OSS World Wide Movers Questions & Answers

Hi Robert,

Your effects are being shipped to the UK via a shared container service and are scheduled to arrive on the 12/02/20. They will be delivered to you shortly after clearing UK Customs.

Regards

OSS World Wide Movers

Hi Veronica,

Yes we work with a number of companies in Argentina. You could try Lift-Van International, Mercovan Argentina, Transpack, or Universal Cargo. They would all be able to help and would be able to consign your effects to our care.

Regards

OSS World Wide Movers

Hi Chris,

Moves out of Adelaide would be managed by our Melbourne office they can be contacted on 03 9799 5800.

Regards

Hi Angie,

Yes we certainly do. If you call our Melbourne office on 03 9799 5800 they will be happy to assist.

Regards

Hi Fiona,

Lovely to here from you and we can manage the entire process for you. If you contact [email protected] she will be happy to assist.

Regards

Hi Brian<

Your email address has been removed so please call our office 02 8825 9300 to discuss.

Regards

Hi Tony,

Yes we can certainly help with your move. Our Sydney office number is 02 8825 9300.

Regards

OSS World Wide Movers

Hi Kev,

Thank you for your question, we are a specialist international company meaning we a specialise in moving people either to Australia from overseas or from Australia to overseas. If you are moving into Melbourne or from Melbourne to another country we would be happy to assist, please feel free to contact our Melbourne sales team [email protected]

We do offer local and interstate removals although generally only to our corporate/company paid clients as we only internationally wrap and pack (as if your effects were going overseas) and this is generally more expensive than normal local moving services.

If we aren't able to assist you with this move we wish you all the best in finding the right moving company

Regards,
OSS World Wide Movers

Hi Raj,

Yes we can certainly help with your relocation to Auckland.

Our Brisbane Branch address is W3, 8 Osprey Drive, Port of Brisbane, QLD, 4178.

Our office hours are 7.30am - 5.00pm and we can be reached on 07 3348 2500.

Regards

OSS World Wide Movers

Yes all staff members are put through rigorous training programmes both internally and externally. This includes but is not limited to Customs & Quarantine Training courses, AFRA & FIDI packing, wrapping, and safe handling courses, FIDI Academy Courses, as well as training by accredited Australia providers specific to the roles our staff are performing. More details are available on our website including short videos of our packing crews in action.

Hi Angela,

We have offices in Sydney, Brisbane, and Melbourne, but can assist with other locations as well. If you call us on 1300 796 366 and we would be happy to discuss your relocation requirements and your best options.

Regards

Hi Shahab,

Thank you for the enquiry and our Sydney team we will be in touch. We have recently done a number of shipments to Iran.

Regards

Hi Ros,

Please contact [email protected] and we will be delighted to assist.

Regards

Chris

Hi Terence,

If you are exporting commercial food products you will need the help of a general freight forwarder. A company like Mainfreight would be able to help. OSS World Wide Movers is a personal and household effects shipper. Meaning we can ship anything that is your personal property, such as furniture, cars, motorbikes, trailers, and boats but not items for commercial use.

Regards

Hi Pankaj

Thank you for your comment.

Your goods were surveyed initially in Dec 2013. A total of 48 items were listed with an estimated volume of 17 cubic metres. A quote was provided to you as well as a full inventory of 48 items to be shipped. Later in Dec photos of all items to be shipped were sent by you with the comment "the only photos I am missing is of one bed and computer table L shaped which you saw in the garage" The photos of items matched inventory of the items with the exception of 10 paintings, 1 arm chair, one bean bag and one sideboard.

In April 2015 we visited your residence a 2nd time to confirm the volume was as originally sighted.

We are not sure what transpired in the interim but the volume had increased considerably such that our consultant was unable to negotiate his way into the double garage and was only able to only measure the length, height, and width of the space occupied by the goods (40cbm). This is not a perfect measure and there may be gaps in the space measured but we did not want a misunderstanding of the cost of relocating this volume of effects if that volume of space was in fact fully occupied.

We will contact you directly to discuss your options further.

Regards

OSS WORLD WIDE MOVERS

Hi Pankaj
To avoid confusion we attach a copy of the inventory of the effects surveyed to every quote. The inventory detailing the items surveyed from the garage was provided to you to confirm that this was an accurate assessment of the goods to be shipped. If all your items are stacked in one place we are only able to list your effects based on your advice as to what will be shipped. We did seek your feedback in relation to the original inventory of 48 items/17cbm and you appeared to confirm that the list was correct.
At the second survey it appeared that there were more items to those listed 12 months prior. Rather than list an even larger pile of goods, we simply measured the space that those goods occupied your garage. You could also do the same, by measuring the length, width, and height of the space that the effects occupy in metres, and multiplying these figures together. It may be that these goods are stacked in such a way that there are gaps or holes that would equate to a lesser volume but we would not able to confirm this until packaging actually occurs.
Given your concerns, we are being conservative to avoid any potential shocks later on.
A new quote is being forwarded to you again now.

Hi Kerri,

The gist of what Stacey is saying is correct. The cancelation of an export consignment following collection and export preparation means that some costs can not be recovered and some additional costs are incurred.

GST which is not payable on export consignments in most instances becomes applicable on your entire move. The consignment also must also be unloaded from the export container, transferred to a delivery vehicle and ultimately delivered to you and unpacked.

We are able to seek a partial refund from the shipping lines but the shipping lines apply charges for the use and return of their equipment in the event of non export. In your case these charges are significant as the goods were loaded direct into a shipping container and stored for a number of weeks.

Please call our office and we can discuss in more detail.

Regards

OSS World Wide Movers

Hi Chris
The delivery time following clearances in Sydney to Melbourne will depend on the size of the shipment.
Small consignments (boxes) can be dispatched via courier and arrive within a matter of days. Large consignments which fill a either a 20ft or 40ft container can also be moved quickly as transport can be booked immediately as they fill the entire unit, 1-2 weeks outside of peak demand periods.
For consignments which are neither a container nor just boxes it can be harder to forecast exact timing. The reason for this is we use specialist furniture carriers and we have to work in with their schedules. These tend to depart once a full load is achieved, usually weekly or fortnightly. It would be exceptional if your effects took longer than 3-4 weeks to be delivered and we would expect delivery within a 2-3 week time frame.
If you have a specific deadline that you need to meet please let us know at the earliest opportunity and our staff will do whatever we can to achieve this.