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AntonSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
The way it should be done - a great example
Testimonial moving Jakarta to Brisbane with Asian Tigers
After selecting out of a few moving companies we chose Asian Tigers as they
seem to have had good reviews. Price wise was very close.
The time after confirmation was done in a proper and good way.
All was made clear on documents and the process.
At the time of packing 4 people came to do the packing in a very professional and clear way. In half a day the 5 m3 was done.
The coordinator was a very experienced person as were the packers....Read more
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- QLD, Brisbane
- Verified customer
Excellent service
Moved from a 4 bed house in Cleveland, Queensland to Europe (Netherlands). Everything was very well organized. Two pleasant guys came to pack everything; they did a great job. All my belongings were well protected and treated with respect. On the other end everything came out of the container intact. This is the 4th time I have moved from Australia to Europe or the other way, and this was the first time there were no issues with breakage, lost items or trouble with customs. No problems at all, and all that for a competitive price. Totally happy.
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Liz
- 2 reviews
- QLD, Brisbane
- Verified customer
Very professional
International move between the Gold Coast and Scotland was handled very professionally by all members of the team. Would have no hesitation in recommending or using this company’s services again.
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- QLD, Brisbane
- Verified customer
Excellent Service
OSS has provided me an excellent service with my effects that was shipped from NZ to Brisbane. All the information was correct and the time frame given was accurate.
The team that delivered my effects was very efficient and helpful.
Thank you
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- QLD, Brisbane
- Verified customer
A+ Service from beginning to end
I would have no hesitation in recommending OSS for any international move. From the initial survey if what needed to be uplifted with Craig, to the communication with Amy, the actual uplift with Sam and Fii. The service was impeccable.
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KennySouth East Queensland, QLD
- 3 reviews
- 1 like
- QLD, Brisbane
- Verified customer
Top class professionalism with clear communication
OSS was the agent in Brisbane handling our shipment from NZ. From first contact with Kim through to delivery we had clear communication all the way with efficiency and professionalism from everyone. Kim was always prompt in returning emails or phone calls.
Although the shipment was held up with customs for 2 weeks before being examined we were always being informed of its progress. Very happy with the delivery guys they did a top job. All goods were in tact and accounted for, [searched boxes were repacked correctly by customs].
Great job happy to recommend to others.
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Teresa GSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
Excellent communication and service.
I had originally planned to move overseas but had a last minute change of plans. OSS were able to accommodate the re-directing of my belongings as requested and were very pleasant to deal with all the way. My goods were delivered on the designated day and at the expected time. There were no breakages or damaged goods and it was such a relief to have everything unpacked by OSS staff.
I would happily recommend this company for your next move.
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- QLD, Brisbane
- Verified customer
Thorough, professional, helpful throughout the process
We recently finished a major move from the Gold Coast of Australia to Florida in the US using OSS. We had a big house with lots of additional items in storage. We required a 40 foot high top container. This was our 6th international move. We had used OSS successfully before, so we decided to go with them again.
This turned out to be a GREAT move! Of our 6 international moves, this one was the smoothest. The estimator's initial estimate and quote was spot on. Despite some skepticism by others, everything fit into the container he specified. The...Read more
shipping date was also spot on, estimated over two months in advance. The port arrival was delayed by a just a few days due to a problem at one of the ports, but was quickly remedied as the container was delivered to our new home about when we had expected it. The packers were very thorough and professional. They advised us not to include certain items in the container as this would risk US customs opening and inspecting it in detail due to recent changes. Their advice was excellent, as customs did not even open the container, helping it to arrive on time. The packers were also very careful, and there was minimal damage of any items despite the large number of items (about 500 packages). The people at the OSS front office were very responsive and supportive throughout the entire process, always returning phone calls and emails promptly with helpful and supportive messages. They were also friendly and personal, which made a big difference! As previously noted, overall this was our best move ever! We would wholeheartedly recommend using OSS for your next move.Similar opinion? Write a review on ieatwords.com.au!
Ann GerrySouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
No Stress
Used OSS Movers for our move from NZ to Brisbane which was the best thing we did. Absolutely no problems, totally stress free.
Great communication throughout the move, kept us up to date through all steps.
Delivery guys were friendly, fast and great at what they did.
We would recommend this company to anyone who needs items shipped.
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Ron MasonSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
No Stress Move
Big thanks to Felicity and girls who helped us with arrival of furniture and car from NZ. Helped with organising our car for compliance certification etc, thank you.
The boys were were great with unloading, placement and unpacking.
