- Melbourne
- Verified customer
Friendly staff. Thorough job.
Made a booking in short notice. Received email and sms confirmation. Reasonably priced. Glad that the staff called to say he was running late, it shows that the company respects our time. Professional, polite and friendly. Very thorough carpet steam clean for end of lease job. Will recommend them.
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Review collected in partnership with Paul's Cleaning
- Melbourne
- Verified customer
Need to supervise this job
Considering my double ovens were not very dirty, there wasn't too much to do. But missed bits due to no oven light. Had to ask the cleaner to use the phone torch to see properly inside the oven. Seemed to be in a hurry to just get the job done fast.
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Review collected in partnership with Paul's Cleaning
Brilliant service, friendly, immediate service.
One call, next day service, professional, friendly, resonable price and our rental property looked brand new. Highly recommend. Thank you.
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Great job
Thank you for the great end of lease cleaning including carpets I received my bond back in full. And will recommend Paul's cleaning and will use again when vacating future rental property.
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Scammers! I learned the hard way!
2 cleaners come out to my EMPTY apartment which was cleaned 2 weeks ago after the tenants moved out.
I had mentioned on the phone that I needed cupboards cleaned inside and out as well as sliding doors inside and out. A SIMPLE request, or so I thought!
The person on the phone said it can all be done within 1.5 hours at $135, I accepted and provided my credit card details. The cleaners ask if they can come earlier I said yes though it will take me an hour to reach the property. As soon as I get there they don't have any equipment which I tho...Read more
ught was odd, but rather they want to "have a look around". It's almost like they knew that they didn't want to lug their stuff up 2 flights of stairs knowing full well they were about to rip me off by charging me more money. They walked around for 60 seconds before they concluded that the clean would require an additional 1.5 hours! This was a joke considering the place was cleaned 2 weeks ago, freshly painted and carpeted. I also had informed them over the phone that I had steam cleaned the carpets yesterday so they didn't even have to do that! The cleaner steps outside and a few seconds later I receive a call from their office and I am suddenly informed that "your property isn't in a condition we expected, hence the extra charge" WHAT?!!! are these guys kidding me?! What an absolute joke of a business! I was very clear with my requirements on the phone. I immediately cancelled and sent them away. BEWARE of this scamming business, they will quote low rates but suddenly hit you with additional fees as soon as they've spent 60 seconds walking around. Also, the people that came out weren't wearing 'Paul's Cleaning' shirts, it said Fantastic Cleaning. I questioned this and was told that if I googled Pauls Cleaning 5 other business will come up linked with them. Very dodgy.1 comment
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Really professional and great job
Our cleaners were professional throughout from arrival to examining the space to bringing up their equipment through the apartment building. They were very polite and helpful and did a great job in cleaning our apartment.
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Great job!
He was on time - meticulous in his work and even fixed a loose screw. The oven and exhaust looked really good. Thanks heaps
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Io tzallasMelbourne
- Melbourne
- Verified customer
Best cleaning service out there guys!!
Firstly let me just say that my carpet hadn't been cleaned at my investment property for a stunning "10 years". I was quoted around $9,000 to have it replaced but I got recommended to try Paul's cleaning services so i gave it a shot.
The lovely girls who came to clean my carpet "Christina & Tina" did such a professional job I was amazed at what they had accomplished. They managed to remove 99.9% off all the grease, dirt, stains and paint that was accumulated over the past 10 years. I would highly recommend them and trust me, they saved me t...Read more
housands of dollars. The level of their attention to detail and superb skills was outstanding. If you do request a cleaning, I would personally recommend you ask for these two as they know how to do their job and give you your money's worth. Thank you again for the amazing cleaning you guys did!!Similar opinion? Write a review on ieatwords.com.au!
Lovely Human, Prompt Service
It was great, as always, to have a visit from Paul's Carpet Cleaning. It feels good to know the floors are clean, and inspiring to try to make everything else a bit cleaner! Friendly and generous, with a great work ethic and good vibes, this is a reliable and high quality service.
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Great stuff! Well managed and effective.
It was what we wanted! Couldn't have asked for something more. It was a time well managed. So yeah happy about it.
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Hamish
- 2 reviews
all about what they won't do
although I negotiated a price based on no windows/carpets with the extra time to be taken in the garage and loft, the operator insisted he knew nothing about the loft and would only sweep out the garage i.e. no removal of dust/cobwebs etc. On the day of the clean he then demanded an additional $35 for something that was already supposed to be included - NOT happy as he had me over a barrel. The house clean was barely adequate and I had to polish marks off the s/steel sink & drainer just before the owner arrived for the final inspection. Would not use them again.
