Ola Cabs sent a debt collector around with the allegation that a ride wasn't paid for when my PayPal statement revealed that the payment was reflected on my monthly statement. You won't get away with this Ola for trying to double charge me and sending threatening SMSes and e-mails from your debt collector. And no I do not have a facebook account and I wouldn't be in touch without speaking to someone over the phone. You do not respond to your emails. A copy of the debt collection statement will be going to Scam Watch and South Australia Police for breach of personal information and intimidation.

On multiple occasions I have been incorrectly charged for tolls. I have either been charged going both directions on the same toll, or I have taken the exit before the toll and still been charged.

I use Ola on an everyday basis but all of a sudden, one day I had ordered an Ola and was waiting for it for 20 minutes. It didn't arrive and I tried calling the drive but dude never picked up my call.

All of a sudden I noticed that my ride was apparently completed and I was charged. I called Ola to sort it out and they said they would investigate and I haven't hear back.

I have attached my receipt on this site as proof

Ordered cab thru app,stated taxi was on way. Sat out front,car went past house, i walked onto road to see where he was,received sms that there was a $10 cancellation fee...total time from driving past to cancellation fee was approx. 15 seconds,no taxi in sight..Easy way to make $10, have tried to contact but their site just sends you in circles...i am another dumb aussie being taken advantage of. I may have lost $10 but i will make sure all the employees i work with and all members of social clubs i attend will know of their method of stealing.

I thought I paid for a ride 6 months ago and the app gave me no indication that it was not paid for. 6 months later they send debt collectors after me threatening legal action

I've used Ola for 2 years and its been progressively better. Initially I would had to wait 10 - 15 minutes for a ride but its gotten better over the years and it takes only 3 - 5 minutes for a driver to pick me up.

I recommend other users to use it because Ola pays the drivers more than Uber as Uber takes a bigger cut. You also save more money using Ola than Uber (most of the times).

The drivers are friendly just like an Uber driver. I would definitely use Ola when ever I'm in the city but when ever I use Ola at the country side, there's almost never an Ola Driver and I have to resort to Uber.

I had my first and would definitely my last ola ride. They charged me $22 which i never made and authorise! It shows in my ride history and the amount taken on my card that i only used ola twice, but magically took $22 on my account the ride i never did! Scam! Just takes money out on you?! I wonder if they are as fast as refunding like how fast they took it!

I used to like ola for its affordable fares and fast travel time. But I got three terrible drivers that overcharge my fares. One was actually supposed to be only $10 but I was charged $40 as the driver kept on going without stopping the ride when I’ve arrived. Even though I did got complementary refund of 18$ (40-18=22), it was still more than what I expected. The other two was when the drivers took the longer toll routes and I was charged toll fees when they could’ve just gone to the normal route and got OVERCHARGED . I expected to pay based on the GIVEN RANGE. Overall,
Super disappointed

First I was overcharged ( spoke to them and they said they will refund it ) then I receive a email from a debt collection agency stating I never paid that ride ? Would never use again this service was terrible

I have been contacted by a debt collection agency for a fare taken in 2018. The ride was from Melbourne CBD to St Kilda approximately 7km. The fare breakdown provided has a ride distance of 33km meaning a fare of $57.77. This is normally a $15 ride. I have tried contacting their support team but have been told this can’t be fixed as the fare is too old and that the incorrect fare must be paid. This is totally unreasonable given they have made the error.

I was using Ola occasionally in 2022, but it was never my first choice for rideshare as most of the time the drivers didn't even show up. I never had this issue with other rideshares. By around October 2022 I had stopped using them altogether. Then in January 2020 I get a $181.98 ride charge from Ola, despite never having taken such a trip, and the trip is not even reflected in my ride history within the Ola app. After disputing with them for weeks, the money was never returned and I had to change my bank account details and card number. Now I have been getting SMS texts saying I owe them $18? Absolute fraud and has no place in the Australian market.

So this morning I get a text that I only have $21.49 remaining with Ola Cabs. I ring and spoke to a rude man at eCollect who stated I owed this amount for a trip in 2018. I have heard nothing from the company this whole time. I vaguely remember stopping using them as my card was low and they then disallowed my card, instead of just waiting a day or two and trying to deduct the money again, or allowing me to pay with another card. So the app was unusable. And why wait two years to follow this up? How about you call me and resolve it immediately. What a disgusting company. Because of your crap app that doesn't work. Stick with Aussie companies. Keep your money in Australia. Def wont use Ola again now you can bet on that.

you guys are a bunch of money stiller, a legal fraud, your system and management are zero, duo your low budget system i couldn't pay a ride and many months after i been charge an extra fee for this mistake you guys are a scum and a fraud.
treat me for 10 dollars and calling a collecting company you should feel shame and pay bay for this.

I use Ola to get to work and back. They are fast and friendly and have water and mints. I love the fact they play the music that you like.

I cant recommend ola service - never more. Confused, arrogant and their car arent under controls - I think safety. One time smell cigarettes inside car. One driver called me, where I am, when I ordered and waiting on him, I dont know why - drivers are from Lebanese (not willing), my experience - old cars and dont safety - never more.

Speaking from experience, DO NOT USE Ola, especially if you are a young woman. I made a formal complaint with the company regarding a driver TOUCHING me, and they did next to nothing. I chased them for an update on the drivers case. PLEASE do not use this service. Please do not think saving a few dollars is worth it. BE careful. AVOID Ola. Think of safety FIRST.

I was recommended to use this instead of Uber apparently it was cheaper. I was charged $52 for a 21 minute drive with no traffic. I am honestly shocked. Can’t believe it ... very upset with this. I made a complaint on the app and none contacted me.

Final fare was more than the maximum fare quoted when booking. No response despite several attempts to contact them. Unnecessarily toll road route was also taken without consultation from the driver.