Reviewer Photos & Videos
ElisaSydney, NSW
More concerned about getting the money than getting the job done!
I booked Houseproud Cleaning Collaroy, the manager came to my house and gave me quite a pricing quote assuring me it was justified by the care to all details... which didn’t happen. Things on shelves weren’t moved nor dusted, just pushed back, mirrors left with marks and glass door untouched. I made present to the manager how unhappy I was and he didn’t ask why, only said “sorry” and that he would talk to his team to do a better job. He never mention about coming back and fix it free of charge but sent me the pricey invoice instead.
Second time...Read more
, same story. So I canceled any future bookings. Again the manager didn’t bother asking why, but only said “sorry” and sent a second invoice. He never ever mentioned to send his team back to fix things free of charge. Very bad cleaning service and terrible management!
2 comments
Houseproud CleaningHouseProud Cleaning
Hi Elisa, as per our call with you today, you said that you had agreed with the cleaner to pay for one clean and that has been done. Second clean is on Houseproud. We hope you are happy with the outcome?
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RebeccaSydney, NSW
- 2 reviews
Houseproud North Strathfield
Very happy with the service. Easy communication, reliable service. Great clean at very reasonable price. We have a two bedroom, two bathroom unit and would recommend their service. Thanks Houseproud.
1 comment
Houseproud CleaningHouseProud Cleaning
Hi Rebecca, thank you for taking the time to share this outstanding feedback about Kuresh and his team. We really appreciate it. Regards, Houseproud cleaning
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Honest, reliable and attention to detail cleaning.
I have been using the services of Houseproud cleaning North Strathfield for over 4 years now and could not be happier. Kuresh and his team are hardworking, reliable and always clean to a high standard. I could not be happier with the service they provide and highly recommend them.
1 comment
Houseproud CleaningHouseProud Cleaning
Thank you for that awesome review Kristin, we are so glad to hear that you are happy with our services. Well done Kuresh and team and keep up the good work.
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Liam B.Sydney, NSW
Simplicity & Convenience
Houseproud Cleaning North Strathfield have been taking care of my home for almost 4 years. We (being 3 messy guys) have a 4 bedroom house with 2 bathrooms and we get comments in how tidy we all are. Plus, we get shirts ironed as part of the service!! Makes 100% sense and great value too!!!
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Houseproud cleaning North Strathfield
Houseproud cleaning service North Strathfield has been great for us 3 bed 2 bathroom Unit at breakfast point. Been very reliable honest and professional. Would definitely recommend good cleaning good prices
1 comment
Houseproud CleaningHouseProud Cleaning
Hi Lyn, thank you for providing this lovely feedback and we are so pleased to hear how happy you are with the whole service. Well done Kuresh and team keep up the good work.
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SandraSydney, NSW
HouseProud Cleaning North Strathfield
HouseProud Cleaning North Strathfield,
Professional, trustworthy, reliable, high standards, really nice people and keen to keep the customer happy.
I have been very happy with Chris and his team for the last few years that they have been cleaning our double story home. Even if extra time is needed, they will finish the job to a high standard. Chris is very keen to maintain a happy customer and a high standard and will happily respond to any requests. I can definitely recommend Chris and his team.
1 comment
Houseproud CleaningHouseProud Cleaning
Hi Sandra, thank you for providing this lovely feedback and we are so pleased to hear how happy you are with the service. Well done Chris and team keep up the good work.
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JulianSydney, NSW
Stunning service. Highly recommend
House Proud cleaning North Strathfield has completely exceeded our expectations. We are so happy with their professionalism, attention to detail and great customer service. Thank you Kuresh and your team!
1 comment
Houseproud CleaningHouseProud Cleaning
Thank you Julian for your wonderful feedback. I will pass it on to Kuresh and his team, I am sure they will be thrilled to hear it. Thank you once again.
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RoseSydney, NSW
- 6 reviews
Great job
House Proud cleaning North Strathfield.
They were given a house that really wasnt cleaned for years - end of lease clean.
Very good job, and recommend them to anyone. Speak to Chris and he will set you right.
1 comment
Houseproud CleaningHouseProud Cleaning
Hi Rose,Thank you for the awesome feedback. We will make sure to let Chris know that he's done another marvelous job! We're glad you're happy with how this turned out.
