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Ola Cabs Customer Questions & Answers
3 questions from our users
Cherylasked
It is a pathetic service. I took Ola from the airport and the fare of $58 has been deducted from my card . However i got more deduction of $76 and the transaction says Temp hold which i understand is a temporarily hold one but my question is if you have already charged me then what is the point of holding a bigger amount than the fare?
This thing is crazy !!
1 answer
Ola C.Ola Cabs
Hi Cheryl, the temporary authorisation hold is based on the fare estimate and held at the time of booking. This amount is released on Ola's end as soon as the ride is complete - when the actual fare is charged. However, depending on your bank it can take a few days for the temporary hold to be removed. The $76 should be released shortly. Please provide your registered email address with Ola or the CRN (Customer Reference Number) from the 'Your Rides' section of the Ola app if you would like me to check on this fare. Thanks for your patience.
Barkley A.asked
Dear Ola members,
I am not aware what these driver apps are capable for?
Are they recording video or sound of the ride?
I would like to have opinion about my hectic ola rides. I got the worst experience ever with a racist, rude, lunetic man driving BMW, name is Neil Cowin.
I have experienced racism before, but I've never kicked out from the car in heavy rain and flood area water till my ankles, and the reason was I can scratch the expensive car with my hand bag zip.
1 hour later another try and boom, same guy with middle finger and moves on, it's still raining and price for waiting for nothing.
I could only record kicking me out part, but I would like to go to police for the hectic words before.
Thanks
4 answers
Ola C.Ola Cabs
Hi Barkley, this certainly sounds like a very unpleasant experience. Please know Ola does not condone discrimination under any circumstances. We would be more than happy to assist how we can with providing details to the authorities. Please provide the CRN (Customer Reference Number) which can be found in the 'Your Rides' section of the trip? Customer Care team can use this to identify your account and give you a call today to discuss.
His crn is 4707291218. Name is Neil Cowen.
Ola C.Ola Cabs
Thank you Neil. You will receive a call today.
Ada C.asked
Always overcharged. Booked a ride with estimated cost of 23 but ended up 36! This is customer violation and totally unacceptable. Would have used uber if the price is that high.
3 answers
Ola C.Ola Cabs
Hi Ada, I'm sorry to hear the ride cost exceeded expectation. Can you please provide the CRN (Customer reference number)? This can be found in the 'Your Rides' section of the app and will allow Customer Care to identify your account and investigate the discrepancy in pricing. Thanks for your patience.
CRN4706896360
Ola C.Ola Cabs
Thanks Ada - Customer Care will contact you today.
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