Oscar Neo DA-1000 Questions & Answers (page 2 of 2)

Hello I went on live chat & was speaking to ?. I was on the Vitality for life Pty Ltd site & he said sorry it compatible for the 1000?

Hi, so sorry I cannot direct you with this issue. If it were I, I would contact the manufacturer. Doesn't sound good.

Thanks for the video i really appreciated it. unfortunately i can't find any videos showing how to make baby food (which is one of oscar's possibility)

The mincer /processer attachment the other attachment is for juicing soft fruits & vegetables. I hadn't realised the processer attachment was also called the mincer which had confused me, don't give up once you get used to it like me I just love it

I had the same problem (locking clip sticking). Although it has never collected grime in or around the locking clip, I repeatedly dis-assembled and perfect cleaned the locking clip and grey fitting that it turns around, ..... but the locking clip would still not turn easily around the inner grey fitting (which attaches to the unit by 4 screws). My final solution today is a thin smear of olive oil on the narrow inner surfaces of the black locking clip where it directly contacts with and turns around the grey fitting. ..... Now it turns perfectly, and I have my reliable Oscar Neo DA1000 back! Vitality 4 Life - hope you can use this solution in future.

I followed the instructions when the locking clip was difficult to turn (about 2 years after we bought and use it 4-5 times per week) and it works perfectly now. Thank you.

Charlotte

Hi Emma, if it was me I'd be giving them the receipt just in case, but it's up to the buyer to enquire about the warranty with the manufacturer and whether they need the receipt as proof of purchase. Hope this helps, Amanda.

Hi Susie, I don't unscrew the big black ring around where the auger goes into. You may just need to rotate the auger in your hand until it slots into the hole, and then rotate it upright and then screw the big black ring to tighten. Hopefully this makes sense. Maybe look up a youtube video on how people assemble this.

Hi Jean,

The strainer is stainless steel, so usually it shouldn't rust unless a fair amount of acidic deposits were left on it for a long while, and it wasn't thoroughly cleaned, or excessive force has cracked a tiny area of the mesh. Once the protective barrier of the stainless steel coating is breached, it will continue to oxidize after each use. You really need to put this question to the manufacturers, but if you are sure it is rust and not deposits which can be scrubbed off, then I would get another strainer.

About the gear being warm, what part of the gear are you talking about? It would most likely be the square shaft that goes into the motor right? It is perfectly normal for this to get warm. Work is being done by the motor - this generates heat. This heat will pass onto any metal object in direct contact with the motor. The rest of the auger which is within the juicing area is heavily coated in plastic and is a much larger surface area so shouldn't be warm. A small amount of the heat from the stainless shaft will naturally pass onto the auger, but since plastic is a bad conductor of heat, this won't be that significant. (I can't ever remember the auger getting warm). If there is that little bit passing on, the amount will be proportional to the time you keep the motor running. The term cold press comes the fact that it's more of a pressing action at low speed, which generates next to zero significant heat within the object being crushed. i.e. There aren't high speeds churning the pulp and juice around causing it to warm up by the friction caused between the pulp and the sides of the strainer and churning blades.

About the apple juice turning brown, this is a natural phenomenon with apples. If you cut an apple and leave it exposed it will turn brown. When an apple is cut (or bruised), oxygen is introduced into the injured plant tissue. When oxygen is present in cells, polyphenol oxidase (PPO) enzymes in the chloroplasts rapidly oxidize phenolic compounds naturally present in the apple tissues to o-quinones, colorless precursors to brown-colored secondary products. I have heard that if you put a little lemon juice in with it, this reduces the browning. Here are some more tips.. http://www.wikihow.com/Keep-a-Cut-Apple-from-Turning-Brown.

I can't answer your question about the mincing strainer because I haven't used it or plan to use it. Give it a try, see what happens when you juice with it, and let us know. Thanks

Hey French Team, nice of you to have answered in French. But he posed the question in English, and it would benefit a lot of us if you also answered it in English. Sorry for the trouble, but we would appreciate if you could take it. Thanks.

I love the Oscar Neo..go for it!! Just don't buy it from Vitality for Life.
David Jones will have a much better returns policy and service should you need. Really for me I love the quality of juice this delivers and is super easy to clean. This is my 3rd cold press juicer and by far the best... Enjoy!!

Hey it's great albeit expensive juicer buy if you try nut butters then a small piece of overlooked pip or shell will smash the screen. I can only assume that's why ours broke tho we did not find the pip. V4L just want $55 for a new piece of plastic. The price for the part is outrageous and their attitude is worse. When I was in business if such an issue arose I would have either worn a warranty claim (assuming a good profit on the machine) or let the customer have the part at my cost. Maybe V4L will hurt enough on here to learn what it means to care.

Give the guys at Vitality4life a call. They have spares

Yeh but they are a tough crew to deal with. It's a manufacturing fault really but as Vitality4life are the sole importers you won't get much consideration from them.
A GOOGLE search should provide a number of alternative scources. Check them all then make your choice.

I returned mine for the same reason. Couldn't handle soft or pulpy fruits like pineapple, citrus and even tomatoes.

Unfortunately there is nothing in the manual/recipe book regarding the adjustable pressure cap. In fact one criticism of the appliance is that important information like the pressure cap is missing from the brochures. I have only used the Neo for juicing, and adjusting the cap for the amount of fibre extracted from the produce was achieved by trial and error. I normally leave it on around 3 for juicing, and could not advise you on the settings for pasta, etc. Perhaps the manufacturer could advise the recommended settings. Perhaps other users could also provide advice.

Thank you so much for your reply. I have been just keeping the setting on 5, but will try out your recommendations. However just when would you need to set it on 5?

It certainly does. Just soak soybeans, rice, or nuts for a minimum of 8 hours. Rinse and drain. Then use the mincing screen and feed the mixture inthe the chute with a small amount of water.You can reduce the sediment by placing a sieve over the collection bowl or strain through a muslin cloth.By using soybeans you can make tofu by adding a curdling agent. I notice that there the Vitamix blender zaps unpeeled fruit, nuts, etc. with a smoothie llike consistency, but I find that the Oscar Neo does a better job with little sediment. Hope this answers your question. Cheers,

The user manual comes with some recipes for juices, wheat grass, raw soup, nut butters, pasta, sweets and tips for making bean, rice and nut milksand pasta . Its not a large recipe section - just 20 pages but it is enough to get you started.

There are no recipes in the Instruction manual I received with my Oscar DA-1000, could you make them available for me to print out?

Boost uses vitamix blenders as far as I know. I own a Thermomix and its recipe book includes recipes for 'Boost style' juices. The Oscar machines do have an additional attachment for grinding ice (and others for mincing meat/slicing veggies too). The Healthstart Compact Premier juicer is significantly cheaper and comes with mincing attachment included (not sure whether it can grind ice, though).

VitaEasy Blender is perfect for all of this and only costs $549.00. With a 3 Horsepower motor, you cant go wrong. You can find it on Ebay, I got one 2 months ago and I use it for everything.