Stephanie
- 2 reviews
Unacceptable.
I scheduled in 2pm on Wednesday to have my apartment cleaned in Sydney with Paul's Cleaning Service and received a text confirmation from Fantastic Services? They told me they are the same company but I got a more expensive quote from Fantastic Services, which was why I went with Paul's cleaning service.
After confirming 2pm Wed, I scheduled my day off work in Newcastle, drove down to Sydney Wed morning and Fantastic Services called me at 2pm saying they can't make it!? They asked to reschedule for the next day but I was planning on driving b...Read more
ack to Newcastle for work on Thu. I ended up having to stay in Sydney and rescheduled Fantastic Services for 8am to 9am, they did not get to my place until after 9am. They said it will take two hours for cleaning but it took more than 3 hours and I had to get them to shut the door behind them and wasn't able to check the place because I had to return my keys to the real estate agent by noon. Fantastic Services and Paul's Cleaning were extremely unprofessional. If they are going to cancel, they should let us know at least 12 hours in advance. Cancelling on me at 2pm when my appointment at 2pm is completely unacceptable. My drive down to Sydney was a complete waste of my time. I am very disappointed with them.Similar opinion? Write a review on ieatwords.com.au!
Chantelle V.Southwest, VIC
Excellent!
Affordable and a great job! well done guys. Very professional and hard working. Many thanks for great service. Would definitely use again. I would highly recommend them and will use them again.
1 comment
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The reviewer stated that an incentive was offered for this review
After builders cleaning
Frank and Carlos did a fantastic job our tiled floors were full of grout plaster and paint which I had no way myself to get it off, we are more than happy with the job they did, we highly recommend them to anyone thanks guys !!!
1 comment
Nate T.Paul's Cleaning
Dear Ang and pat,
We really appreciate the review, and we will pass along your comments to the technicians involved in your service.... Read more
Don't hesitate to let us know of anything we can do to make your services even better next time! Kind Regards, Paul's CleaningSimilar opinion? Write a review on ieatwords.com.au!
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good adviceSydney
- 2 reviews
Lousy cleaning
They did a terrible end of lease cleaning and we paid $$$ for it. I even forwarded them a copy of the lease agent’s report about their lousy cleaning and when I complained about it, they ask us for more money to clean it again. We have to reclean our apartment by ourselves. To think we paid them $$$ to do it
1 comment
Nate T.Paul's Cleaning
Dear good advice,
Thank you for sharing your feedback with us!... Read more
Unfortunately, we are having some troubles locating your file in our system. Would you be able to get back to us with your reference number or contact details either with a phone call on 02 8310 4745 or with an e-mail at [email protected]? Looking forward for your reply! Kind Regards, Paul's CleaningSimilar opinion? Write a review on ieatwords.com.au!
Sheryn M
- 5 reviews
Inconsistent service
Organized to have my oven and stovetop cleaned, the reality was very different from the advertised service. As has been already mentioned in reviews this company comes under the umbrella of Fantastic Services (which I had previously used for carpet cleaning and been very happy with the results so I wasn't overly concerned about my booking being redirected to them although I thought it rather unusual). I had booked the service and had to rearrange it for an earlier time which they accommodated at short notice. The cleaner arrived half an hour ea...Read more
rly as he told my husband he had a personal appointment. Unfortunately I didn't see his work until after he left and was surprised at the average job of the oven and what seem a very superficial clean of the stove. I rang and complained to the cleaner (he had left his card) who insisted he'd cleaned thoroughly. I then rang the company and they said they would get him to come back and finish the job in the afternoon. I then received a text 20minutes after the appointed time that he was running 90 minutes late! Rather fed up by this stage I decided to cancel the appointment feeling that I didn't want the same cleaner to do another mediocre job. I was offered a discount voucher for another service and thought that was the end of the matter only to have the cleaner turn up on my doorstep protesting that he hadn't receive the cancellation notice! The only reason I have given three stars is for the girls in the office I spoke to who were very helpful and did their best to solve the issue and were most apologetic. Not sure whether I would book another service though.2 comments
Just an update regarding my service. I was contacted again by the company and spoke to Bella who has been wonderful through this whole experience and has offered a partial discount. I appreciate the l... Read more
engths the company has gone to in rectifying a disappointing experience.Nate T.Paul's Cleaning
Dear Sheryn M,
Thank you for providing us with your feedback!... Read more
We are grateful that you have given us the chance to assist you on the matter and find a resolution! Please don't hesitate to get back to us if there is anything else that we can do for you! Kind Regards, Paul's CleaningSimilar opinion? Write a review on ieatwords.com.au!
