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Marnie MarkinGreater Melbourne (Outer), VIC
- VIC, Dandenong South
- Verified customer
“Customer service at its best! - the only moving company for us!”
This is our third move with OSS so I think that speaks for itself. Over the past decade we have moved too many times to count, whether it be throughout the US or from Australia to the US and return again. I can honestly say that OSS takes the stress out of moving and goes above and beyond with their level of exceptional customer service! When you have a massive international move from the US to Australia, or from
Australia to the US, things are bound to come up and occur because you don’t have control over everything. Any time something was of ...Read more
a concern or needed attention to, it was not only dealt with quickly and efficiently, it was handled in the most professional & painless way. When we left Australia in 2016 for the US, we had a recliner chair with an electrical cord adapter. When the shipment arrived in the US the adapter was missing and had not been packed. I contacted OSS and was referred to the customer service manager, Mike Chandler. He was such a pleasure to deal with and was so helpful! He immediately offered the reimbursement of a new adapter for the recliner. In our numerous moves over the many, many years, not one company has ever offered to do anything even remotely close to that. It was amazing to see this level of customer service. When it came time to return to Australia 6 months later, it was a no brainer who was going to organize our move. As soon as I reached out to OSS, they found a local moving company to coordinate the departure from the US with them. It is always more challenging when dealing with two different companies, especially with such a massive move. Once the container left the US, it was smooth sailing. Our container took a very long time to arrive in Australia, which is out of everyone’s control, as it is coming from a distance far away but I received updates along the way as to the arrival time of our container. Our import & operations coordinator, Jodie Bachelor was truly remarkable in so many ways. Once our container arrived in Australia it was all systems go and not one Issue or delay occurred. It cleared customs & quarantine so quickly without any hitches, and the date that I was hoping to have my container delivered, Jodie made it happen. She was truly incredible to deal with in every aspect of the move! The three guys that delivered our container and spent the day here unloading it and made sure all the furniture was in its right position & installed beds & basic furniture. They were truly a pleasure to work with. They were so helpful, patient and professional in a situation that can be so insanely stressful but on that day there was no stress. It was a massive move of a four bedroom house and a 20 foot container packed to the brim with not an inch to spare. Jodie even offered to pick up the empty boxes for me and has made two trips thus far to pick them up. Everyone in the company, from the beginning to the end is outstanding. Undoubtably the best moving company we have ever dealt with in the world! I highly recommend them on all levels!!!
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- VIC, Dandenong South
- Verified customer
Stress free! Execellent service.
Just moved to Melbourne from Auckland. The logistic and delivery of my personal effects were managed by OSS in Australia. The services provided by OSS can be considered excellent! All the items delivered to my house are intact without any damages or losses. It was really stress free for us. Congratulations to all the staff and crew members of OSS! Well done!
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- VIC, Dandenong South
- Verified customer
Good service
Moved from Melbourne to the Czech Republic. I was a very small move with no furniture. The price was very competitive and the service absolutely wonderful until it wasn't taken over by their European agents. Somebody took the liberty and went through my things and some items disappeared. I don't blame the OSS movers for this.
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Find out how OSS World Wide Movers VIC, Dandenong South compares to other Furniture Removalists
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- VIC, Dandenong South
- Verified customer
Great service throughout
OSS have been great throughout our 3 bedroom house move from Melbourne to France.
Price was competitive, storage very resonable, co-ordination has been great and their partners in France - AGS have also been good. The packers in Melbourne did an amazing job with a smile on their faces.
Some slight changes to our final destination in France were made seemlessly without fuss.
All in all a good experience.
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chazzaiGreater Melbourne (Inner), VIC
- VIC, Dandenong South
- Verified customer
Every unscathed and excellent communication
Small apartment move with no furniture but a lot of fragile items including glass and precious ceramics. Moved from Boston to Melbourne, with everything taking as long as expected. Excellent communication (from Aus and USA agents) in the preparation and whilst the shipment was enroute.
Very courteous and efficient movers.
But all that really matters is that everything arrived completely unscathed.
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- VIC, Dandenong South
- Verified customer
Seamless move from Melbourne to the Netherlands
Our move was a return back home to the Netherlands after a seven year tour of work assignments through several countries. It was a full house move, which eventually filled a little more than a 6m container. I selected OSS initially because they were the most competitive regarding price, but my commendation is really about the service I received. The presales consultation with Jacinta left my wife feeling very positive, the removalists were energetic and careful in packing up the house, and the aftersales service from Melinda and Mike was simply...Read more
excellent - we did have a couple of issues to be dealt with, and in every case the response from them was prompt, fair and professional. Our experience was excellent and I highly recommend this company.Similar opinion? Write a review on ieatwords.com.au!
NeilGreater Melbourne (Outer), VIC
- VIC, Dandenong South
- Verified customer
Awesome moving company! Would not use any other company.
