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Oricom Secure870 Touchscreen Questions & Answers
65 questions from our users
Chloe I.asked
Hi, we recently purchased the second camera to our oricom 870 monitor can you hear sound from both rooms at the same time? As that was our intention as we now have two young children under three in separate rooms and need to hear both of a night for us to wake to them.
4 answers
Technical SupportOricom
Hi Chloe, thanks for the message. No, sound is received from one camera at a time, and you can cycle between cameras so that sound is received to the parent unit for a short time, one camera at a time. If both audio feeds came through simultaneously, it would be difficult to decipher where the audio was from. All the best, Oricom Baby Care.
It wouldn’t be difficult to decipher as there is the green sound bar that lights up on the side of each screen of which ever room the noise is coming from. Really disappointed with this purchase now as it now as no use for my family. It should be clearly advertised that sound doesn’t come from both cameras to the parent unit at the same time as this would be one of the main reasons consumers purchase the second camera because seeing your child doesn’t help if you can’t hear them to wake up to them during the night.
Tech support, can you advise how to change setting to cycle between the two as you mention?
Zane L.asked
Is it possible to silence the not linking beeping. It drives me crazy
1 answer
Technical SupportOricom
Hi Zane, thanks for the message. Please give us a call to discuss on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom.
Zaya R.asked
Got a second Camera and I have taken it back 3 times, the night vision is terrible nothing like the other Camera we have. We can hardly see our baby. Why is the picture so bad?
3 answers
Technical SupportOricom
Hi Zaya, thanks for the message. We are sorry to hear of the issue experienced and assure you that this is out of the ordinary. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
I find myself goggling the same issue, night vision is next to useless, can hardly make out our baby, stark difference in image quality compared to our 1st camera.
We have now taken it back 5 times and still have the same issues and now the new once hums..it's becoming a real joke.. I called oricom and they were rude on the phone and pretty much told me to keep taking it back until I get a good camera.. Seriously that's the answer they gave me.. If I didn't have the 1st camera I wouldn't buy Oricom again.
Lee Jemstarasked
I have 2 cameras attached to my parent monitor. Is there a way that we can hear both monitors rather than only being able to hear the one that has been selected?
1 answer
Technical SupportOricom
Hi Lee, thanks for the message. The audio is available only on the selected to camera to ensure you know where the audio is coming from, otherwise there would be a cross over of audio feeds that would not be easily differentiated. If you would like to discuss with a team member, please give us a call on 02 4574 8888 Mon-Fri 8am-6pm AEST. All the best, Oricom Baby Care.
Amber H.asked
I've purchased a Secure870 Video and movement bundle and I've been using it for a few days after initially charging for 24 hrs but the battery is never full always says it's charging and as soon as I pick it up from the base unit it turns off. What do you suggest I do to test if mine is faulty?
1 answer
Technical SupportOricom
Hi Amber, thanks for the message. We are sorry to hear of your experience and would love to assist you in this. Please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.
Kateasked
Over the last couple of days the picture on our monitor screen is becoming increasingly blurry like the camera has lost focus. Is this a camera fault or is there a way to clean the lense or refocus the camera?
2 answers
You can try and reset the camera/monitor but resetting them just D-Link them then relink again. Otherwise if it's still in warranty give them a call. Hopefully you get a better result then I did.
Technical SupportOricom
Hi Kate, thanks for the message. For this one, we would suggest that you give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to troubleshoot and assist. All the best, Oricom Baby Care.
KayMayasked
We just purchased one of these monitors and I feel like the sound is really bad. I can barely hear my toddler when she starts talking in the morning to let us know she’s awake and even when she was crying out in the middle of the night I only just heard it. Is this normal? I’m worried when our tiny new baby comes along we won’t be able to hear her at all. Thanks
2 answers
Hi there. We had this issue with the one we purchased so i called the support line and they sent us a new screen. The new one worked well until recently when our little one dropped it and for some reason it’s the sound (volume) that is affected so now it’s very quiet.
Technical SupportOricom
Hi there, thanks for the message. We are sorry to hear of your experience and would recommend that you give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.
Tanya H.asked
Hi, I have had my oricom sc870 for several months now with no issues until I paired a second camera. Now my original camera is constantly dropping out of range which when you just get to bed to sleep after being awake with a newborn and the alarm beeps its causing me some significant stress!!
2 answers
Technical SupportOricom
Hi Tanya, thanks for the message. We are sorry to hear of your experience and for this one, we would recommend that you give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
This has been happening to me too!! Even after them sending me a replacement camera. Did you get it fixed?
Sarahasked
Hi, I have been using my oricome 870 for the 6 months since my baby has been born and the parent piece constantly loses charge. I keep the charge base in our room where it sits over night and when the baby is awake but if he's asleep during the day I like to have if close but I doesn't even last two hours! I just feel for 6 months use this is not good enough especially since it's been happening from about 3 months of age. Can you please advise on why this is happening?
1 answer
Technical SupportOricom
Hi Sarah, thanks for the message. We would love to look into this for you, so please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
Stephanieasked
Hi there, Ive recently bought the additional camera to monitor a second child. However, we can only hear one room at once. I would assume there is a way to hear both, otherwise whats the point of having a second camera if you cant hear and wouldnt get woken up from the second room noise? how do you set it up to hear both rooms at once?