Jo Y
- 2 reviews
Very bad
I hired them for a End of Lease cleaning for my 2 bedroom unit and they did a half-arsed job. They left the top of the cupboard untouched, stains and dust still visible. I did not get my full bond back. My landlord laughed at me and said I got scammed by the cleaners. Seems like I did! I called them up to complain, but all they can give me was a discount voucher for future use. Why would I even want to use them for the next time or recommend them to anyone else? No way. Very dissatisfied.
1 comment
Nate T.Paul's Cleaning
Dear Jo Y,
Thank you for referring the matter to us!... Read more
Please accept our apologies for any inconveniences caused by the cleaning team and our Customer Service Department! We would like to discuss the mentioned issues further but, unfortunately, we are struggling to locate your file in our system. Would you be able to either contact us on 02 8310 4745 or via e-mail at [email protected]? If you would be able to provide us with your reference number via ieatwords messaging system, it would be appreciated as well! Looking forward for your reply! Kind Regards, Paul's CleaningSimilar opinion? Write a review on ieatwords.com.au!
- Melbourne
- Verified customer
Fantastic service
The couple who came to clean the Oven and bbq were friendly, professional and did a great job. They House was left clean and no mess left behind. Lovely people too.
1 comment
Nate T.Paul's Cleaning
Dear Alison,
Thank you for sharing your experience with us!... Read more
We are so happy to hear how pleased you are with our services. If there is anything else that we can help out in future, do not hesitate to get back to us. Kind Regards, Paul's CleaningSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Paul's Cleaning
- Melbourne
- Verified customer
Carpet came up to perfection as always this company
As always Ripper job
Call this guys and you will get results
Very professional
keep up the good work
Thanks Sam
1 comment
Nate T.Paul's Cleaning
Dear lirim,
Thank you so much for your kind words!... Read more
We will definitely make sure that Sam is aware of your response! Let us know if we can help you out with anything else! Kind Regards, Paul's CleaningSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Paul's Cleaning
- Sydney
- Verified customer
Great cleaners and excellent customer service.
Very professional and they were always checking in with me that I was happy. They encouraged me to check their work and where there were things that were missed they were more than happy to redo it. They just wanted me to be happy with the finished job and I was very happy!
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Review collected in partnership with Paul's Cleaning
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Sarah WSydney
- Sydney
- Verified customer
Amazing service and incredible results!
Yesterday we booked our cooker and electric hob to be cleaned along with three bedroom carpets. The team turned up spot on time, managed to get the stained rings on the cook top off, the ovan gleamed and the carpets looked great. I couldn’t recommend them highly enough.
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Review collected in partnership with Paul's Cleaning
MaddyRichmond-Tweed, NSW
- 2 reviews
- 1 like
THE WORST CLEANING SERVICE EVER. DO NOT HIRE.
THE WORST CLEANING SERVICE EVER! DO NOT HIRE!!!
This company is basically a scam. I have been refunded for the terrible job they did and the extra costs my real estate agent charged for new cleaning... only AFTER I was going to get the ombudsman involved.
I required bond back cleaning. The cleaners turned up 2 hours late for my appointment, despite texting at the time of appointment they would be 30mins late. When I inspected my place afterwards, they had literally done nothing but cleaned my oven. Smear marks were left all over my mirro...Read more
rs, no carpet steam clean (as I had booked for), windows hadn't be touched, no vacuum, sinks were not clean. NOTHING. It actually looked worse than it did before and this is really not me being dramatic. I complained, re-booked the cleaners and asked for new ones. They said due to company policy they had to have the same cleaners but with a supervisor. By the time they could clean again the new tenant had moved in (mortifying) and were 2 hours late again for appointment! On the 3rd try they arrived with no supervisor and admitted to the tenant they had not steam cleaned the carpets and didn't do a satisfactory job. My real estate agent charged me for new cleaners (luckily I got my bond back after this). When I asked Paul's Cleaning for a refund they refused to pay anymore than what THEIR own service cost. It wasn't until I said I would take legal action or contact the ombudsman that they agreed to pay the damages of the extra charges from the real estate agent. I have now been fully refunded.1 comment
Nate T.Paul's Cleaning
Dear Maddy,
Please accept my sincere apologies for the stress and hassle caused throughout your experience with our company! It was never our intention to leave you so displeased with all the communication from our office and our team!... Read more
As a customer orientated business, we always strive to provide our best quality of service - both cleaning and customer service, to our customers! Failing to do so leaves us with a lot more to be desired and I can assure you that we will and have already been taking all the necessary steps to prevent this from happening again! Indeed, Paul's Cleaning is part of our main brand Fantastic Services! I do understand where the confusion comes from, however at no point, throughout all of our years of experience on the market, we have ever thought of scamming our customers! I'm happy that at the end of our conversation, we managed to reach an outcome of the situation! However it leaves me displeased that it had to come on such a long way and through so many other operators until we finally spoke! I'm certain that with the beginning of the New Year we will be able to settle new grounds on which we can work and only improve and expand our services for good! If you would ever reconsider we would be more than happy to service you again in the best way possible and perhaps redeem ourselves! Hoping that we would be able to have a second chance, we wish you all the best in your endeavours! Kind Regards, Aiden Matthews Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Michelle
- 2 reviews
- 2 likes
- Sydney
- Verified customer
The oven is amazing and looks like it's brand new!