Know who We’ll be looking for if and when we head home again, Thanks Guys and Girls.
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Yazeed KaradshehSouth East Queensland, QLD
- 2 reviews
- QLD, Brisbane
- Verified customer
Professional and Supportive
We have recently moved to Australia from Saudi Arabia after spending sometime there for work purposes. We had to move our 3 bedroom house in full and OSS just did a super excellent job by ensuring the items arrive to their final destination in a perfect condition and as smooth as anybody can possibly imagine. The team who unloaded the shipment were extremely careful, polite and hard working.
I highly recommend OSS to anybody plans a move to Australia from overseas.
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Rita KiehneWerne
- QLD, Brisbane
- Verified customer
Perfect move of furniture and personal stuff from Australia to Germany
Last Friday all my stuff, furniture, china, glasses etc. arrived here in Werne, Germany and over the weekend I unpacked. OSS World Wide Movers thank you so much. Everything was in mint condition despite of the very long journey. Nothing damaged. Nothing lost. I am very pleased in using your company and in future would recommend you people any time.
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MarisaBrisbane
- 3 reviews
- 1 like
- QLD, Brisbane
- Verified customer
Professional service, makes moving much less stressful.
I recently used OSS Worldwide movers to move all my furniture from 2 bedroom apartment from Brisbane, Australia to Vancouver, Canada.
The process was very smooth and surprisingly quick. All of my furniture was packed really thoroughly and is in the same condition as it left.
I’m really happy with the service, the paperwork I needed to complete was made really clear from the get-go which limited the stress around customs. The packing was great, the delivery guys efficient and friendly, and the entire team from start to end was really communicative.
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AmirBrisbane
- QLD, Brisbane
- Verified customer
Very professional, friendly and pain free service
We had a 40ft container coming from overseas. Had a chat with Chris, the director, late Friday afternoon and an email arrived shortly after our conversation contained all we needed to do. we followed the instructions and everything else was done by their team - Very professional, friendly and pain free service- Highly recommended.
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- QLD, Brisbane
- Verified customer
OSS World Wide Movers are Awesome!
My wife and I couldn't be happier with the recent shipping of our goods. We have used other 'big name' companies in the past, and have been sadly disappointed. However, from the very start OSS have been excellent, corresponding regularly to keep us up to date, and their service has always been friendly, professional and of the highest level. If I ever had an email query, it was answered the same day or first thing the day after.
When I called by phone, the service was first class. And despite all this, their price was much less than other 'br...Read more
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- QLD, Brisbane
- Verified customer
Quality Service from OSS
Our move from our apartment in Auckland to Mackay was seamless and stressfree - largely due to the excellent service we received from OSS Brisbane. Their initial quotation was highly competitive and everyone we dealt with was friendly and professional. Our goods arrived in perfect condition within the time frame we had been given. They kept us informed every step of the way and we would confidently recommend them for an international move. Thank you OSS Brisbane!
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- QLD, Brisbane
- Verified customer
Excellent service from all at OSS
Personal belongings are being moved to the UK. Everyone we had dealings with at OSS Brisbane had a friendly and professional manner which made the whole process a lot easier than initially expected. They are a pleasure to deal with and we would certainly recommend this company.
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- QLD, Brisbane
- Verified customer
Great service
I needed to move a one bedroom house lot of furniture from Brisbane to Auckland. From the get go OSS were very helpful, very knowledgeable and pleasnt to work with. I would definitely recommend them.
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JaneBrisbane
- QLD, Brisbane
- Verified customer
Poor service
OSS were very professional and helpful to begin with until we paid for our move. We then flew overseas and expected our belongings to arrive within 3 weeks as we had been told. Unfortunately they have remained in the Brisbane yard due to ‘unforeseen circumstances’ for 3 weeks already and counting. They have not yet left Australia. We only found out about the delay when we contacted them asking for the overseas contact details to arrange pick up. We received no contact from OSS informing us of the delay or advising us of the new ETA. Very unprofessional service once they have received payment. Very poor response to enquires and complaint.
