Purchased an Oricom BS2SC870 value pack in December 2018 from Baby Bunting. After only a few weeks of use (baby was born in May 2022), camera stopped turning on when plugged into main power. Tried multiple cables (including the two that came with the unit) – but no luck.

Extremely disappointing for such an expensive device. Our strong preference was to send the whole unit back (including Babysense2) for a full refund given the major fault under ACCC guidelines - but Oricom refused. Offered a “replacement camera” and did not budge.
Do not buy this unit. Terrible customer service. Have lost a customer and many more after I share my experience.

This is my second oricom monitor and after upgrading to the best model they have I am again disappointed that I have purchased another one of Oricom’s monitors (sadly I was swayed by the sales person who said this one would be better). My issue is that the picture quality is so poor in night mode that I’m surprised it is called digital. It may have 3 x zoom but you can see nothing clearly after one zoom anyway. For the price, these monitors are beyond disappointing - shop around for a monitor that has a quality view and actual useful features.

A great baby monitor that gives you plenty of extras like starry lights, feeding alarms, crying alarms and lullabies. Any issues with the monitor Oricom are more than happy to help out.

I love this monitor but after 2 years I am now finding issues. I am unable to calibrate the temperature more that 2 degrees however this is still 2 degrees higher than what the actual room temp is which is annoying especially nows it’s getting cold. I’ve also have a battery issue which I rang Oricom about as it is suppose to have a 3 year warranty however I was told this doesn’t apply to the battery which I now need to pay for a new battery. Not impressed considering the price I paid for the monitor. I now can’t unplug my monitor & take it around the house with me as as soon as I unplug it, it turns off & resets

Had some difficulties with the camera and Oricom customer service were incredibly helpful and sent out a replacement camera under warranty immediately following notification of the problem. Very satisfied with the service and support.

Love all the functions, music/stars/lights etc and that I can put them on a timer if I want. Also the night time function is fantastic, we have had ours for 4years now (second camera bought 8months ago) and have had no issues. Only one little complaint is that the monitor doesn’t seem to have a very good range but that would be it.

We have had the monitor now for nearly 3 years. We really like the monitor features - the lights, music etc all great.

However the range is no where near what it says. We are quite a way (30m with a few walls) from our toddlers room and our monitor is always beeping at us losing connection. Now we have 2 kids its worse as it's trying to link up to 2 cameras. Very annoying trying to find that sweet spot. We have had to move the monitor out to our hallway to work. The battery life is very short when you have a second monitor hooked up too.

We have also had problems with the camera which we sent back and replaced. Also had to pay for a new battery once.

The battery on this camera does not last anywhere near the 6 hours it claims to. We are lucky if we get 3 hours out of it before it dies and needs to be recharged. I thought this might just have been a faulty battery but after receiving a new one through warranty we are still having the same issue. In the 6 months of having this camera, we've already required a new battery and new camera as the previous camera started getting lines through it and the picture quality went horrible that we couldn't even see our daughter. Would not recommend this monitor. Whilst it does a light show and plays lullabies, it doesn't make up for the poor battery life.

We originally purchased the monitor and enjoyed using the night stars and music features. After 2 years the monitor cannot be used without being plugged into power (I know additional battery can be purchased but we have already replaced this). Also the connection to the power was bent and disconnects easily (only due to general wear and tear)
When paired with an additional camera both cameras drop out. Ended up purchasing another brand camera and will be taking this camera back.

We’ve had a few connectivity issues but Oricom Customer Service have been very help and quick to resolve them.
Have been using the monitor for a year now and l don’t know how we’d live without it. I use most features with baby particularly liking the light show. Thanks Oricom.

I bought this monitor as we had multiple children all very young so perfect to connect cameras. I’ve had so much trouble with it. So many calls the call support. Which we’ve had to pay money to send the items back to get a replacement. The whole unit has been replaced and even now it’s still having the same problems. Tells me it’s cry alert yet no kids have been awake or crying. Will
Just light up and beep for no reason. I’ve had so many nights of broke sleep, not from children but from
This monitor. I called up last week and said I want my money back now. It’s about to run out of warranty. So they can’t do that but sending me out a whole brand new unit. See how this one goes. Seriously it’s the biggest waste and time consuming product!!

The cord is so flimsy and crap.. it fell off the cot and because it’s so heavy broke the insert part where the cord goes in.. so now the USB cord doesn’t sit it and it won’t turn on, we haven’t even had it that long I’m so upset and disappointed

Just bought this today and excited to use it. We had the oricom 710 and loved it but wanted a second camera and a nice later model. Big mistake. The data states 300m which is twice then the 710 and it constantly lost reception where the 710 had full reception and that was only at 10m away from the room. Blurry picture compared to the 710. Talking it back in the morning to baby bunting. Very disappointed.