We use a Vtech baby monitor in our granddaughters room and we have used it for about a year or so. The other day the parent unit stopped connecting to the main unit. I called their service number and the level of service was nothing but amazing. The lady whom I spoke to understood the problem with the unit and gave me a postage paid RMA number to send it to Vtech for repair. As promised three days later the units have arrived and the work order says the units were replaced.
How great is to deal with a manufacturer like this. They have won a customer for life.
SM
South Australia

I am not happy with the monitors video screen. It has completely stopped working and still I have no conclusion to the whatever the matter is. Everything else works fine other the screen which is completely black and sometimes flashes white. Before the screen stopped working i was happy as Larry.

Picture quality very good (compared to other cheaper ones we've had), the zoom function is excellent (actual zoom, not just enlargement of pixels) and reception great all around our house. Wanted to note that we contacted VTech to confirm that the BM3210 and BM3110 additional cameras would pair with the BM3000 remote unit, and they got back to us within a day with a confirmation. Upon testing, the additional camera does pair. Saved us buying a complete new monitor set.

I agree with the frustration of another reviewer... No sound when 2 cameras are on. You can only listen out for 1 camera at a time which makes it useless for nighttime when you have a baby and a toddler that might need you. We now need to purchase a second monitor so we can hear both kids. Not a good option for anyone needing more than 1 functioning camera/monitor at a given time.

Overall the baby monitor was working OK. Its quite basic and never had any problems until 6 months the camera unit stopped working.

Tried to get a replacement unit from Toys R Us, but they refused and kept asking me to call Vtech. After escalating the issue with Toys R Us, I managed to get them to replaced the power adapter that goes to the Baby camera. Still a hassle to try to get things fixed with Toys R Us.

Yes, this monitor, besides it's affordable, it is also dependable, we can freely do our house chores, or whatever is there to do. Just hang it on the waist and WALAH! It is so easy to use and it doesn't run out of battery power, well........ because it is rechargeable, it is always charged. Nothing to worry about buying or running out of battery power.

I think this is a great monitor & could be even greater if the power leads wouldn't always snap. Both the image & sound quality are excellent. I found it easy to set up. I would love to say that it is reliable however I've had to replace the leads twice now. Vtech were helpful in that they replaced my monitor & cord with a new one. The cord has since broken again so I've had to purchase a universal power cord from another source. If it weren't for the cords I would rate it 5 stars

Bought this when bubs started rolling and I wanted to know if he was stuck or just still self settling before I went in to his room. I read a few bad reviews before purchasing but the fact you could get a second camera topped me over and purchased this for around $140 at Harvey Norman. Easy to set up just had to stuff around a bit for the camera view from the ceiling. I wouldn't say the mic is perfect but we are happy and would reccomend. Especially for the price. If anyone knows if you can pair a 3100 camera with a 3000 unit please let me know. Or do I have to buy another 3000? (Only cause the 3100 is on special at the moment)

Was happy with the product initially.its lasted less than 12 months. The adapter broke at both ends. The parent unit won't remain connected to the baby unit despite having done initially. Now it cuts in and out as it tries to connect. Bought the BM2500 model. Got less than I paid for. Range is even less in my house, image is barely visible in night mode. Sound cuts in and out, temperature reads 3 degrees less than the unit old unit next to it.

So happy with this as my 2nd monitor purchase!! Initially
I bought an angelcare one for my first baby and after all that money it hasn't even made it to two years!
Vtech is so easy to use and video is very clear. Music is fab as puts baby to sleep every time too. their customer service is great too and will honour their warranty. Highly recommend and under $100 is a great price.

Purchased this baby monitor after reading positive reviews and haven't been disappointed.
Have been using for about 7 months now on a daily basis. Gives me peace of mind when bub is sleeping. Like being able to adjust the sound volume, using the zoom button and having the option to talk over.
Customer service is also excellent. About a month ago the power adaptor cable of the parent unit (monitor) had the wires exposed (near the plug into the parent unit) from the plastic and eventually became detached.
I emailed Vtech at night and the next morning got an email advising they would send a replacement cable straight away. Happily continuing to use every day.

I bought this unit as it came with 2 cameras and I planned to use one in my toddler's room and one in my baby's room. However, even though the parent unit can show me a picture of what both children are doing, I can only get sound from one camera. This is so disappointing as it means I can't use it over night to listen out for both children!! Completely useless!