Reviewer Photos & Videos
MariaPerth, WA
- 2 reviews
Great job. Very happy
Brett was thorough in cleaning my carpets. He was professional. This is the second time I am using him and would highly recommend him. I will continue to use him to clean my carpets
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Tiffany O.Belconnen 2617, ACT
Great people
Hey guys!
I want to say a massive thank you for going above and beyond for my cleaning today. It has come up immaculate. I have VERY high expectations and you have certainly meet mine. Ever cent was worth it.
1 comment
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Mrs LFPerth, WA
PERFECT JOB
Having moved into a rental property recently was really unhappy with condition of the carpets although told they had been cleaned prior to me moving in. Arranged for Drymaster to do them for me and boy oh boy am I thrilled with the results. Was told by Brett that not all stains would come out but honestly apart from permanent ink and a few "rust" coloured stains he managed to remove all the sticky glue spots and other marks. Carpets smelled so fresh when finished.
DEFINITELY WOULD USE AGAIN.
Thank you so much.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Mrs LF, thank you for your review. I was talking to Brett this morning regarding your job and he informed me that yes there are a couple of permanent stains in your carpet.
I have passed on your re... Read more
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Denise RPerth, WA
- 2 reviews
Stained mattress like new
Didn’t expect such great results! Mattress is fresh and spotlessly clean. Very friendly and professional service. Initially thought the quote of $105 was a bit on the high side but the value is there. Highly recommend.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Denise, thank you for your review. We are pleased to hear you were happy with the mattress clean.
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GraceHunter Region, NSW
Very happy with results and the service
Excellent service, great cleaning result and for a very affordable price. We will use Drymaster again and would not hesitate to recommend to friends and family. Rang to let us know they were running late.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Grace, thank you for taking the time to leave your review and recommending Drymaster to others.
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Great people, great service and great result!
Our lounges and rug are like new again! They did a wonderful job and used all their tricks to remove the stains. They were kind and informative - can’t fault them.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Kathleen, I will pass on your comments to our technician Ken. Thank you for leaving your review.
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RobynSouth East Queensland, QLD
Thorough and Friendly
John arrived on time, understood our problem immediately and got to it. The service was friendly and efficient. The results were better than we'd hoped for. We'll use Drymaster again for sure!
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Robyn, thank you for your review and recommending Drymaster to others. I have passed on your review to John.
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Clementina JPerth, WA
Great Job
Indeed it was a great job. I am really satisfied with their service. Carpets and sofa smell so fresh and clean. I will use the service again and recommend to others.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Clementina, thank you for your review and recommending Drymaster to others.
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Couldn't be better
Fantastic service, quick response and did a wonderful job. Price was fantastic. Paid over the phone and was receipted to my email within minutes. Dont look anywhere else these are the people you are after
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Andrew, thank you for your review and recommending our service to others. I will pass on your comments to our technician Ken who serviced your premises.
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Great job!
I needed two large couches, ten dining chairs and a rug steam cleaned - most of which had never been cleaned before. The price I was quoted was reasonable and did not change. Accepted credit card or cash. Josh and his colleague were great communicating with arrival time in the lead up and arrived ready to go. They did a great job, cleaned up as they went and the difference cleaning made to my furnishings was incredible. Would highly recommend this service.
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Kaz
- 2 reviews
Consistently Great
Consistently Great Service, I have used these guys for many years.
great communication and on time.
Professional and friendly
My Carpets come up like new, stains gone.
Very very happy, highly recommend to anyone.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Kaz, thank you for recommending us to others and thanks for leaving your review. We are pleased to hear you were happy with our service.
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Sarah R.South East Queensland, QLD
- QLD, Gold Coast
- Verified customer
Outrageously disappointed
I booked to have my carpets cleaned just before Christmas 2022 & Found my technician to be a friendly person.
I have to admit I was very surprised that it took him the same time to complete my whole house, as it did me, to simply vacuum.
Upon completion, after glancing at each room, I mentioned to technician that I expected them to come up much better & that I was not satisfied with results. One particular stain I told him I didn’t expect to come out, but knew the rest were simply household day to day marks. Asking him to repeat procedure on ...Read more
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Sarah thank you for your half truth review. As you well know you waited till one month after your carpets were originally cleaned until you emailed me your complaint. We do guarantee our work but t... Read more
his does not extend to permanent stains. Our website clearly states we will return and clean any areas of concern free of charge up to 14 days from the original clean. No stalling tactics were used to resolve your complaints and I have records of all emails sent to you. The only delay was the technician that cleaned your carpet had not returned to work until January the 13th and I was waiting for his written report. You have a copy of the written report which is as follows: As discussed, this job was Booked in at 10am on Friday 29 Mayember 2022. Kevin advises the following in relation to this completed job:Similar opinion? Write a review on ieatwords.com.au!
Great result as always.
I have my flat cleaned every 6 months, always feels like new afterwards. Brett is prompt, professional and hard working. When we've had the inevitable stain, he's always gone the extra mile to clean it up.
Great result and very happy. I'm always happy to recommend Brett.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Ian, thank you for your review regarding our technician Brett. We are pleased to hear you were happy with our service.
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ShrVictoria
Great job well done!
We needed some cleaning and deodorizing of our carpets on the stairs and the hall from pets. The fellas were running a little late but contacted me before the appointment and that was great. They did a great job of the carpets and i also asked if they could do our rug, and that came up beautiful.
