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Hi I have booked the cleaning appt for friday and noone came i send an email then after 2hrs someone called me and told that cleaner is went to hospital on emergency and told that they are rescheduling for saturday, same issue repeated and they want to reschedule for sunday i told them to cancel and lost all the trust on the company. There is no honesty in their words and in work
Do not use this service
Horrible experience two out of three times we used them. They arrived late, let themselves in without knocking. Didn’t bring their own cleaning items as we requested. One cleaner left a dirtY chux cloth in my grandsons snack bag. Emptied the household rubbish into a bin full of water and didn’t bother to tie the bag so rubbish went everywhere. Missed rooms, missed floors. Cleaner outright lied about the areas that weren’t done!! Do not use this service!
- Verified customer
Not what they advertise
I almost never write a review so it has to be pretty bad. We booked through the online site. The portal doesn't allow you to share that you have dogs. So I emailed [email protected] that we have two small dogs (15kgs each) to make sure they knew. Their email back said their cleaner 'loves dogs' and it won't be problem. When the cleaner showed up he had no idea we had dogs and was terrified!! He wouldn't pet them or interact with them to make friends but said he was fine. Our female is very protective and if she doesn't trust someone s...he will nip at them. Which happened unfortunately. He made a good choice to go the doctors. What happened next was interesting. The company refused to acknowledge they sent someone who wasn't comfortable with dogs at all! They kept the cash from the cleaning saying they were going to pay the cleaner, which we agree with, but now the cleaner is texting us asking for money! This place is not honest.
very bad in both custmer and cleaning service, i got charged $105 even after cancelling booking before the booking date by 4 days. the only answer i got is that "we sent a text that all booking are cancelled after the next scheduled booking" . i asked to cancel all booking 5 days a head, full stop. why would you cancel it after the next one which is 5 days ahead and i did not ask for.
Do not recommend . damaged property in embarrassing way and then denied.. BE WARNED
Do not recommend. Damaged property in an embarrassing way and then denied.- BE WARNED.. DO NOT RECOMMEND.
Sold our property and pre settlement arranged this company to clean prior to settlement.
On settlement day it was noted there was significant damage to the oven. - glass smashed ( and cleaned away!!) handle off and door wont close - damage to hinges...
after speaking with several people to what on earth they could have done to do this sort of damage was determined that some oven doors come off the hinges to clean. Assume this is what thi...
Not detail oriented
Did not clean glass well at all
Hair and dust left in piles in bathroom
Ignored request to clean surfaces such as skirting boards and overhead fans
Not worth what I paid them
I booked them to clean as I was working long hours and hadn't had time to clean
They then wanted me to take photos of problem areas and email them through - no time for that. I will just try a different cleaner.
Great service - used twice now and really happy
Super easy to arrange and make changes via the ap. Urbanyou have been responsive and easy to deal with. Quality of the cleans have been great and love that I have a regular cleaner appointed. She's been great.
The reviewer stated that an incentive was offered for this review
Terrible service .. updated my review
Just as update and to be honest, urbanyou partially refunded us and apologised for the work done by the cleaner they sent to us
Terrible service, I wish I could give zero star. They charged us 7.5 hours two cleaners for our house Taylors Hill . Today they sent us one young guy who did the job in 3.5 hours and left the house very dirty, absolutely terrible job and a scam Stay away from this company everyone . We will speak to them tomorrow and either they send someone to clean the house or refund us the money or I will contact consumer affairs Victoria ... you cant rip us off
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