20' and a second 40' container including a car.
From Dandenong to France
The move was fully on time as promised.
The staff were all very professional both ends, wonderful, extremely helpful.
Thank you for making the move less stressful than it was.
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PeterGreater Melbourne (Metropolitan), VIC
- VIC, Dandenong South
- Verified customer
Efficient, trouble free & professional service
OSS handled the Australian part of an apartment size shipment from Italy. Handled all the necessary Govt clearances and delivery, including unpacking. Very professional firm. The moving crew were fast, careful with our goods and took away all packing materials. Recommended.
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Wolf M.Greater Melbourne (Inner), VIC
- VIC, Dandenong South
- Verified customer
Recommended Freight Co.
Shipped my personal goods from Singapore, and found the team here to be very well organized, prompt and kept me in the loop throughout the whole process, highly recommend this freight company
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HayleyGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
- VIC, Dandenong South
- Verified customer
Awesome moving company!
We moved a 2-bedroom apartment but no large furniture objects from Melbourne to Auckland. The whole process was amazing from in-house consultants to packers and movers and the friendly staff in the office who were in contact with regular updates. The only downfall maybe was that it took about 7 weeks door to door but it didn’t bother us as it fit our schedule perfectly.
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- VIC, Dandenong South
- Verified customer
No worries move
Moving overseas from Melbourne was made easy by very good organisation and very friendly staff, including first contact phone conversation. A very good service. Crews on both sides were professional, friendly and very helpful.
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Janine BGreater Melbourne (Outer), VIC
- VIC, Dandenong South
- Verified customer
Made what seemed almost impossible, comparatively easy!
We retired to the opposite side of the world! What started as a wonderful dream, became overwhelming very quickly once we finally got to making it happen. OSS made every step manageable. They moved our whole household from Melbourne, Australia, to rural Florida. Everything arrived intact and on time. Each person we dealt with during the process was ever helpful and understanding. The communication was always good, with every query answered quickly and thoroughly. I have no hesitation in recommending this company to anyone considering a big over...Read more
seas move. I found them by reading good reviews on this site, and wanted to add our praise to the record. I was amazed to unwrap my delicate family heirlooms after having them delivered here, all safe and intact on the other side of the globe, with comparatively minimal effort on my part! Thank you OSS for ensuring we survived our move!Similar opinion? Write a review on ieatwords.com.au!
SerennaGreater Melbourne (Outer), VIC
- 2 reviews
- VIC, Dandenong South
- Verified customer
DO NOT USE THIS COMPANY
I had 12 plastic containers to go from Australia to Canada, only 7 containers were delivered, THEY LOST 5 CRATES and have given up looking for them. That is almost half of my delivery just left somewhere in the world. I should at least be getting a refund seeing as what they delivered was far less than I had paid for! I am REALLY disappointed as it was family momentos that are never going to come back to my family. My warning is : It doesn't matter how cheap their quote is, OSS do not deliver with service and reliability.
3 comments
Chris F.OSS World Wide Movers
Hi Serenna,
To enable us to follow up on your comments please could you confirm your surname or shipment reference number.... Read more
Regards792409
Chris F.OSS World Wide Movers
Hi Serenna,
Thank you for providing your reference number and we note that your shipment dates back to June 2018. Reviewing your shipment we are confused by your comments as our staff, our records, a... Read more
nd our documentation indicate that the consignment was delivered in full. I have attached the signed copies for your record.Similar opinion? Write a review on ieatwords.com.au!
Lisa S
- 3 reviews
- 1 like
- VIC, Dandenong South
- Verified customer
shipment took 5 months only to find damaged TV.
What an inefficient company. Firstly was misquoted for our stuff and made to pay extra after goods were picked up in December. Supposed to be shipped 5-10 weeks as they advertise or quote. But was then told that’s an estimate. Kept getting bumped from ship to ship. Then once it arrived in Singapore more delays. Only after numerous emails did we finally get our things. If you don’t have a full containers worth -don’t use this company.
Our TV was damaged due to the incompetence of the packing company. We were promised it will be put in a box. Bu...Read more
1 comment
Chris F.OSS World Wide Movers
Hi Lisa,
Thank you for your feedback and we do apologise that your consignment took longer than we would have liked to have it dispatched. We wanted to ship your effects as early as possible and we u... Read more
nderstand the inconvenience of you not having your effects as correspondingly we incur the expense of storing your effects prior to export, so it is certainly not in our interests for the shipment to be delayed.Similar opinion? Write a review on ieatwords.com.au!
K.K-AVictoria
- VIC, Dandenong South
- Verified customer
Fantastic Service!
This was a five bedroom house move with two living areas over a very long distance - Melbourne, Australia to Accra, Ghana. Everything worked according to plan and communication was great both from Australia and Ghana.