The boys were very polite and respectful, did their jobs in good time and were friendly! a good experience and i will use them again!
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Shr, thank you for leaving your review. We are pleased to hear you were happy with the drymaster service.
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C. Andersen
- 6 reviews
Happy with clean..
Overall, I was happy with the clean. Old stains were removed or lightened to the point where they are almost invisible. (The carpet is light-coloured and 12 years old.) Carpets feel and smell clean. I did a thorough vacuum beforehand and that seems to have made all the difference to removing dust from the carpets. The steam clean removed most residual dust. (I vacuumed again once the carpet was dry.) There was a problem with one stain re-appearing, and John returned the next day to assist. Customer service is what I expect, better than many businesses today.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi C. Anderson, thank you for leaving a review. Thanks for understanding that some permanent stains are impossible to remove but we always try our best with the lastest chemicals and techniques available to us.
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Amazing!
We had John and he was amazing, not only was he friendly but his clean was perfect. Will definitely be using John again for our cleans. Thank you again John!
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Sandy, thank you for leaving your review for our technician John. Please to hear you were happy with his work and I will pass on your comments to John.
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ClareVictoria
- 3 reviews
Your staff are a credit to you excellent service
Excellent booking staffers, I was booked in for next day to my call! Josh was bang on time. Both he and his assistant were polite, in uniform and Josh was knowledgeable and informed me about the carpet type and process used. There was no residual chemical smell, carpets dried in the time Josh advised and both men worked carefully and offered to help with heavy chairs. My carpets are a pale peach wool so a nightmare to keep reasonably clean. Josh did a thorough job and improved even stubborn marks from tread in doorways and near the sofa. The carpets are fresh, soft and MUCH brighter. I shall certainly recommend you and also use your services again next year. Thankyou all.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Clare, thank you for your glowing review for our technician Josh. I will pass on your comments to the booking staff and Josh.
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AaronMacGregor 2615, ACT
Excellent job from start to finish!
They answered the phone, even during the holiday period, took my details and promptly called me back. Pricing was competitive and accurate. They came out straight after the holidays and did a great job too.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Aaron, thank you for leaving a review for our technician Ken in Canberra. Pleased to hear you were happy with our service.
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V RajPerth, WA
Carpet cleaning is good; but don't opt for tile / grout cleaning
Carpet cleaning was done good. No complaints about that. $140 worth spending.
But we had asked for tile & Grout cleaning as well. They charged $150 for the 2 bathrooms. But just the floors were cleaned not the tiled shower walls, skirtings, etc. They did n't say that only floors would be cleaned and nothing else. We had paid them $150 for spraying soapy water on the floors ...I would say plain waste of money!!!
2 comments
Mark S.Drymaster Carpet Cleaning
Hi Raj, we are happy to hear you were happy with the carpet cleaning part of this job. If you are going to leave a review it would be great if it was factual. Every single job is discussed and quoted ... Read more
before we start and your job was no different. We discussed and quoted your job and got approval from you before work commenced. The tile and grout area was measured and explained to you that it didn't meet the minimum m2 hence the price being $150.00. You accepted the price and work continued. It was also definitely discussed on site that we don't clean the walls and only clean tiled flooring. This is also explained on our website and our videos. As always if a customer is unhappy with any of our work we gladly return and re clean the job free of charge. Your comments on a bit of soapy water is incorrect. We prespray the tile and grout with a pre spray agitate the cleaning agent then use a high speed tile spinner with pressure and vacuum as per this video: https://www.youtube.com/watch?v=z93JBmwhLtw Don't you think it would have been better to tell the technician Chris that you don't accept the tile and grout cleaning part of the job and we would have been more than happy not to proceed rather than have to defend a review that is riddled with inconsistencies. Happy new year to you.You are trying to divert what I said. I did not dispute the price of $150. I said it is utter waste of money.
No, we were not told that you don't clean the walls. If you had informed it onsite or in ... Read more
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David K.Sydney, NSW
Great service
On time, quality service and cost effective.
Great care taken when carrying out service.
Perfect for fabric furniture, steam cleaning, washing.
Would recommend to anyone and would use them for their service again.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi David, thank you for your review regarding our technician Andy. We are pleased to hear you were happy with the service he performed at your premises.
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Questions & Answers
Murrayasked
Do you have an Adelaide contact for the southern area
1 answer
Mark S.Drymaster Carpet Cleaning
Hi Murray yes our Adelaide office number is 08 8312 6438
ERHasked
My daughter has had her carpets professionally cleaned recently with no positive result on a large stain which remains as obvious as before the cleaning . It's a large tea stain in the bedroom which I tried to clean with carb soda and vinegar with a little detergent .The stain spread into a high area .Can this be removed ?It's a couple months old .I don't know the type of carpet
1 answer
Mark S.Drymaster Carpet Cleaning
Hi ERH, the stain maybe permanent. If this is the case we may be able to perform a spot dye colour repair which involves spot dyeing the stain the same colour as the carpet. Please email a photo of the stain to [email protected] with your contact details. Regards, Mark.
Dana D.asked
Hi I'm dana
Carpet cleaning
And pest control
If you need a worker please let me know
I have 3 years experience
No answers
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Mark S.Drymaster Carpet Cleaning
Hi Tiffany, thank you for leaving your review and we are pleased to hear you are happy with our service.