I have been with bank for more than 3 years with more than million dollar of home loan with NAB. worst customer service, end up moving all my loans to another bank.

I have been a long term customer with personal and business dealings.
It's all smoke and mirrors. The CEO and directors have no idea on what is going on in the real world. They send out feel good love letters and emails.
Banking executives and managers hide everything. Ground level staff have there hands tied.
The most common statements
" I'll get back to you "
" Sorry I didn't get back to you "
You make all requests
I have hundreds of emails and made hundreds of calls just in the last 2 years and am still at sage one
I have a case with AGFA against NAB and even AGFA are being controlled by NAB as well as the other banks.

I will not give up and will take the fight on for all of us out there

Don't waste your time. They would not give me a short term overdraft to bring in PPE - (safety product) for our front line Health Workers. I have been a business and personal customer for over 30 years, never defaulting on any loan or contract in that period - Now during these hard times when we need assistance they run for the hills. They have made a fortune from me - But as per usual with the NAB - Customer loyalty means nothing - This is the last straw. Tomorrow I am shopping around for a new bank if anyone wants my business - bye bye NAB.

The wait time to speak with someone who is qualified to answer home loan related questions is over 1.5 hours. Gatekeepers who have no knowledge of homeloan will pick up the phone and put you on hold. The whole system is invalid, outdated, dumb and no idea about what's customer service. It's crazy a big bank like this can have such horrific customer support process. It's really sad management do not do their work properly.

Putting aside the very basic app and online banking...
Opening a dispute is a nightmare and they make you jump hoops...
Changing telephone/online password is glitchy and unreliable...
People in branch tell you one thing then say the opposite...

i went into an NAB branch to see there mortgage manager on the 19th of February,i had all my paper work and she told me she would contact me in a few days, 14 days passed and nothing, when i rang she was busy or in a meeting, i was told a Mobil lender would contact me with in 48 hrs {never happened}i again rang and one of the Mobil Agents answered the phone and apologized for the problems i was having and assured me he would personally attend to it, i sent him the requested paper work and today the 8/4/2020 not a single word, not sure why they are advertising the $4000 as there obviously not interested {i have 3 mortgages}at over half a million

Been with NAB 3 years. Don’t bank with It. Just found out It’s a thief. They don’t care. A customer service is not helping too. I want to give a zero star if I can.

iPhone app finger print or Face ID not applicable after a while very annoying, CBA can manage it haven’t had a problem, the point of a app is convenience nab app is not convenient or quick.

Staff from the settlement department was freaking rude and disconnected the call without listening to the actual issue raised.
What a joke, after waiting for 40 minutes, that’s what we get!

Do not bank with the NAB. They make promises they can’t keep and then they don’t care. And then they tell you that they can’t advise you when the matter will be resolved. Go with another bank with good customer service!

Have been with NAB since 2015 when I first came to Australia. Last year they decided to close most of my accounts and two visa cards without giving any reasons. Then this year they placed a block on my Internet Banking and I am not be able to access my funds of more than $70k in my personal transaction account even after I refinanced my NAB home loan with another bank and fully paid out the loan. As I am in 14 days self-isolation at the moment, had to be on the phone for more than an hour asking them to lift the block so that I can access my funds. The issue still hasn't been resolved and they asked me to go to the branch after the isolation. NAB is nothing but a thief who takes money that does not belong to them!

I have pay ID sent $2,000 via osko to my friend who also has OSKO and a pay ID so payments should be received instantly yet here we are 1 day later no payment has been received!

NAB are holding the funds rather than transfer it instantly as they are supposed for financial gain! They are pirates!!!!!!!

Note the status on Osko now states “ unavailable “ sneaky nab very sneaky

Applied for a personal loan spent a half hour on hold before spending 3 and a half hours going thru finances which I had to keep repeating as he kept forgetting what I told him. Waited a week no call, so I rang again on hold for a half hour before being told the person who was handling my loan was on annual leave and had not passed it on. I was told I would get a call back,didn't happen. A week later got a call from original person to find out I would need to go thru it all again. I gave up rang latitude loans approved after one day with a lower percent

Be aware of interest charges on your card even if you paid the full amount before due date!!!
NAB charges you interest for the period in-between the statement date end, and the payment due date,
resulting on interest charges every month even if you paid the balance in total and on time!!
Dirty tricks shameful !!!

WA, I’ve been with them since 2005. Due to divorce needed to refinance. Rang NAB 4 times and due to the run around decided to go through broker. Now holding up discharge. Guess what NAB, I’m selling that house and will be buying a new one, won’t be using your bank for that loan