order

I have been customer of nab for 40 yrs + and a sstisfiedcustomer with this reliable bank. Customer and teller service in the st georges tce perth wa brsnch is outstanding....friendly helpful informative and prompt for cash transactions and to arrange a a$200k term deposit which i could not do in anz without an appointment in advance ...example of really bad customer service is anz!

The most hideous bank there is. They have fees for everything. Dont even consider banking with NAB. Highly unprofessional and uneducated staff. The best thing I have ever done was refinance with another bank.

I left my wallet at my friend place & had a spare driving licence with my photo & my name. That was still not good enough. They asked me to prove my income, asked me when did I opened the bank and I even showed my bank app in person that was mine but they were so rude & nearly refused to give me my money but I demanded them too! Absolutely stupid

Absolutely filthy with this mob, been a loyal customer over 15 years. To get treated like dirt from their call centres. Zero urgency for staff all while charging high rates. NABTRADE is about 5 years behind other apps for stocks so another reason that it will be a good transition away from them.

been there for 4 years, its terrible. I had to explain to them I need a foreign currency account to make business transactions. They gave me wrong advice to have foreign currency converted to Australian dollars then send make a transaction. It costed me double surcharge. Next, I went I ask them I need to open a foreign currency account banker said they don't do it! I have to call the helpline. 14 days later after submitting the application spending at least 3 hours on the phone with half an hour of wait I still don't have an account, my supplier is annoyed. Absolute joke of a bank.

What a joke NAB especially the fraud department useless my accounts were blocked due to apparent suspicion activity after going to a branch & show my identification they still wont activate my account its been 3 visits to the branch & still no access to my account & l dont have access to funds for food or petrol & l have been told bad luck. l never recommend NAB after 17 years u can now leave.

I had a terrible experience with Nab .. the clerks very unfriendly, they were unfamiliar with rules and laws and i had couple of times back and forth and finally didnt accept to open an account and each time a new excuse.
I finally ended up with Westpac, thanks to them