1 answer
Technical SupportOricom
Hi Stephanie, thanks for the message. Having both audio come through the parent unit at once would make the sound indistinguishable from one another. We would love to discuss your options in how to set the unit up for optimal use with multi cameras, so please give us a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
Reneeasked
Hi I have just begun to install my oricom secure 870 and the user guide says to initially charge it for 5hours but the tab on the parent unit says to remove the tab and charge batteries for 24 hours before use. I am not sure which instructions to follow. Thank you for your assistance. Renee
1 answer
Technical SupportOricom
Hi Renee, thanks for the message. We are sorry to hear of your experience and would love to discuss with you. Please give our locally based Oricom Support a call on 1300 889 785 Mon - Fri 8am - 6pm AEST as the team will be able to assist. All the best, Oricom Baby Care.
Nellieasked
Two of my Cameras are showing as fisheye/circular, and one is showing normally. How can I fix this?
2 answers
Technical SupportOricom
Hi Nellie, thanks for the message. We are not sure what is happening there and would appreciate the opportunity to discuss with you to have the unit working for you as designed. Please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.
This is also happening to me for 2 of my cameras but only in night mode. The screen is blackened around the outsides and the image is not as clear. Was there a solution for this?
Nardin C.asked
Hi I have recently paired my second camera and was wondering if there is away we can just see 2 cameras instead of 2 cameras and 2 blank screens?
2 answers
I don’t think there is but I’d love to know too as I find this quite an annoying feature.
Technical SupportOricom
Hi Nardin, thanks for the message. Unfortunately not, the parent unit allows for the display of up to 4 cameras, and there is no way to switch to a display with only the two connected. They can still be veiwed as part of the 4 on the split screen mode though. All the best, Oricom Baby Care.
Louipasked
My oricom has been working perfectly but now the screen is too dark to see much- like there isnt enough light for the camera to work. Any ideas?
1 answer
Technical SupportOricom
Hi there, thanks for the message. We are sorry to hear of the issue experienced and we would love to discuss this with you. Could you please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
Rayasked
Hi have a oricom 860, temperature is constantly above 20°, when temperature in room is 17° using a secondary thermometer, oricom will read 20+, calibration of unit only let's me get temp to 20° and secondary thermometer will read significantly less, tried factory reset and nothing still reads 20°
1 answer
Technical SupportOricom
Hi Ray, thanks for the message. We would like to discuss this one with you, so please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.
Ammy Casked
Hi we’ve had our 870 for 2.5 years and recently paired another 870 to the parent unit and have both cameras sounds on the loop button so we can hear both rooms. After a few weeks of this we’re now experiencing random high pitch clicking noises coming from the parent unit. Has anyone experienced this and know of a fix? The noise is not a beep so not a warning.
1 answer
Technical SupportOricom
Hi Ammy, thanks for the message. Could you please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to work with you to determine if there is a fault, and will assist in troubleshooting the issue with you. All the best, Oricom Baby Care.
Brendon G.asked
I have purchased a oricom secure 870 baby monitor and the distance available is not great, It doesn’t reach my kitchen/ living area. Is there any way of extending the connection distance?
1 answer
Technical SupportOricom
Hi there, thanks for the message. It sounds like an environmental factor is playing a role in the reduction in range, and so for this one we would recommend that you give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to troubleshoot the issue with you and assist. All the best, Oricom Baby Care.
Philip P.asked
Hi there. Our parent unit very frequently seems to drop out of range, and is ‘Unable to connect’. Sometimes this last only a second or two, and sometimes much longer. The frustrating thing is that when this happens, the screen turns on and then doesn’t automatically turn off again. Other times, the screen turns on for no apparent reason at all, but then never goes dark again! This kind of sucks at 3am when you don’t want a bright light in your room but also don’t want to have to keep pressing buttons to turn the screen off. So my question: is there a setting that will get the screen to automatically turn off again after a few seconds (our previous Oricom did, so we’re surprised the newer better model doesn’t)? If so, how do we go about activating that setting? Will certainly help us sleep better at night! Thanks :)
1 answer
Technical SupportOricom
Hi Philip, thanks for the message. The VOX function does not work in the same way as other models, rather you have a Cry Alerts function on the Secure870. We would like to discuss this with you to have the unit working for you as designed, so please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
Rebecca R.asked
I have the oricom secure 870 and it doesnt play any music or white noise at all... any idea why??
2 answers
Tech SupportOricom
Hi Rebecca, sorry to hear your SC870 is not playing music. We suggest you contact our support team tomorrow and they will be able to identify the problem for you. Note: It is a public holiday in Sydney today please call 1300 889 785 (8am - 6pm EST). All the best, Oricom Baby Care.
What was the outcome of this? Mine has stopped playing any music
Mitchell L.asked
Are 860 model cameras compatible with 870 Model monitors?
1 answer
Technical SupportOricom
Hi Mitchell, thanks for the message. Yes, the SC860 camera units are compatible with the Secure870 unit. All the best, Oricom Baby Care.
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