NAB (National Australia Bank) Online

Have been with NAB since 2015 when I first came to Australia. Last year they decided to close most of my accounts and two visa cards without giving any reasons. Then this year they placed a block on my Internet Banking and I am not be able to access my funds of more than $70k in my personal transaction account even after I refinanced my NAB home loan with another bank and fully paid out the loan. As I am in 14 days self-isolation at the moment, had to be on the phone for more than an hour asking them to lift the block so that I can access my funds. The issue still hasn't been resolved and they asked me to go to the branch after the isolation. NAB is nothing but a thief who takes money that does not belong to them!

I have pay ID sent $2,000 via osko to my friend who also has OSKO and a pay ID so payments should be received instantly yet here we are 1 day later no payment has been received!

NAB are holding the funds rather than transfer it instantly as they are supposed for financial gain! They are pirates!!!!!!!

Note the status on Osko now states “ unavailable “ sneaky nab very sneaky

Be aware of interest charges on your card even if you paid the full amount before due date!!!
NAB charges you interest for the period in-between the statement date end, and the payment due date,
resulting on interest charges every month even if you paid the balance in total and on time!!
Dirty tricks shameful !!!

I have been banking with NAB for many years.
Initially, I dealt with my local brank who were really helpful and lovely.
Other times I have dealt with a branch on a Saturday and they too have been lovely.
Recently I applied for a credit card, the process has been very easy, however, one small gripe, I did call them to follow up on something and the man on the other end was not very caring or knowledgeable. That is the 1st time I have experienced that.

My mum was with NAB for over 30 years and when she had a stroke and needed help with her accounts they just abandoned her. Heartless and greedy - will never, ever bank with them again.

www says 'open new account in 10 minutes' - 20 minutes later online, their rubbish system doesn't recognise existing customer ID, call the 'dedicated business team' number - waste 15 minutes on hold - get asked a tonne of questions, turns out this is not the business number - transferred to someone else - they ask me all the same Qs - they jibber jabber for 15 minutes then tell me I need to go into a branch. Last time we opened an account with them (only 3 years ago) we did that and it took them 2 hours - they took all our ID docs - now none of those docs are on their 'system'. what a joke - I'll be going elsewhere.

Rang NAB this afternoon re the interest rate and the guy [name removed] asked me 'why don't you think about the interest rate changing a day ago, a week ago, or a month ago. Thank you smart aleck. NAB online feedback told me service is unavailable. How convenient!

Completed an over the phone home loan refinance application. Given every promise under the sun and went through all lending criteria.
Told we hadn't raised any red flags and should be just a formality.
Called back the day later and told that we didn't meet their criteria due to the red flags in our application.... apparently our earning was not enough, yet the home loan would have seen payments increase by a whole 15 dollars per fortnight.
Felt lied to and cheated. Don't waste your time.

I have been with this bank for over 5 years and I think it is a fantastic customer service I highly recommend it to anyone on I think it is the best customer service at all banks

Have been trying to get Statements from the internet. Can’t find statements again, can’t go back. I have Com Bank and easy to navigate and find what I need. I have wasted hours on this as I need to upload to Centrelink.

I had been waiting for 1hrs 30mins
Still didnt get any answers plus transfer my request 3times
Noone have any knowledge about what they supposed to do.
Seems everyone just wanna go home early
I totally wasted of my time

I had a home loan with them for 10 years. The statement used to come at Christmas time when you had little time to check the balance until 1 year I cleaned the file and realised in that time I only paid off a couple of hundred dollars then I rang them to explain and they said when a loan is new the balance comes down slowly I replied its not new. Then they said I will explain it to you slowly. I spoke slowly back. Put me on to someone who can use a calculator. I moved to a building Society and have never been happier. Never trust them with Loans.

Imagine being away from home and relying on nab traveller card (loaded with your own $) and nab blocks the access to your own funds, so you're penniless and not able to pay for your food or accommodation. You call them (and pay for the long distance phone calls too) and talk to different workers for 25 hours within 5 days and they resolve nothing.
I didn't have to imagine that horror, I lived it. Their call centre in Philippines operates on clueless individuals which they provided with no training whatsoever. Do not count on them being there if you need them - to give you access to you own $! I regret giving them business/feeding them.

Freshly opened account, cant even accept payments from customers as the account can even be verified, ludicrous SMS system that the operator can send and i receive but wont work on the website, apparently its my browser, but the commbank one works, yeah right. losing money due to this baaaad operation .. apparently ill need to download a new browser for the sole purpose of doing any online banking with NAB when all the others work fine..

Will never bank with NAB again. You cant go worse than a one star if i could i would. As a small business owner i was not valued and lied to throughout my entire proccess. It took over a year and a half for my issues to get resolved.