Navman MY560LMT Questions & Answers

Hi Dorren,

Thanks for posting your query.

To set the date and time of your device, go to Settings > Time Zone. Once set, please take the device outside with a clear view of the sky for it to get a GPS signal. The date and time will automatically adjust once the unit acquires the GPS signal.

If your device still has incorrect date and time, this is likely related to the GPS rollover. Not to worry, we have a patch update to rectify the issue. An article is now available on our FAQ page below:
http://navmantech.com/gpsrolloverpatch
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to email our support team at [email protected]

Kind Regards,
The Navman Team

Hi Ian,

We are sorry to hear that you are having a trouble connecting your device to your Mac computer.

The first thing I would suggest is to perform a hard reset to the device by poking the reset hole on the back. Then, try to connect the device again.

If the problem persists, we recommend trying other USB cable and port, disable or lower down your firewall or if possible, try other computer.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Robert G.,

The date and time will automatically adjust once the unit acquires the GPS signal. Please take the device outside with a clear view of the sky for it to get a GPS signal.

If your device still has incorrect date and time, this is likely related to the GPS rollover. Not to worry, we have a patch update to rectify the issue. An article is now available on our FAQ page below:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq&Region=Australia NAVMAN&Language=English NAVMAN
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Hans A.,

The date and time will automatically adjust once the unit acquires the GPS signal. Please take the device outside with a clear view of the sky for it to get a GPS signal.

If your device still has incorrect date and time, this is likely related to the GPS rollover. Not to worry, we have a patch update to rectify the issue. An article is now available on our FAQ page below:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq&Region=Australia NAVMAN&Language=English NAVMAN
*Note: please do not click the link, copy it and paste it on your search bar.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Lionel J,

For online self-technical support, please visit our FAQ site:
https://service.navman.com/M0100/DownLoad_Faq_131254_Australia%20NAVMAN_English%20Navman.html
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Alternatively, you can email our support team on [email protected]

Regards
The Navman Team

Dear Jeff.

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Dear Jeffrey,

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Dear Alan,

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Hi Robert,

Sorry to know this. Have you tried contacting our support this past 29 days?

If not, upon checking our record, the MY560LMT is affected by the GPS Week Rollover. To resolve the issue, you may follow the steps on the link below:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq
Note: If it's your first time to visit our FAQ site, you need to select Australia/New Zealand and then click the above link again to be directed to the correct site/page.

Hope this helps. Feel free to contact our team for any other concerns via [email protected]

Hey David, thanks for your suggestion.

Thanks,
Navman Support Team

Dear radhika,

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Hi Tony,

Thanks for posting your query. Our Navman devices do not come with international maps right out of the box, only Australia and New Zealand.

International maps are optional and can be purchased from our online store: (AU) https://www.navman.com.au/products/maps, (NZ) https://www.navman.co.nz/products/maps/.

Don't forget to register the unit to use a 15% discount code - REGOFFER1.
AU:
NZ:

Thanks,
Navman Support Team

Hi Norman,

To access the Australian map on your device, please follow the steps below:
1. Turn the GPS device on.
2. From the Main Menu, select "Settings".
3. Go to "My Maps" and select “Map Set”.
4. Select the country you wish to load on your unit (Australia).
5. Confirmed that you wish to load these maps by selecting Yes.

Thanks,
Navman Support Team

Hi JJT,

No, it doesn't matter where the map files will be downloaded. The NavDesk software will always transfer the update automatically to your device.

To check if the latest maps are loaded on your unit, please follow the steps below:

1. Turn the GPS device on.
2. Select "Settings".
3. Go to "My Maps".
4. Select "Map Version".

Then it will display the version in the following format:
Australia or New Zealand
Core Mapping – v18.0954

Hope this helps.

Regards,
Navman Support Team

Hi Shez,

The MY560LMT is preloaded with AU and NZ maps. To access the Australian maps on your device, please go to Settings>MY Maps>Map Set, then select Australia.

For more info about the unit, please visit service.navman.com or www.navman.com.au / www.navman.co.nz

Cheers,
Navman Support Team

Hi TOM,

Sorry for the delayed response. Let me assist you with your query.

If I may ask, do you have a destination set on the unit when this is happening? Please note that your GPS will try to guess which way you are going when there's no destination set. It means, your unit will also detect all the available alerts within its radius from your current location.

To avoid getting inaccurate alerts, please set a destination and make sure you have the latest software and map updates. You may refer to the link below for instructions on how to install updates:

https://www.navman.com.au/upload/map-installation/auto/main.html

Hope this solves the problem. Otherwise, don't hesitate to let us know. We'd be glad to assist you further.

Regards,
Navman Support Team

Hi Surya,

Thanks for your query. It seems like the NavDesk software doesn’t have the correct path file for downloads. To fix the problem, please try changing the map file path location of NavDesk. You may refer to the steps below:

1. Connect your Navman to the computer and open NavDesk software.
2. Go to Device Updates. For Windows PC, Device Updates can be found under My Navman on the left-hand column.
3. Click ‘Change Path’ on the bottom and select a folder on your computer for the map downloads. We suggest selecting ‘downloads or documents’ folder on your computer.
4. Click Ok or Open to confirm.
5. Restart NavDesk and try updating the maps again.

For more info about our products, please visit service.navman.com or navman.com.au/navman.co.nz

Regards,

Navman Support Team