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- VIC, Dandenong South
- Verified customer
Great first impression but started to go downhill after goods taken away.
We have moved internationally a few times due to work so we got a few high quality companies to quote. OSS lady was very good and sold her company well in Melbourne.
Quote came in $1500 cheaper than most with another company only $200 more.
We needed a 40ft container and had sole use.
We were fully honest about volume and had a 3x2 cubic metre storage unit to be added though prior to packing day we had got rid of half that to charity.
We were told packing a 40ft container would be done in one day, internationally wrapped too and as all other ...Read more
4 comments
Chris F.OSS World Wide Movers
Hi Phil,
Thank you for your feedback and we do regret that you have experienced some issues with your relocation. It is positive that some aspects of the move went well but we will try to address those aspects that have not. ... Read more
On reviewing your file, I can see your effects were surveyed on the 11/12/18 for relocation to Exeter in the UK and a quotation was submitted to you on the 13/12/18. The quotation was based on your advice as to the effects that were to be relocated and consequently a survey list was produced and submitted to you along with our quotation. This is an important part of the process as we ask that you review the inventory for accuracy and highlight any omissions. Experience has told us that if the list of items is correct and accurate it is very difficult to later run into a point of dispute. It appears that the move progressed smoothly through to the point of packing. Our expectation of what was required at the time of packing was outlined in the inventory produced, that being 144 items as listed plus approximately 3 cubic metres of effects said to be in a storage unit that was not sighted. Your advice was that some items in the storage unit would be disposed of and the balance would be placed in your garage for packing. This is important, the time and resources required to pack and prepare your effects is calculated based on the list of items supplied to you. If we were estimating less time than other providers it is a clue that there may be some variance in the information conveyed to the movers who quoted. The consignment was estimated at 144 items plus the 3 cubic metres in a storage unit and you were quoted for these items to be sent via a sole use 40ft container. A 40ft sole use container means that only your effects will be placed in that 40ft container, what it does not mean is that the cost of sending a 40ft container fully loaded is the same as the cost of sending a 40ft container two thirds full. The reason for this is that packing, handling, labelling, numbering and loading additional volume requires additional packing materials, manpower, and time, time not factored into that days scheduling. The day following uplift everything still appeared on track and you sent the following very nice email to our office: Hi, I just wanted to pass on my thanks to you and praise the team who packed and loaded our belongings yesterday. After three international moves previously and the negative impact they had on us we were nervous for our fourth packing date so much so that my wife spent the day being anywhere but at home. When the truck arrived and we saw it was only a 20' I panicked and thought no wonder they think they can do it in a day but that lad who introduced himself (beard I think) put my mind at ease and told me the second 20' is arriving shortly. Well the packing was seamless by your team. They were professional and efficient and even by midday I knew they'd be finished before 5pm. The packing of furniture was some of the best I'd seen. Thanks for the move. Kind regards Phil Johnson The first issue appeared when following uplift we advised you that the volume of your effects was much more than you had been quoted for. The surveyed inventory had been 144 items plus the 3cbm of effects in your storage unit, whereas the final packed inventory had 290 items. This equated to an extra 12 cubic metres of effects or a 30 percent increase the volume and 100% increase in the package numbers that required packing, handling, and transportation. It appeared to us that there were considerably more items in your storage unit than had been initially conveyed. This can happen often innocently in the hustle and bustle of planning a move overseas. Obviously this creates an issue for all parties and we completely understand your reaction at unwanted additional charges. The reality though is that additional items incur additional costs to be included in the shipment and the simple fact is there were considerably more volume and items than anticipated or quoted for. Initially we confirmed the additional volume and invoiced you based on a revised quotation of A$12,610 for 51 cubic metres, a 30% increase in volume and a 13% increase in cost. On receipt of your response and listening to your concern that this was more than you had initially been quoted by other companies those proposals received were reviewed. What was apparent was that the alternative quotes you received were all based on different volumes and had different charges. The volume of your collected shipment was 51m3 which is 1m3 more that the highest quote you received being 50m3 @ $12,770.00. The revised quote from OSS supplied following the increase was $12,610.00 for 51m3 which is still comparable with the other quote you received. Despite our quote outlining that we had based it on the attached list of inspected items together with the fact the list was provided to you with the quote, we understood that you were in a difficult situation and we wanted to resolve the situation as fairly as possible to everybody given that we had already uplifted your effects and you have left the country. Based on this OSS absorbed 50% the additional charges for the increase in volume which meant even allowing for the increase your move with OSS was still more competitive than the other quotation received. This was then agreed by all parties and finalised. In relation to your other comments. The haulage of shipping containers from the wharf to residence in the UK is controlled by the shipping lines not individual moving companies. So the truck you refer to was not our partners. Our partners who are FAIM FIDI accredited have their quality system including their fleet management monitored and audited by Ernest & Young on a regular basis. Paul and the team that packed your effects are permanent contractors to OSS. This is a mutually beneficial arrangement that allows additional flexibility to clients that otherwise would not exist. The majority of staff at OSS, upward of 90 percent are direct permanent employees. The permanent contractors we have are tried and tested long term relationships. Your final comment in relation to communication is somewhat confusing as there is a volume of communication on file and advice and responses always appear to have been prompt. I understand our team is reviewing your comments with our UK partners in your last email to us and will respond accordingly. We do not like to hear of any consignments arriving with transit damage and can appreciate your concern. Your effects have travelled a long distance and your comments that some items in your opinion were excessively wrapped may well mean the goods avoided a potentially worse outcome. We note your intention to lodge a claim and if you need any information to support your claim please let us know. Regards OSS World Wide MoversThere are a few issues that still needed to be addressed. Why did Paul and the team state quite clearly that what we had on the day was what they expected and were aware of.