The communications from the company were excellent and the people they sent were very thorough. The oven is sparkling! We needed an oven clean as I am unable to reach down to get in there - and it's lovely!
We have booked the company for a spring clean and on for a regular clean, and I look forward to a sparkling house soon!
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WORSE OVEN BBQ CLEANING EXPERIENCE EVER
Firstly my normal cleaner was booked, so I rang Paul's and I booked a service with a diptank to clean my bbq and oven. Then I got called back to say there was no diptank, however their cleanerS would do an equal if not better job.
On the Saturday a 24 year old student arrived, large bottle of degreaser and a some stainless steel wool in his hand. He clearly had no idea what he was doing and proceded to clean the oven for more than 3 HOURS and then tell me he couldnt do the job and left, leaving a large bottle of degreaser behind and a clea...Read more
ning job for myself. At the time I rang the supervisor and explained the problem, and I was told they would organise someone to come on the Tuesday with a dip tank. Now, on Monday night, two days before I have to leave the house for sale, I am refunded my money and told it is not possible to do the cleaning. This is a crazy situation to be in and for $350 I would have expected someone who knew how to actually clean ovens and stoves.1 comment
Nate T.Paul's Cleaning
Dear Melissa,
Thank you for giving us a chance to offer you the assistance you deserve.... Read more
We dare to hope that we have managed to gain your trust back and deeply hope that you would give us another chance in future. Your constructive remarks have been taken into consideration and have shown us a way to improve the quality of our services. We are looking forward to showing you that your feedback has caused a difference. Apologies for all the disappointment caused once again. Regards, Paul's CleaningSimilar opinion? Write a review on ieatwords.com.au!
Simply wonderful.
The cleaning. man was on time, courteous & left my kitchen in a tidy state. He completed the job in approximately 1 hour.
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- Melbourne
- Verified customer
Customer seevice
We had our windows cleaned to an excellent standard. R was incredibly courteous and friendly. We will definitely use your services again.
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Fraudulent business
Fraudulent. Paul's Cleaning Sydney does not exist ...in Sydney. It is a made up website and is really Fantastic Services Praham in Melbourne. They put a fake voice on the phone, take your job, your credit card details then fob you off to a 1 star rated company in Blacktown called YS Services. The job I asked was to wash windows. They gave me a price. At no time did Paul's Cleaning mention that I would be directed to Fantastic Services in Melbourne, who then palmed me of to this dreadful YS SERVICES. The 2 "Professional window cleaners" promise...Read more
d have scratched all my floor to ceiling windows over looking our beautiful Aussie bush view. .8 double hung windows. .they did not wash them but wiped them in circles with wet cloths. This was done without hosing the windows from outside first. 4 and a half months of no rain in Sydney had meant my windows were covered in dust and grit...the wet rags became sandpaper against my window panes. .leaving dreadfully smeared windows ..the re-do did nothing to change this dreadful result. DO NOT use Paul's Cleaning Sydney, EVER...it's FRAUDULENT.1 comment
Nate T.Paul's Cleaning
Dear Helen,
Please accept our apology once again.... Read more
We are thankful for the given chance to discuss the matter and seek a proper compensation for you. Rest assured that we will not leave the situation without a satisfactory resolution. Our team remains at your disposal. Kind Regards, Paul's CleaningSimilar opinion? Write a review on ieatwords.com.au!
Perfect job, beautiful team !
Excellent job done with the limited time frame, excellent team! Professional cleaning, very orgnsised, even coped with last order change, thank you !
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Just like new
Truly I couldn't believe what a great job Tong did. Highly recommend!
Do yourself a favour and get someone in to do your oven too!
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A Fantastic cleaning job!
A well named group! The cleaning job done when we recently moved from our 52 year residence in our home was perfect, we are more than thrilled! Fantastic!!
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Questions & Answers
Sim1asked
Has anyone used this company for tile and grout clean? Reading the reviews has me freaking out!
1 answer
Nate T.Paul's Cleaning
Dear Sim1,
We do offer Professional Tile and Grout cleaning service and we would be happy to assist you with it and provide you with our quotes. For more information, please contact us at 02 8310 4745, our customer service will be delighted to answer any questions you may have.
And when it's about reviews, we give great value to our customers' feedback as it helps us to constantly improve ourselves for the best.
Let us know if there is anything else that we can do for you!
Kind Regards,
Paul's Cleaning
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Nate T.Paul's Cleaning
Dear Chantelle V.,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Paul's Cleaning