NAB (National Australia Bank)

Have been with NAB since 2015 when I first came to Australia. Last year they decided to close most of my accounts and two visa cards without giving any reasons. Then this year they placed a block on my Internet Banking and I am not be able to access my funds of more than $70k in my personal transaction account even after I refinanced my NAB home loan with another bank and fully paid out the loan. As I am in 14 days self-isolation at the moment, had to be on the phone for more than an hour asking them to lift the block so that I can access my funds. The issue still hasn't been resolved and they asked me to go to the branch after the isolation. NAB is nothing but a thief who takes money that does not belong to them!

I have pay ID sent $2,000 via osko to my friend who also has OSKO and a pay ID so payments should be received instantly yet here we are 1 day later no payment has been received!

NAB are holding the funds rather than transfer it instantly as they are supposed for financial gain! They are pirates!!!!!!!

Note the status on Osko now states “ unavailable “ sneaky nab very sneaky

Applied for a personal loan spent a half hour on hold before spending 3 and a half hours going thru finances which I had to keep repeating as he kept forgetting what I told him. Waited a week no call, so I rang again on hold for a half hour before being told the person who was handling my loan was on annual leave and had not passed it on. I was told I would get a call back,didn't happen. A week later got a call from original person to find out I would need to go thru it all again. I gave up rang latitude loans approved after one day with a lower percent

Be aware of interest charges on your card even if you paid the full amount before due date!!!
NAB charges you interest for the period in-between the statement date end, and the payment due date,
resulting on interest charges every month even if you paid the balance in total and on time!!
Dirty tricks shameful !!!

WA, I’ve been with them since 2005. Due to divorce needed to refinance. Rang NAB 4 times and due to the run around decided to go through broker. Now holding up discharge. Guess what NAB, I’m selling that house and will be buying a new one, won’t be using your bank for that loan

No Stars at all...NAB is the 1st Australian bank I had since 2014. Unfortunately I had a bad incident in 2016 where they performed duplicated direct debit making my account go negative balance. I got worried so I asked if this will affect my credit score. The bank issued a credit score check and It was not explained to me that this will impact my credit score record. Now it is 2020, I am trying to refinance my home loan, the new bank wants an explanation of why NAB requested credit score check. Going forward this costly mistake of NAB will get me questioned every type I will apply for a new banking product.

I have been banking with NAB for many years.
Initially, I dealt with my local brank who were really helpful and lovely.
Other times I have dealt with a branch on a Saturday and they too have been lovely.
Recently I applied for a credit card, the process has been very easy, however, one small gripe, I did call them to follow up on something and the man on the other end was not very caring or knowledgeable. That is the 1st time I have experienced that.

My mum was with NAB for over 30 years and when she had a stroke and needed help with her accounts they just abandoned her. Heartless and greedy - will never, ever bank with them again.

After 10+ years of NAB, I have had enough. The customer service is appalling at best, their staff are simultaneously slow and rude to their customers, and their business practices are regularly of questionable legality and morality.

Went to the Morley branch last week to settle some account issue Ive had. The lady was plain rude, said "HI" like "what you want". Not even looking at me when talking, texting on her phone. Told me she cannot help me and I have to book an appointment. Fair enough, I ask her when I can be booked in, still texting she said not before the next 2 weeks. Congratulations NAB, you have just lost one more customer and will make sure many more people know about it. That woman's attitude was disgusting!!

2nd time in two weeks the Moe branch has been closed due to lack of staff. Working for a big company we need to bank every single day for reconciliation purposes. The staff at the Moe branch do a wonderful job considering they are under a lot of pressure with the amount of customers they have to deal with. The regional manager of Gippsland needs to have a reality check and put more staff on.

www says 'open new account in 10 minutes' - 20 minutes later online, their rubbish system doesn't recognise existing customer ID, call the 'dedicated business team' number - waste 15 minutes on hold - get asked a tonne of questions, turns out this is not the business number - transferred to someone else - they ask me all the same Qs - they jibber jabber for 15 minutes then tell me I need to go into a branch. Last time we opened an account with them (only 3 years ago) we did that and it took them 2 hours - they took all our ID docs - now none of those docs are on their 'system'. what a joke - I'll be going elsewhere.

Rang NAB this afternoon re the interest rate and the guy [name removed] asked me 'why don't you think about the interest rate changing a day ago, a week ago, or a month ago. Thank you smart aleck. NAB online feedback told me service is unavailable. How convenient!

Completed an over the phone home loan refinance application. Given every promise under the sun and went through all lending criteria.
Told we hadn't raised any red flags and should be just a formality.
Called back the day later and told that we didn't meet their criteria due to the red flags in our application.... apparently our earning was not enough, yet the home loan would have seen payments increase by a whole 15 dollars per fortnight.
Felt lied to and cheated. Don't waste your time.

I had a judgement against me by a company that pumped so money through their bank it was laughable. The people involved behind the scam were prosecuted by ACCC struck off as directors but still managed to get a mortgage with the NAB . I tried to di

Opened business account some 15 years ago. Charged $10 per month fee. The account was overdrawn by $10, $20, and $33 over 3 months which consisted of NAB charges and interest. They had sent me two sms messages and two letters to say overdrawn (at that point $20). I was away overseas attending to my fathers death and funeral for one of those months. They sent a letter which I received 10 days after date sent saying they had closed the account. In that letter they invited me to visit their nab/wecare website!! I spoke to them. It should read nab/wedontcare!!