O'Brien

The solar installation was done professionally but they never notified united energy of the installation. Unfortunately AGL can’t process anything until they are notified. I was assured after reading previous bad reviews about this that they have fixed their processes. I guess taking their word for it wasn’t a wise decision

An excellent result from the professional team at O'Brien's Glass in the replacement of all windows and balcony doors. I cannot praise them highly enough.. they went above and beyond in making a stressful situation for me go so smoothly. Thanks especially to Wally and Dave.

Do not use them terrible rude customer service damage your car and try and deny it. Kia got them with video evidence. Use at your own risk. Had to have a bran new dash in a bran new car. Terrible company.

We were told that it was not possible to replace the glass that was there as one unit due to regulations and installed two pieces but there were other suppliers that said they could do in one piece. That also took 4 months to replace the wrong glass and now we are waiting again for the correct size. They also broke our reception cabinet and we are still waiting for that to be fixed. Do not recommend them.

I went to the Tullamrine branch on 21/08 to replace my windscreen, the job number is J14166579. They didn’t precisely installed the new windscreen, its position is lower than where it should be. And because of this the wiper cowl got pushed down and cracked at the two ends, left and right. I argued this and they tried to disavow by saying the cracks are not caused by them. I got really angry and finally they said they can't do anything about it. They could order a part to fix my car, or could give me a refund so I can fix my car at somewhere else, what do they mean they can't do anything?? Advertisement doesn’t reflect their quality and altitude, don’t use their service.

I rang them and organised my car windscreen replacement, they gave me date and advised me to drop the car and should be ready by close of business day,
Anyways I drop the car night before so I don't have to rush In the morning,
Next day I was hoping to get windscreen fixed but when I rang the haval dealer where I been told to leave the car, said no one came to fix the windscreen,

I drove my car back and was not happy at all,
I rang o' brien glass and they have no idea who booked appointment for windscreen replacement,
They lady name Ashleigh, she txt me to drop the car for windscreen replacement amd I told many timed O'Brien customer service,

No answer, no answer
And no responsibility ...

I called OBriens for a quote. They came back with a quote of $700, told them I’d found another quote for $360 from a competitor so wasn’t interested. First they told me they could do me a discount and quoted $520 then when I said it was still too much they said the competitor would likely be poor quality and I should use them. That I was taking a big risk and they’d use inferior materials. I ignored the salesman’s fear mongering and went with the competitor booking. When the fitter turned up he said he was an ex OBriens employee and had left th...

After spending some months perusing a replacement rear windscreen, Windscreen' O'Brien carefully and with significant technical expertise removed then installed the new windscreen under complex installation requirements. The complex installation required photographs to ensure the rear door central locking reassembly would go back together without undue delays

Booked in for a stone chip repair. Said they would be out between 2pm and 5pm. Great! Credit card payment in advance (mistake). Now 6:30 pm and no sign of them. They have a phone number and email but no contact. After lengthy hold on their 24/7 number they have rebooked in 5 days time. Will never use again.

The call centre has no idea about what's going on and never call you back when they promise to. I have been told the delay is with the dealer waiting for calibration and then the glass isn't even in Australia yet. Still no glass 4 months on.

Great Business to deal with from start to finish. I was extremely impressed with their service and Plumber named "Guy" was very professional and hard working AND cleaned up everything perfectly before he left that was impressive! Thankyou to Guy

Stupidly, I booked O'Brien's Glass without doing any research or comparative quotes. After booking in for a windscreen and wiperblade replacement fitted for $870 I thought to myself " that's a bit dear for what I remember a replacement costs". I looked around and found a competitor to be less than half of the initial quote given by O'Brien's. I was embarrassed I'd blindly booked this in without gaining a quote first. Upon cancellation of the service they sheeply offered a $195 discount!

Calling the narional booking service.
I rang to ask for a price but some how the lady with an accent thought I was lining up at a carnival store or something. She tried to give me a price then dropped it by 25% and told me I was the luckiest person and she was shocked at the price she rambled on and insisted on me giving my card details over as soon as I could to lock in the great deal. I told her that I wanted to pay on the day and she said ok just pay a deposit. I said no thanks and she got even more intense. I then told her she sounds like...

To be fair we cannot comment on the quality of this company’s work .We engaged them for a quote for a new larger hot water system which we eventually did not replace . He was there for about 15 minutes and then sent a quote via email.Travelling time was minimal as well .
The bill for this was a staggering $178 ! We emailed back asking if this was the correct price for just a quote and the curt reply was just ‘Yes it is !.
I totally understand that businesses have to charge for their time and overheads and we have no problem with that, but I...

Rang at 11am in the morning for help and was told someone would call us back within 6hrs.... 9hrs later and still waiting!!