6 comments
Unfortunately the outcome would not have been the same had you communicated the change of shipment time to me. I would have been able to make an informed decision to cancel our shipment as the new sch... Read more
edule no longer suited us for pick up at the other end. The new frame will actually be well over 6 weeks taking into account delivery door to door as we had booked, and public holidays.Chris F.OSS World Wide Movers
Dear Jane,
We understand how frustrating it is to have made plans and for these not to have eventuated. We can see that notification of the delay was communicated within 24 hours of receipt. ... Read more
All of the communication that we have on file prior to the notification of the delay was with Matt and was regular. Matt received the quotation, brought the vehicles and effects into our depot, and called our office seeking shipping details. There is no record of communicating with a Jane so perhaps some of the information was lost in translation. Cancelling the shipment prior to export was never discussed. Once the shipment has been surrendered to the shipping line, cancellation, whilst possible, would incur significant costs for the non-export. Again we apologise for the delay and any misunderstanding in terms of the timeframe. Ultimately we are trying to give as accurate information as possible whilst advising that there are many factors at play. Estimated timeframes are estimated based on events proceeding as scheduled and in some cases these schedules can and will change. We hope the clearance and receipt of your vehicles and effects proceeds smoothly. We know our partners will handle your vehicle and effects professionally and with care. Regards OSS World Wide MoversSimilar opinion? Write a review on ieatwords.com.au!
- QLD, Brisbane
- Verified customer
Seamless move from Australia to Malaysia
Our move from Brisbane Australia to KL Malaysia was absolutely seamless. OSS were extremely professional and helpful throughout the entire process. Every single person we dealt with at OSS throughout the process was helpful, friendly, pleasant and professional. I actually had a lot of fun with the gentlemen who packed our boxes up for us. Everything arrived in perfect condition and on time. Thank you for making our move a very pleasant experience.
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Chris F.OSS World Wide Movers
Dear Jane,
We have reviewed your file and can make the following observations.... Read more
We arranged your shipment which consisted of 2 vehicles and a small amount of personal effects that were packed by you and delivered into our depot at the Port of Brisbane. The shipment was being sent in a sole use 40ft container. The effects including tool boxes were delivered in by you to us on the 17/09/18 with your vehicles delivered in by you on the 20/09/18 and the 21/09/18. The consignment was initially booked to depart on a vessel departing the 05/10/18 with a cut off at the wharf on the 03/10/18. The time between the receipt of your vehicles and effects at our warehouse and the delivery of the loaded container to the wharf is normal and allows appropriate time for the effects to be loaded with a bulkhead (wall) constructed to separate the effects from the vehicles which are individually lashed and restrained. Once loaded, the container is sealed, weighed, and appropriate export documents are produced. Had everything gone as we had scheduled, the shipment would have departed on the 05/10/18 and arrived in Auckland on the 11/10/18. Unfortunately and without notice the shipment was not accepted by the shipping line for the vessel departing on the 05/10/18. This is as frustrating for us as it is for you as we understand that most people will want to be without their effects for the shortest period of time. Delays and omissions can occur from time to time as shipping lines omit port calls to try to catch up on schedules usually as a result of delays at earlier ports of call. When this occurs, much like when an airline flight is delayed or cancelled, the shipping line simply rebooks the consignment on the next departing service which in this case was on the 15/10/18 and is due to arrive in New Zealand on the 21/10/18. This gap is larger than normal (usually a week) but is simply an anomaly of their sailing schedule. I can see you have questioned with our office if the shipment can be sent with another carrier. Unfortunately that is not possible as the container was loaded in anticipation of the earlier departure date and the container is leased from the shipping line with which the original booking and must be shipped with them. We do try to balance people’s expectations in terms of the timeframe it takes to ship and clear people’s effects. However in the movement of freight internationally there can be a number of circumstances where schedules change with little or no notification from the shipping line. In our quotation to you we state the following: The standard transit time for a sole use container service to New Zealand is approximately 3 to 5 weeks door to door. Please note estimates are given without guarantee and subject to change without prior notice by the shipping line. Once you have firm service dates we will be happy to present you with sailing schedules for your selection. Even allowing for the missed departure, on the basis that the container arrives as now rescheduled, the transit time to port will be 4 week from the receipt of your second vehicle. We can see that the notification of the delay came on a short week, when things can get a little busy, and on reflection we think we might have been able to communicate the delay to you sooner but the outcome would have been the same. We do apologise and empathise with your position but with the shipment of effects internationally there are number of factors outside of our control that can influence the final transit time. Your vehicles and effects have been received, loaded, restrained, shipped professionally and will be cleared in the same manner. We have been in contact with our partners in New Zealand in relation the clearance of your effects and vehicles and we have requested that they make the clearance of your effects a priority. We understand that there are some quarantine delays at present in New Zealand but have forwarded shipping line documentation in advance to speed the process. We regret that a delay occurred with your shipment but we feel your effects and vehicles have been handled professionally and we hope that you will be reunited with them shortly. Regards OSS World Wide Movers