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TonyMelbourne
- VIC, Dandenong South
- Verified customer
Excellent Service
I have used the services of OSS a number of times. From the beginning, with the 1st email contact, until the delivery of my goods, Geetha is always very helpful and provides an excellent level of service. I was provided plenty of notice with the arrival date of my goods, to the delivery date. It was all stress free and professionally managed.
The crew have always provide an excellent level of service, excellent and professional with the unpacking service which is provided and always helpful with the unpacking and clearing The quality of service and assistance with the delivery of my goods is excellent. The crew is always very helpful, very professional and always punctual.
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Greg CChristchurch
- VIC, Dandenong South
- Verified customer
Flawless Service
I used OSS World Wide Movers to move a two bedroom apartment's worth of furniture from Melbourne to New Zealand and I couldn't be happier with the service I received. Right from the very first contact everyone I dealt with was friendly, professional and the communication was first rate. Everything happened when they said it would and all my possessions arrived safe and sound. I highly recommend OSS, they made what could have been a stressful process MUCH less stressful.
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- VIC, Dandenong South
- Verified customer
Strongly recommended - excellent service
Moving to a different country can be a complex process and arranging for belongings to be shipped is just one aspect, but it was made simpler by the excellent service that OSS World Wide Movers provided.
My family and I moved from Melbourne to the UK in 2016 and we needed to transport a relatively small amount by ship (about a dozen boxes). In all my dealings with OSS, there was a highly level of professionalism and understanding - my enquiries were responded to quickly and efficiently; I was kept informed throughout the process. There seem...Read more
s to be excellent coordination between the different aspects of the operation. I thought OSS offered very good value for money. I would strongly recommend OSS World Wide Movers to anyone needing to make a similar shipment.Similar opinion? Write a review on ieatwords.com.au!
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RameshHyderabad
- VIC, Dandenong South
- Verified customer
Hassle Free Move - Thanks You OSS !!!
This is my first big International move. We moved from Melbourne to Hyderabad (India). I didn't have time to shop for movers except a few and shortlisted OSS. From the time of their first contact until handover the communication was excellent and have kept us informed of every move in advance. We were nervous on how things will be packed, item count, organizing priority items etc etc which were all taken care like a piece of cake. The packing personnel were so friendly. The Indian counterpart (Writer Relocations) were equally good. They kept me...Read more
informed of every movements in India, made the customs clearance without any problems (believe me... i have never seen such trouble free customs clearance in any country like what i got cleared in India). We got all the items back, fully assembled without a single scratch. The money that we spent for moving things with OSS was worth it. I would certainly recommend using OSS Packers& Movers for anyone considering an international move and Writer Relocations in India. Thank you so much for making a stress free movement.Similar opinion? Write a review on ieatwords.com.au!
KellyAuckland
- VIC, Dandenong South
- Verified customer
Highly regarded with outstanding service & communication
I recently moved from Melbourne Australia to Auckland New Zealand with part household and my vehicle in a shared container service.
The team at OSS World Wide Movers were absolute superstars throughout the whole process, right from the quote request through to my goods arriving in New Zealand it was amazingly hassle free, quick, zero damage and everything went exactly as they had advised with no hidden costs or surprises.
OSS took care of absolutely every necessity along the way, the paperwork was hassle free and my endless questions to Mel...Read more
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Will TADL
- VIC, Dandenong South
- Verified customer
Excellent service in handling delicate and bulky musical instruments air-freight from Asia
My shipment of a 183 cm grand piano and 20+ guitars/ violins (personal collection) was too bulky to fly direct from Hong Kong to Adelaide, and had to take a detour to Melbourne on board a cargo plane. The OSS Melbourne branch was called to action to handle the import procedures and the ground transportation from Melbourne to Adelaide. Throughout the tedious procedures of custom and quarantine clearance, arrangement of climate controlled transport vehicle, temporary storage, delivery, and professional assembly of the piano at destination, the O...Read more
SS Melbourne Manager and Team Leader demonstrated outstanding professionalism with personalized services, patient communication and, most importantly, a willingness to explore different options to the client's (i.e. my) satisfaction. I am very satisfied with their service and the result - the safe delivery of a collection of instruments invaluable to me and my family members which we shall enjoy for the many years to come.Similar opinion? Write a review on ieatwords.com.au!
- VIC, Dandenong South
- Verified customer
Excellent communication
We recently moved from Australia to the UK and at a very stressful time we found OSS World Wide movers Melbourne to provide excellent service. The communication from start to finish was very friendly and reliable and all the stages were explained really well with no hidden extras. Our container arrived on time and we found the whole process was made very easy.
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Jo CheungSALZBURG
- VIC, Dandenong South
- Verified customer
Great, Efficent, Professional Relocation Services! Highly Recommended!
