Navman Drive DUO 2.0 Questions & Answers (page 2 of 3)

Hi Mary H.

Thanks for your question.

Based on your description, it seems like your device is on demonstration mode.

To get this rectified, please perform a hard reset to the device by poking the reset hole at the back of the device. Then, try to go to the main menu > Settings > Scroll down > Select Demo > Select Off (first option) > confirm by selecting Yes.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi BWW,

Thank you for your question.

Im sorry to inform you that the visual speed alerts are only visible on the map screen.

Feel free to contact our team for any other concerns via [email protected]

Regards,
The Navman Team

Hi Gizzy J.,

Im sorry to hear about your experience, though we have a couple of things we can do which should definitely help. may we private message you to provide these steps?

Looking forward to hearing from you. Thanks in advance.

Regards,
Navman Support Team

Hi Pete,

Thank you for your question.

Based on your description, you are referring to the Front Collision Warning System (FCWS) feature of your device. This feature will allow your device to alert you if you are quickly approaching a car in front of you.

We recommend calibrating your device to have accurate alerts. Please refer to the link below for the steps:
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131814
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Douglas Orr,

Thanks for your question.

To change the language, please follow the steps on the link below:
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&&faqid=131872&&Region=Australia%20NAVMAN&&Language=English%20NAVMAN
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Ken F,

Thank you for your question.

Darb is right. The problem could be caused by your microsd card. Please ensure that you are using a High Endurance card, which is designed for intense read/write like in a dash camera, and not general cards like SanDisk Ultra or Samsung EVO. Also be sure to back up your data once a month and format the card to keep it in tip top shape.

For the recommended microSD card brands and types, please refer to the link below.
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&&faqid=131565&&Region=Australia NAVMAN&&Language=English NAVMAN
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Roy,

Thank you for your question and sorry for the troubles with our user manual.

On the page 25 (check this on the bottom right part of the sheet) of the user manual, you will see how the drive recorder works.

To customize the dash cam settings, go to pages 56-58.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Hey Darb, thanks for the helpful tips.

Regards
The Navman Team

Hi Chis,

Your device should record automatically once turned on. At the bottom left part of the map screen, the video camera icon should have a red dot in the middle, as it indicates that a recording is ongoing. To check if it is indeed recording, you may tap the video camera icon on the map, then tap the another camera icon.

Hope this helps. Otherwise, feel free to contact our support team at [email protected]

Regards
The Navman Team

Dear Oscar

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Dear Mike,

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Dear dis gruntled,

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Dear william j habets,

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Dear william j habets,

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Hi soot40,

I’ll be happy to assist you in changing the language Settings of the Drive DUO 2.0 of your neighbor.

Please follow the steps below:

1. Tap Settings.
2. Tap Language.
3. Tap Language.
4. Scroll down until you find Chinese.
5. A confirmation message will appear on the screen once the preferred language is selected, tap “Yes” to save.

Hope this helps. Feel free to contact our team for any other concerns via [email protected]

Thanks,
Navman Support Team

Hi Nicholas R,

Sorry for the delays. Is this happening even when using a different power source? Like USB to PC or an AC Mains charger?

Please also check the green light indicator on the car power adapter if it turns on and off. If yes, we might need to get a replacement car power adapter. To request for replacement, please emails us your warranty details (name, ph#, shipping details, serial number, date and place of purchase) at [email protected]

Hope this helps.

Regards,
Navman Support Team

Hi Vanessa,

Thanks for posting your query. To use the Drive DUO 2.0 in large vehicle mode, you will need to buy the Large Vehicle Assist subscription from our online store below:

Australia
https://www.navman.com.au/catalog/product/view/id/417/s/large-vehicle-assist-australia/category/3/

New Zealand
https://www.navman.co.nz/catalog/product/view/id/417/s/large-vehicle-assist-australia/category/3/

After installing the LVA, click below for the steps on how to enable it on the device:
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131410

Thanks,
Navman Support Team

Hi Daniel,

Since performing a hard reset did not work, please try the following troubleshooting steps to fix the problem:

1. Perform a Smart Recovery using the disc that was supplied with the device upon purchase. Please note that this process can only be done using a compatible Windows computer that has a DVD drive. You may go to the link below for the steps on how to reinstall the software on your device.

https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131466&Region=Australia%20NAVMAN&Language=English%20NAVMAN

Note: If it's your first time to visit our FAQ site, you need to select Australia/New Zealand and then click the above link again to be directed to the correct site/page.

2. Update the Software
o Check the software version on the unit by going to Settings > Help > About. Get the Build version: 7.60.xxx. The latest build version is 7.60.0244.
o If you do not have the latest software version yet, please go to the link below to download and install on your device.
https://service.navman.com/M0100/DownLoad_Faq_131402_Australia%20NAVMAN_English%20Navman.html

Note: If it's your first time to visit our FAQ site, you need to select Australia/New Zealand and then click the above link again to be directed to the correct site/page.

Hope this helps. Otherwise, don't hesitate to reach out.

Regards,
Navman Support Team

Hi Michele,

From how I understand your query, it's either you want to stop the tutorial or disable the demo mode.

To stop the tutorial on Drive DUO 2.0, simply go to settings > help > view tutorial >tap the box to remove the check.

To stop the demo, go to settings > demo > then select 'Off'.

I hope this helps!

Thanks,
Navman Support Team

Hi john,

Sorry to hear that you cannot delete the saved information on your device. Let me do my best to help. You can try the following steps to fix the problem:

1. To clear the data such as Favourites and Recent Addresses, please CLICK HERE <https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131255> for the steps.
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

2. If still the same, restore factory default settings by following the steps below.
1. Go to main menu.
2. Tap on ‘Settings’.
3. Scroll down the menu by tapping on the arrow pointing down.
4. Select ‘Device’.
5. Select ‘Restore factory defaults’. Please note that you will lose all stored information on the unit including addresses and learned driver behavior.
6. Confirm that you wish to restore the factory default settings by selecting ‘Yes’.
7. The unit will now reset itself to factory default settings.
8. You will need to select the language, date and time formats that you wish to use on the unit.

Hope this helps!

Regards,
Navman Support Team