1 comment
Nate T.Paul's Cleaning
Dear Hamish,
Thank you for providing us with your feedback!... Read more
We would like to apologise for any inconveniences caused throughout your experience with us! As a customer orientated company, our customer's satisfaction is what we always aim to achieve! We hope that after the follow up by our Customer Service Department, we will have the chance to gain your trust back in future! Let us know if there is anything else that we can assist you with! Kind Regards, Paul's CleaningSimilar opinion? Write a review on ieatwords.com.au!
outstanding service
Sofa & carpet cleaning inner north, Melbourne.
Sam was efficient, polite and did a great job with a minimum of fuss.
I'll definitely hire again
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Please don't use this service. It's the worst.
. Engaged them for a gutter cleaning job. Forst guy turns up and increases the price by $100 and changes the date. Second guy turns up, asks for cash, when told will be paying by card, spends 15 min with a dustpan and brush in 1 corner of the roof and leaves. Doesn't even tell us that he has 'finished'. I had a look and not 1 leaf or twig has even been moved. Obviously he had left without doing anything. It was appalling. I even got a call for payment, which was a joke!! I now have to start the process once again, and I'm not looking forward...Read more
to it. Further to my complaint and review, the management appeared to take the complaint seriously and tried to resolve it by offering to send another person to complete the job. They also offered a voucher towards another job. I declined both, but I'm pleased that they acted on the complaint.1 comment
Nate T.Paul's Cleaning
Dear Merry,
Thank you for sharing your feedback! We'd like to apologise once again for the hassle and assure you that further steps have been taken since your last contact with us in order to improve our service and performance! ... Read more
We'd like to thank you for letting us follow up on your case and resolve the matter for you. Should you have any further queries - we remain at your disposal! Kind regards, Paul's CleaningSimilar opinion? Write a review on ieatwords.com.au!
NhtMelbourne
- 2 reviews
- 1 like
- Melbourne
- Verified customer
Terrible service
I Paul's Cleaning Service to clean ours ducting system. After cleaning, vents are still dirty, heater and cooler unit not even touch as promised that both units will be clean and sanitize when I first contacted them for cleaning. Called and complain, team came out and said that the best they can do and walk away leaving it still dirty.
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Amazing service.
They arrived 15 minutes early, got straight to work and did a thorough job. Highly recommended. Good price and very professional.
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RichardMelbourne
- 2 reviews
Excellent Service. Repeat Service Regularly Required
Garden maintenance required for small city plot. The gardener was excellent, and this particular person will be back as needed
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Very good cleaners
Ali and his partner did a very good job on an End of Lease clean.
They were very accommodating and helpful- nothing was a problem.
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Great service on short notice
Got to the end of our lease and realised that cleaning the house would be a huge job. Called on a Saturday afternoon, team showed up the next day and did a great job. We got our whole bond back which was amazing, and reasonably priced.
Thank you!
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- Melbourne
- Verified customer
Fast job, fuss free
Fuss free
Professional
Could have done better
- provide explanation of why some stains were not removed. Understand that the carpet is old but would be good to know if tea/wine stains can be removed at all or they can't be removed on an old light coloured carpet.
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Review collected in partnership with Paul's Cleaning
The team of two were extremely polite, worked continuously and completed all chores willingly.
The team of two were extremely polite, worked continuously, and completed all chores willingly....I really appreciated the work the pair did. Good Job!
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Questions & Answers
Sim1asked
Has anyone used this company for tile and grout clean? Reading the reviews has me freaking out!
1 answer
Nate T.Paul's Cleaning
Dear Sim1,
We do offer Professional Tile and Grout cleaning service and we would be happy to assist you with it and provide you with our quotes. For more information, please contact us at 02 8310 4745, our customer service will be delighted to answer any questions you may have.
And when it's about reviews, we give great value to our customers' feedback as it helps us to constantly improve ourselves for the best.
Let us know if there is anything else that we can do for you!
Kind Regards,
Paul's Cleaning
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Nate T.Paul's Cleaning
Dear UNHAPPY,
We regret to hear about this feedback of yours! Rest assured that the relevant people in the company are notified of it and we'll be working towards improving our service. We'd like to ... Read more
apologise once again for any hassle caused, it was definitely not our intention to do that!