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Panasonic KX-TG7892 (2 Handsets)
lt_ripleyAU
- 2 reviews
- 3 likes
Don't Waste Your Money
On 16/03/17 I purchased a Panasonic KX-TG7892 phone system from Myer. In approximately early April 2017 the second charger unit stopped working. I contacted Panasonic and was advised that I needed to return the base unit, charger unit and two handsets to the store of purchase for exchange or repair. I asked why I couldn't just return the faulty item and they could not advise, except to say that all items had to be returned. I said that I didn't want to return the base unit or the two handsets because they were not faulty, and I had spent a cons...Read more
iderable amount of time programming 300+ names and phone numbers into the unit. I asked what would happen to this information if I did as they asked and they said that the information could not be saved. I operate a home office and my work would be disadvantaged if the base unit and one/two handsets were removed for a significant amount of time when all that needs to be replaced is one little charger unit. Panasonic gave me the contact details of their spare parts retailer in QLD who could supply a replacement charger unit, separately, but stressed that because my entire set was under warranty that I shouldn't have to pay anything. As of 21/04/17, my issue with Panasonic was escalated however the same response was provided. Surely there is an arrangement where the consumer can simply return/replace a single item thus minimising the time, expense, and inconvenience to themselves as well as the trader? Appalling standard of customer service and quality of product.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
JoeHasked
How do i confirm having input the date time etc?
2 answers
I'm sorry but I can't help. I found the phone very hard to programme - complicated methodology and a poor manual - so I took it back and bought a Uniden.
HW.
Panasonic Australia C.Panasonic
Hi JoeH, please contact our customer service team on 132600.
Brendaasked
Purchased my Panasonic KX-TG7892 today and trying to enter date and time but having problems. Where on earth is the 'ok' button???
1 answer
Dear Brenda -
I returned the Panasonic and bought a Uniden for this very reason - the functionality is NOT intuitive (you can't work it out for yourself easily!!) and the manual, such as it is, is very hard to follow. Ring Panasonic's support number and they will tell you how to do it.
Hope this helps -
HW
Caralasked
How to setup to have a different ringtone to identify contacts in a group
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