Navman Drive DUO 2.0 Questions & Answers

Hi Cee J.,

We are sorry to hear that your phone loses connectivity with the Navman device.
To resolve the problem, please check if the device is compatible with your phone. Below is the link for the Bluetooth Compatibility charts.
https://www.navman.com.au/bluetooth-compatibility

Perform factory reset. For the steps, please refer to the link below:
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131419&Region=Australia%20NAVMAN&Language=English%20NAVMAN

Update the software of the device. Latest software can be downloaded from https://service.navman.com/M0100/DownLoad_Faq_131402_Australia%20NAVMAN_English%20Navman.html

Make sure that your mobile phone is within 10 meters (30 feet) from the Navman device.

Try it with a compatible phone if possible.

If the above steps won’t work, you may send an email to our support team at [email protected] and provide your full name, phone number, shipping address, device’s serial number, exact date of purchase, place of purchase for us to provide you with a solution.

Regards,
The Navman Team

Hi Jane,

Thanks for posting your query.

You may refer on the page 9 on the link below to check how to mount device in your vehicle.
https://service.navman.com/M0100/DownLoad_File_113795_Australia%20NAVMAN_English%20Navman.html
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team at [email protected]

Kind Regards,
The Navman Team

Hi Jeannette,

Im sorry to hear about your experiences, though we have a couple of things we can do which should definitely help. may we private message you to provide these steps? Alternatively, you may email us at [email protected] and we will do our best to assist you futher.

Looking forward to hearing from you. Thanks in advance.

Kind Regards,
The Navman Team

Hi Jeannette,

Unfortunately, we cannot send you a message through mobile. Is it okay if we will private message you here at Product Review?

Kind Regards,
The Navman Team

Hi Ian,

Thanks for posting your query.

We are sorry to know that your device keeps going back to the safety agreement.

Since the reset did not work, we may need to perform Smart Recovery on the NavDesk2 to get the issue rectified. To do this, please follow the steps on the link below:
http://navmantech.com/nd2smartrecovery

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Kind Regards,
The Navman Team

Hi Garry,

Thanks for positing your query.

I am so sorry for the troubles. The first thing I would suggest is to make sure that there is no physical connection problem with your device and computer. If the unit is not detected by the computer, please try using another USB cable, USB port, disable or lower down your firewall or computer.

If your device is being detected by your computer, please uninstall and reinstall the NavDesk2. You may refer to the link below:
https://www.navman.com.au/navdesk-update

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Kind Regards,
The Navman Team

Hi Victor,

Thanks for posting your query.

Sorry to know that you are having a problem accessing the Driver Recorder of your device.

The first thing I would suggest is to charge the device via in-car power/AC adapter for 30 mins or 1 hr via USB cable to your computer. Then while on charge perform a hard reset to the device by poking the reset hole at the back.

If the problem persists, we may need to perform Smart Recovery on the NavDesk2. Please follow the steps from the link below.
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131869
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Rob J.

Thanks for posting your query.

Your device’s screen has a matt finish and anti-glare screen which gives it a soft feel. I would recommend to try different colour schemes. Please follow the steps below:
1. Go to the main menu.
2. Tap on ‘Settings’.
3. Select ‘Map Display'.
4. Select ‘Map scheme’.
5. Choose the desired colour scheme from the list.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Steve M,

Thanks for posting your query.

Your device’s screen has a matt finish and anti-glare screen which gives it a soft feel. I would recommend to try different colour schemes. Please follow the steps below:
1. Go to the main menu.
2. Tap on ‘Settings’.
3. Select ‘Map Display'.
4. Select ‘Map scheme’.
5. Choose the desired colour scheme from the list.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Steve,

Thanks for posting your query.

To change the language on your device, please follow the steps on the link below:
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&&faqid=131872&&Region=Australia%20NAVMAN&&Language=English%20NAVMAN
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Phillip,

I am so sorry to know about that.

Please make sure you are using a compatible memory card. Problem such as this could be caused by a faulty or incompatible memory. More information can be found here:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102076&faqid=AllFaq
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

I would also recommend performing the Smart ST update. this should further resolve the issue you are experiencing with your device. you can follow the instructions here to do this: https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131402

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Thetford,

Im sorry to hear about your experience, though we have a couple of things we can do which should definitely help. may we private message you to provide these steps?