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KatieSydney, NSW
- 2 reviews
Would not recommend
No attention to detail. What i required for an end of lease clean was explained during an in-house quotation. The cleaning crew were 20 minutes late, and spent only 1 hour 10 mins at my place. They left food smears on walls, brown drips down walls after washing windows, window tracks left filthy, dust on skirting boards and through cupboards, interior windows missed altogether, soap scum in shower. When i pointed this out, the cleaner proceeded to walk around the house with a wet dirty rag and wipe a few things quickly. I called [name removed],...Read more
who did the quote, and he said sorry the crew need to go to the next job. $360 was the quote for the clean (2 bdr unit, carpets not incl). He took $60 off, still not worth it. They also used up my cleaning products so i then had to go out and buy more to finish their job2 comments
Houseproud CleaningHouseProud Cleaning
Hi Katie, We are really sorry to hear that the clean was not done to your satisfaction. We take customer satisfaction very seriously and we would like to resolve this matter for you. Please email enqu... Read more
[email protected] with the name of the franchisee and your contact details. Look forward to speaking to you soon.Houseproud CleaningHouseProud Cleaning
Dear Katie, I understand we haven't heard from you regarding this matter. If can give us your contact details we can get things moving for you. Please contact us on 1300 880 198. Looking forward to hearing from you. Maria
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Sammy B.
- 2 reviews
- NSW, Sydney
- Verified customer
So so disappointed...
I was initially impressed with [name removed] and a [name removed, they came round and quoted for the work. I told them how particular I am about my floors being clean - white floorboards.
The first clean was average at best. I sent [name removed 38 pictures of hair, rubber bands, food, and other dirt and dust that he had missed from the floor and other surfaces. His response was ‘the initial clean concentrated on cornices, corners of walls, skirtings and tops of paintings’ (all the bits you can’t see) and that he’d ‘given me an extra 45 minute...Read more
2 comments
Houseproud CleaningHouseProud Cleaning
Hi Sammy, We are really sorry to hear that the clean was not done to your satisfaction. We take customer satisfaction very seriously and we would like to resolve this matter for you. Please email enqu... Read more
[email protected] or contact us on 1300 880 198. We look forward to hearing from you.Houseproud CleaningHouseProud Cleaning
Dear Sammy, I understand we haven't heard from you regarding this matter. If can give us your contact details we can get things moving for you. Please contact us on 1300 880 198. Looking forward to hearing from you. Maria
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Unsatisfactory and disappointing
A very expensive and disappointing experience with poor communication, unprofessional service and average cleaning. Arrival was one hour late without courteous communication, along with other unsatisfactory and frustrating issues. I would not recommend.
1 comment
Houseproud C.HouseProud Cleaning
We are really sorry to hear your feedback. We would like you to call our office on 1300 880 198 to discuss further with our Training Compliance Manager so we can assist this franchise with constructive feedback.
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NikiPerth, WA
Professional clean, very happy with services
Cleaned to the standard that I expected from professional cleaners. Very thorough, from dusting annoying horizontal blinds to folding toilet paper ends! Flexible to suit my babies routine and listen to feedback.
3 comments
Houseproud C.HouseProud Cleaning
Thank you Niki, for your wonderful feedback. Would love to know which franchisee does your cleaning. Thank you once again.
Morley in WA
Houseproud C.HouseProud Cleaning
Paul and his team are great. Glad you are happy with the service and thank you for letting us know.
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DisappointedSydney, NSW
The. Worst. Cleaners. Ever.
They're never on time. They break things (window sashes, kids pottery projects) - and don't tell you. They lie about cleaning, when clearly floors are still dirty and dry (not mopped). They leave the house unlocked and wide open. My house is dirtier than when I first started using Houseproud Cleaners.
5 comments
Houseproud C.HouseProud Cleaning
We are really sorry to hear your feedback. We would like you to call our office on 1300 880 198 to discuss further with our Training Compliance Manager so we can assist this franchise with constructive feedback.
I have already gone over this with your company's representative in detail. She told me she was just the administrator and would pass all my feedback to your management - you should refer to your records.
Houseproud C.HouseProud Cleaning
Hi, did you contact Houseproud Cleaning in Sydney? We are on 1300880198. Our records show no complaints from a week ago. We really want to help and resolve this as well as speak further and if our f... Read more
ranchise needs further training, we can help. Please contact our office between 9 to 5pm.Similar opinion? Write a review on ieatwords.com.au!