We had relocated from Melbourne, Australia to Salzburg, Austria. This was a huge move (in distance and by volume of household items we had to move - a huge 4 bedrooms house). Also included transporting our beloved pet dog (using the services of Jetpets via OSS). From the initial first phone call, having consultants to come to quote and re-quote on the household items to be relocated, communications with the Internet Sales Consultant (Melinda Meyer), the Melbourne packing crew, to our Relocation Agent in Vienna to the unpacking staff. They ha...Read more
ve all been very professional, friendly and easy and great to work with. Great/thorough follow ups throughout the whole process. No delay in shipment. All our furniture, glassware, artworks and frames have all arrived safely and perfectly, no brokerage at all. Highly Recommend.Similar opinion? Write a review on ieatwords.com.au!
- VIC, Dandenong South
- Verified customer
The Best Movers We Have Ever Used
Over the years we have lived in several countries (Australia, Canada, UK, USA, Germany) and experienced a wide range of movers. Without a doubt, OSS has been the best by far! The moves from Melbourne to both the UK and Canada were trouble free. The crews are thoroughly professional and the materials they use for overseas packing are excellent. We also had a container full stored in Melbourne for five years and these items arrived in Canada in great shape.
The Melbourne staff are very efficient and courteous. They respond quickly and provide accurate and useful information. It has been a pleasure dealing with OSS Melbourne over the last five years. We would thoroughly recommend them for any move, anywhere.
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- VIC, Dandenong South
- Verified customer
Smooth and stress free
We moved from Melbourne to Berlin and everything from the very start of our move plan to the unpacking on the other end was smooth and professional. No problems at all and all of our questions were answered quickly all the way through the process. We are very glad that we chose OSS. They made our move much less stressful than it may have otherwise been.
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- VIC, Dandenong South
- Verified customer
Easing the stress
Being unexpectedly widowed, it was time to head back to New Zealand after almost 30 years in Australia. My sister told me there was no other company to use than OSS. How right she was. I can't recommend OSS highly enough. From that first phone call to delivery of my container contents to my new home, everything ran really smoothly and I was kept informed of progress every step of the way. When having to start a new life at such a traumatic time, there is nothing better than having your furniture and precious belongings (including the car) to soften the blow of loss, so it is very important that they arrive safely in perfect condition. Thank you to everyone at OSS for making this happen.
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- VIC, Dandenong South
- Verified customer
Simple, easy and pain free moving
Once our move from Melbourne to Singapore was confirmed I researched moving companies and after calling OSS first never looked back. Great service, friendly people and hassle free..all we could ask for. (I was also lucky having a friend in freight and he also gave OSS a glowing reference from within the industry).
They were diligent in their work, flexible to work around my wife and 4 month old baby and made the whole process a pleasure. Renee, Melinda and Aaron were superb, the movers on the day were insane - non-stop and absolutely amazing at ensuring everything was packed and labelled impeccably.
I would highly recommend OSS, we were impressed and delighted with the service.
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- VIC, Dandenong South
- Verified customer
Excellent service from start to finish
I was very nervous of sending personal items and mementos from Mornington Peninsula to Normandy in France. OSS made it all go smoothly, with communication on the whereabouts of the goods from pick up to delivery. I shall definitely recommend them and use them again if necessary in the future.
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MonicaStavern
- 5 reviews
- 2 likes
- VIC, Dandenong South
- Verified customer
The service was terrible, staff offensive
I had wanted to move my items from Melbourne, Australia to Norway. Apart from the company doubling the price one week before departure and after I had accepted the costs in writing, I have been treated with no respect and been forced to discard many items of value to me because of the sudden price hike. I contacted consumer affairs who advised that the company had been misleading and suggested a VCAT hearing which I could not proceed with due to leaving the country.
Also I was advised 7-10 days for my items to arrive and it took 6 weeks as ...Read more
it appeared that the person dealing with it was constantly sick and hospitalized and nobody else could handle her tasks. After shipping, I was advised the items would arrive 18/04 however these arrived on 04/05. A box was cut open to remove any valuables I had and I wanted to lodge an insurance claim. Quite frankly, the packers that attended to my items in Australia looked like criminals and they were the only ones knowing which box to cut to remove valuable items. I discussed with OSS stating that only the packers would know which box to cut however also suggesting that this could possibly have occurred elsewhere. The response led me feel in tears over how OSS was so offended with my suggestions of theft and I felt abused. Quite frankly, after my experience with them and changing prices last moment so that I could not get another company, all the misleading information about the shipping and finally theft, what could I expect? I am so distressed and I hope someone can respond and help me.4 comments
Chris F.OSS World Wide Movers
Dear Monica
We are sorry to receive your comments and the distress your recent relocation from Broadmeadows in Melbourne to Stavern Norway has caused you. This is certainly not typical of the service... Read more
outcomes we strive for and like to see. We have taken some time to review your comments and your move process and are now in a position to respond to the issues you have raised.Hello and thank you for your response. It is correct that a number of quotes were provided. However as I requested further quotes I was also referred to the ones for the same amounts I had already req... Read more
uested earlier, sometimes over the phone and sometimes in writing. Apart from this matter, I have, in writing how I said that I would accept a given quote generated and the staff member stating that all that was needed was for me to pay the deposit to accept this quote. So, even if the 30 days had expired, this certainly was misleading as I should have been advised that I cannot accept that quote even if I paid the deposit although the staff member stating the opposite. And after paying the deposit the price changed. Interestingly the final quote took also a while longer to generate after the consultant visited my home such that I had no time to make further inquiries I had discussed with the consultant as well who mentioned a 50% price hike on one of the prices quoted as I had asked for various volumes, seeing what would be worth to do. Hence this matter may not have been recorded properly. As for the third party paying for the costs, this was something you had been aware of for a good while however it appeared contact was delayed unnecessary. I am not certain about how long your staff was ill but I know that I called several times and was told that she was sick and noone could help. Apart from these matters I rather feel that all I would like now is to finalize the claim. Thank you for the above email contact.Similar opinion? Write a review on ieatwords.com.au!