I had a 3 cubic metre st... Read more
orage unit half filled and I culled over 1.5 cubic metres to charity thus your quote measurements were well below. Reminds me of corporate tenders, undercut others but end up charging more once you are awarded the contract.Chris F.OSS World Wide Movers
Hi Phil,
Thank you for your comments. It isn't uncommon for items to change between survey and uplift as people finalise in their own minds what is being shipped and it isn't necessarily a problem. ... Read more
Our packing team would no doubt have been referring to the listed items in your home from the survey list, which did not vary. The storage unit items appear to be where the volume fluctuated..Similar opinion? Write a review on ieatwords.com.au!
- VIC, Dandenong South
- Verified customer
OSS World Wide Movers - Right Choice
I moved my stuff from oversea and their teams are so organize . I have most updated information by email and phone call. I did have details updated information when vessel arrived Melbourne until delivery to my door step . Their crew from office to delivery team are just fantastic. Great job and well done, especially the delivery crew, they handle our piano well . Really appreciate for their professional service. Thank you very very much !!
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- VIC, Dandenong South
- Verified customer
A great alternative to regular air or sea freight
I only required the transportation of corporate gifts, purchased from a vendor in the UK, to my head office in North Geelong, Australia, as air freight was exorbitant, and other sea freight companies also very expensive, so a move/relocation company became my most cost effective option to get my gifts from A to B. OSS handled the arrival and delivery of my goods in Australia, with Rosie being my point of contact. I was always kept informed and Rosie's customer service was prompt and friendly, which I really appreciated. I wasn't at my office...Read more
the day of the delivery but my staff said that the delivery guys were great. There is a bit of paperwork involved but Rosie was always helpful and patient so it became a straightforward process. I would definitely look at using OSS again should the need arise. Keep up the great work!Similar opinion? Write a review on ieatwords.com.au!
- VIC, Dandenong South
- Verified customer
BEST I have experienced. Best service & Best Price - rare combo!!
Moved from Melbourne to Netherlands with a single use 40ft container. Timing, value for money and customer service were outstanding. I have travelled internationally many times and OSS were clearly the best. I do not say that lightly at all. Things always go wrong in a big more but the key thing (1) that they are not major and (2) how a company handles these issues. OSS had no major issues and dealt wth the minor issue really well. I have never given a reference like this before. Huge thanks to Michelle, Jackie & Mike. Cheers, Peter
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- VIC, Dandenong South
- Verified customer
Exceptional service & worth every cent spent!!
We used OSS to relocate our 4 bedroom, 2 Lounges worth of household goods and a camping trailer from Melbourne, Australia to New Zealand and their service was amazing. They made the whole process from start to finish so easy and stress free. What an amazing bunch of woman they have working in their Dandenong office and their removal team, everyone of them were all so wonderful, patient and willing to help with what ever queries I had. They came out to the home for the consult we got the quote via email, chose to use OSS to move our things, set ...Read more
the date and their awesome crew turned up and packed up our home over 2 days, treated our things respectfully, were very efficient, professional and even had a great sense of humour which made the whole experience less stressful and pleasant. OSS took the worry out of everything, and guided us every step of the way with paper work for customs etc, helped organise insurance and even organised a 3rd party company to assist with relocating our dog also. I totally recommend OSS for their services and high level performance.Similar opinion? Write a review on ieatwords.com.au!
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Chris F.OSS World Wide Movers
Hi Dana,
Thank you for the feedback and comments. ... Read more
I can see that our Melbourne team have been looking into this for you and are in contact with our European partner. Cartons when they are packed by the owner should not be opened so if that happened that is very unusual and we are following this up. I can see from the notes that there was some confusion on delivery but an oven was later advised as missing. Is this still the case and was this a microwave oven? Regards