Great service, friendly team
Darran and his team are great. They are super efficient, extremely friendly and more than happy to accommodate any little extras that may pop up. Would highly recommend them to anyone.
1 comment
Houseproud C.HouseProud Cleaning
Thank you for that awesome review Tanzie, we are so glad to hear that you are happy with our services. Well done Darren and keep up the good work.
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Sue P
- 2 reviews
Friendly, reliable and care about their work
Nick and his team are fantastic. They cleaned our apartment in Lane Cove for 12 months after our son was born. They are reliable, friendly and really care about their work. Although we only employed them for a basic clean, each time they would do something extra like fluff the couch cushions, clean the doors of the kitchen cupboards or clean in under some furniture. It meant that even though we never did a 'deep' clean, things never got out of control.
1 comment
Houseproud C.HouseProud Cleaning
Hi Sue, thank you for providing this lovely feedback and we are so pleased to hear how happy you are with the whole service. Well done Nick and team keep up the good work.
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LynneSydney, NSW
Life is great love love my houseproud cleaners
House proud do such a professional job they take pride in their work even down to the points on the toilet roll . Nothing is too much trouble and The products they use makes our home shine, smell fresh & Clean thank you houseproud for giving me back my weekends .
1 comment
Houseproud C.HouseProud Cleaning
Thank you Lynne, for your wonderful feedback. Would love to know which franchisee does your cleaning. Thank you once again.
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Great team
We have only just started using Houseproud cleaners and are very happy with their service and great teamwork. There is no messing about they just get in and get the job done.
We live on the Central Coast and left messages in 4 different cleaning companies and Darren was the only one who answered our request, so thank you for the great job you are doing for us.
1 comment
Houseproud C.HouseProud Cleaning
Thank you for that awesome review Bronny, we are so glad to hear that you are happy with our services. Well done Darren and keep up the good work.
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Robyn BurtSydney Surrounds, NSW
Great for busy home owners
After using Houseproud cleaning for the last 15 years our lovely team retired. We now have Mandy and his partner and they are doing an excellent job. So nice to walk into our home after work and the place is sparkling. Would highly recommend Mandy
1 comment
Houseproud C.HouseProud Cleaning
Thank you Robyn for your wonderful feedback. I will pass it on to Mandy and his partner, I am sure they will be thrilled to hear it. Thank you once again.
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AlanSydney, NSW
Pathetic to say the least
Called last week for a quote, was told someone would call me back and never heard from anyone. I called again Monday, was told someone would come out between 5:30-6:00 but they didn't show and messaged me at 6:20 to say they're running late and would be leaving an area 45 minutes away shortly.
When I called to say that it's too late and I'd been waiting, instead of a sorry, I got "OK" and hung up on by Dayna, terrible service wouldn't recommend them to anyone.
2 comments
Houseproud C.HouseProud Cleaning
We are really sorry to hear your feedback. We would like you to call our office on 1300 880 198 to discuss further with our Training Compliance Manager so we can assist this franchise with constructive feedback.
No thanks, Im done wasting more time
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Poor Service from Satyak
Satyak from HouseProud cleaning is very rude. He doesnt return any phone calls and doesnt communicate well and get back to you. However, just tried a new person from this franchise and so far so good!
1 comment
Houseproud CleaningHouseProud Cleaning
We are really sorry to hear your feedback.We would like you to call our office on 1300 880 198 to discuss further with our Training Compliance Manager so we can assist this franchise with constructive feedback.
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Questions & Answers
Gregasked
hi Houseproud, what happened with your facebook fan page?
No answers
Emma - jade Engelsasked
Do you cost more than the over above per hour charge for anything? you see I haven't done this before and my backs killing me latley
3 answers
Wish I understood this question to answer it?
Houseproud C.HouseProud Cleaning
?
Houseproud CleaningHouseProud Cleaning
Sorry this was so long ago, No one seems to have gotten back to you.
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Houseproud CleaningHouseProud Cleaning
Hi Elisa, We are really sorry to hear that the clean was not done to your satisfaction. We take customer satisfaction very seriously and we would like to resolve this matter for you. Please email enqu... Read more
[email protected] with your contact details. Look forward to speaking to you soon.