- VIC, Dandenong South
- Verified customer
Last minute move from Australia to USA handled impeccably
I moved from a 2 bedroom apartment to a house in NJ, USA. I initially chose a different removalists and felt uneasy about my decision. That company proved to be dishonest in explaining insurance conditions, did not get back to me promptly and tried to discredit their competitors. I dropped them and called OSS who were fully booked on the day I needed the move to happen. Tracey Pattison went out of the way to fit me in, and the move was locked in for the required day. The packing crew was great and fast. Since I didn't have enough stuff to fill ...Read more
a container, my things went into storage to wait for other people moving to the US. The only glitch was that I wish they'd told me when my shipment left Australia. I thought it was still there when I received a call that it was already in NJ and ready for delivery! Some minor breakage happened but Mike Chandler, the OSS insurance agent, was a star and handled everything promptly and efficiently. I am very happy with how everything went, and I appreciated the honesty when it came to prices and insurance, as well as their willingness to help with a last minute request. Many thanks, OSS!Similar opinion? Write a review on ieatwords.com.au!
Find out how OSS World Wide Movers VIC, Dandenong South compares to other Furniture Removalists
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- VIC, Dandenong South
- Verified customer
Highly Recommended.
International move from Melbourne Australia to Scotland UK. Absolutely amazing team, very professional and the team made it a stress free move, both at the Australian end and UK end. Packing was efficient, everything was secured very well and protected. Communication was excellent with all involved. Cannot recommend the company high enough. Thank you!
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- VIC, Dandenong South
- Verified customer
Exceeded expectations
We had a 2 bedroom house lot to move from Melbourne to Wanaka NZ.
Day 1, 2 friendly guys turned up and wrapped everything. Day 2, everything was loaded into a container.
The container arrived slightly earlier than expected which suited our needs perfectly.
Highly recommend.
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- VIC, Dandenong South
- Verified customer
Excellent "No Stress" International Move
We unfortunately relocated from Sunny QLD, Australia to the Cold of Alberta, Canada .... I still think we are crazy! We were referred to OSS through a friend of a friend. As part of our due diligence, we elected to interview/ solicit quotes for three additional international movers. We ultimately selected OSS based on their professionalism and competitive pricing of which I will reference they were not the least expensive. Moving should have been stressful, but on the packing and moving days, the team was organized, friendly, and profession...Read more
al. We moved half a sea can of possessions (x3 bedroom apartment). The timing of delivery, was slightly longer than anticipated, but not at fault of OSS but rather the receiving entity or which paled in comparison. When we finally took possession of our goods, remarkably there was little damage with just some minor repairs required, of which OSS and insurer were able to expedite in a quick manner. I would not hesitate to refer OSS to anyone contemplating a move in/out country. My hope is that I will be able to use them on a return to Australia in the future. Thanks again OSS!Similar opinion? Write a review on ieatwords.com.au!
Anna A.Melbourne
- VIC, Dandenong South
- Verified customer
Great team & service
We moved our 3 BR home from Germany to Australia with OSS managing the OZ part. They were very professional and friendly, delivered timely and the guys unpacking the container were extremely helpful!
Thanks again!
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- VIC, Dandenong South
- Verified customer
Outstanding team, excellent service.
We had a large move from New Zealand to Australia and from first contact OSS were highly professional and efficient. Getting a four bedroom house-load off the wharf and delivered before Christmas was a big ask but the team at OSS delivered exactly as promised. When the team arrived at our new house they were hard-working, friendly and very careful to get the details right. Efficient and expert at their jobs, our goods were unloaded and assembled with care and attention to even the smallest detail. Their commitment to outstanding communication was clearly evident throughout the whole experience; from the first email to the friendly farewell by the guys at the end of the unpack. Highly recommended, I would not hesitate to use them again.
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Chris F.OSS World Wide Movers
Hi Monica,
We are very sorry to learn of your distress and take your comments very seriously. We are reviewing the entire move process and will respond in detail in a day or so once this process is complete. ... Read more
Regards