Looking forward to hearing from you. Thanks in advance.

Kind Regards,
The Navman Team

Hi Thetford,

Sorry for the delay. I have answered your query regarding trip simulation mode.

Feel free to contact our team for any other concerns via [email protected]

Regards,
The Navman Team

Hi Thetford,

Thanks for posting your query.

The Drive DUO 2.0 has trip/route simulation feature. From the main menu, simply go to 'Route Simulation' and you will be asked to enter your starting point and destination. This will give you the overview of your turns.

I hope this helps.

Feel free to contact our team for any other concerns via [email protected]

Regards,
The Navman Team

Hi Pete H.

There's no way to change the contrast on the unit, but you can adjust the brightness settings and/or try different colour schemes.

To adjust the brightness level on your unit, please follow the steps below:
1. Go to the main menu.
2. Tap on ‘Settings’.
3. Select ‘Screen’.
4. You can then adjust the brightness manually. The unit is set to ‘Auto’ as default. This means that the unit will automatically change from Day to Night mode.
5. You can override the Auto setting by tapping on the ‘Screen Mode’ option at the top of the screen and select either ‘Day’ or ‘Night’ mode.

To change the colour scheme of the map on your unit, please follow the steps below:
1. Go to the main menu.
2. Tap on ‘Settings’.
3. Select ‘Map Display'.
4. Select ‘Map scheme’.
5. Choose the desired colour scheme from the list.

Appreciate Bryan R. for another helpful tip.

If you have any other queries, please do not hesitate to contact us via [email protected]

Regards,
The Navman Team

Hi John,

Thank you for your question.

The Drive DUO 2.0 cannot be connected to two or more mobile phones at the same time.

Feel free to contact our team for any other concerns via [email protected]

Regards,
The Navman Team

Hi Eric S. and Playcat,

We are so sorry to hear about your experiences.

Please note that when your device is connected to a computer, it is normal for it to display a data-transfer screen. This indicates that your unit has established a connection with your computer.

If you wish to use your device, we recommend charging it first for at least 30 mins or 1 hr via in-car power/AC adapter or 1 hr via USB cable to your computer.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Kev,

Thank you for your question.

Please note that your device is designed to be connected to the in-car power adapter at all times. The battery is designed as a backup power source for Short-term use only.

Please always ensure you are using the Genuine Navman in-car power adapter as using a different adapter can cause issues such as the one you have described.

It is recommended to connect the device to your computer once a month (charge for 24 hours) to fully charge the battery and to check for software updates.

Regards
The Navman Team

Hi Kev,

We understand that, however, your device uses a lithium-ion battery. Due to that, it’s normal to lose some battery charge during inactivity or even the power is off. With default settings, battery life generally ranges up to 15 minutes.

For the problem in going back in accepting the terms and loading the maps, it is possible that the problem is with the software or the in-car power adapter (not giving the device enough power). To test this, please refer below:

1. To update your software, please refer to the link below:
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131402
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

2. For the in-car power adapter, you may purchase a new one from the appropriate link below:
Australia: https://www.navman.com.au/vehicle-power-adapter-for-2016-device
New Zealand: https://www.navman.co.nz/vehicle-power-adapter-for-2016-device

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards,
The Navman Team

Hi Anne,

We are sorry to know that your devices touchscreen is not working properly.

The first thing I would suggest to get the issue rectified is to charge the device via in-car power/AC adapter for 30 mins or 1 hr via USB cable to your computer. Then while on charge perform a hard reset to the device by poking the reset hole at the back.

If the problem persists, we may need to perform Smart Recovery on the NavDesk2. Please follow the steps from the link below.
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131869
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Mary H.

Thanks for your question.

Based on your description, it seems like your device is on demonstration mode.

To get this rectified, please perform a hard reset to the device by poking the reset hole at the back of the device. Then, try to go to the main menu > Settings > Scroll down > Select Demo > Select Off (first option) > confirm by selecting Yes.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi BWW,

Thank you for your question.

Im sorry to inform you that the visual speed alerts are only visible on the map screen.

Feel free to contact our team for any other concerns via [email protected]

Regards,
The Navman Team