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FrancesMetropolitan Adelaide, SA
Amazing!
Thank you so much to Pavlos who did an upholstery clean on our lounge suite today. We can not believe it looks as good as new, we are so happy with the result. Fantastic friendly service, thanks again Pavlos and Electrodry.
1 comment
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Jim_Ford
- 3 reviews
OK but did not meet our expectations
Our carpets were generally in a reasonable condition with some wear marks in the bedrooms. The pre-vacuum could have been a bit more thorough in some areas. We were hoping a number of areas would have come up better than they did. Probably not going to bother with the dry cleaning approach again - good that you can walk on them in a short period of time but overall result fell short of our expectations.
1 comment
Electrodry C.Electrodry
Hi, Jim. Thanks for your feedback. We apologise if the results didn't meet your expectations. We do warrant our service with a 14-day satisfaction guarantee and would like to send a technician to redo... Read more
the areas on your carpet that you think may need a bit more attention. To help you further kindly message us your best contact number and service address. Alternatively, you may call our customer service hotline 1300 71 71 75 to ask for a re-clean. Thank you.Similar opinion? Write a review on ieatwords.com.au!
F.B.Perth
- 2 reviews
Good job but poor customer service
Called to compare prices and get a quote, the lady that spoke to me was pushy and decided to just make a booking regardless. After comparing other providers, l decided to go ahead with the service, so I called back to confirm the booking, the time and my details, and they did not change. Next day the technician arrived 1.5hrs early, and when asked to come back on time, he came 0.5hr late. And yes, the carpets were cleaned, but I never got a call or message that the job was done. The following day when I asked why they never sent a digital copy ...Read more
of the receipt, turns out they got my details all wrong and misspelled. Seems the only things they got right are my address, mobile and that they needed to clean the carpets, all else is "ye, she'll be right". That's a bit slack and requires improving.1 comment
Electrodry C.Electrodry
Hi, FB. Thanks for your feedback. We can assure you that this is an isolated case. We apologise for the inconvenience caused and will make sure to look into this for you. Rest assured that we take our... Read more
customers' feedback seriously and take them on board in our efforts to improve your experience with us. We'd appreciate it if you can message us with your best contact number and service address or email them to [email protected] .
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RichardMid North Coast, NSW
Terrible terrible
Did a terrible job.
The job was very very very rushed.
To top it off ripped the couch while cleaning. It’s been the biggest hassle trying to get something done about it. Will never use them again and will let everyone know to to use them. Horrible
1 comment
Electrodry C.Electrodry
Hi, Richard. Thanks for your feedback. We apologise for the inconvenience caused and will make sure to look into this issue. To help you further kindly message us or email [email protected]
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ClaudiaIllawarra, NSW
- 2 reviews
- Electrodry NSW
- Verified customer
Very happy with results
We had a 2 seater sofa and 2 single seaters cleaned. I was very surprised at how clean they came out. One in particular was very dirty and looked almost new after the clean.
1 comment
Electrodry C.Electrodry
Thanks for the great feedback, Claudia!
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- Electrodry NSW
- Verified customer
Amazing service
The 2 technicians were early, very professional, friendly and had great customer service skills. I was extremely happy with the job they did on the carpets and it didnt take long
1 comment
Electrodry C.Electrodry
Thanks for the great feedback! We're happy to read that you found our service professional and efficient. We look forward to hearing from you again.
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GayleHunter Region, NSW
- Electrodry NSW
- Verified customer
Very Good
The 2 young men were very polite and friendly and did an excellent job cleaning our carpets. They made sure we were completely happy with the cleaning before they finished.
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HappyHunter Region, NSW
- Electrodry NSW
- Verified customer
great job
Great Job friendly man he told us about other services electrodry does. The carpets were very dirty I thought they would not come up well and to my suprise they did
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- QLD
- Verified customer
Carpet cleaning dry within half an hour
Efficient and professional service. Worker was very polite and helpful.
The call centre however gave me the wrong time that the carpet cleaner would arrive. Communication issues could be improved by firming up procedures.
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Owen McClementsPerth, WA
- WA
- Verified customer
Great job done carpets looked clean
I had a fall and bleed on my bedroom and sitting room, the young man that came and cleaned did an excellent job and the stains were removed and carpets looked great I was very impressed and pleased with Electrodry and there staff.
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Kaysee G.Perth, WA
- WA
- Verified customer
Carpet cleaning
Had our carpets recently cleaned due to a death of a beloved pet. The care and compassion shown by the whole company from booking all the way to the service was outstanding. The advice and knowledge of the team member was great and also left us knowing alot more about their serviced they offer that we didn't know.
Highly rated and will definitely be using them when required again.
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CathThe Mallee, VIC
- VIC
- Verified customer
Very happy customer!
Submitted a enquiry online and got a call within hours, booked an appointment very easily over the phone and staff member turned up on time. We’re very professional and explained everything and answered all my questions, left my two mattresses and couch looking like brand new, very happy and will use again! Thanks so much!
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Le-BoofLaunceston, TAS
- 5 reviews
- Electrodry TAS
- Verified customer
Rip offs and Liars
I paid to have my carpets cleaned at $159 for 3 rooms+hall. Got slugged an extra $50 for sanitizing when I never asked for it. I rang Electrodry and whilst on the phone the secretary rang guy whom did job. He claimed I asked for big stain to be sanitized. I said it was a Lie that all I asked for was the carpet to be cleaned. Even then he did a half baked job in the other rooms. Going to Consumer Affairs / Small Claims Tribunal sick of companies doing what they please and to whom with no comeback or accountability especially to pensioners.
1 comment
Electrodry C.Electrodry
Hi, thanks for your feedback. We apologise for the inconvenience caused and we will make sure to look into this issue immediately. To help you further, kindly respond to your message with your name, c... Read more
ontact number & service address. Otherwise, please e-mail us on [email protected]Similar opinion? Write a review on ieatwords.com.au!
- VIC
- Verified customer
Excellent Job
Our experience with Electrodry was great, talking us through the process which led to great communication. There was no hurry on their part to finish the job. We would use them again
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IanHunter Region, NSW
- Electrodry NSW
- Verified customer
He came, he saw, he cleaned!
The technician was on time, outlined the process, provided me with options and completed a very satisfactory job without mess, time-wasting or unnecessary sales pitching! He packed his gear up efficiently and I was left with very clean rugs, more than happy with the service!
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- VIC
- Verified customer
Carpet Cleaning
Joe from Electrodry was excellent with attitude and Carpet came up great and would recommend your Company to any person looking for Carpet Cleaning.He was also very Helpful with any problem we had with Stains.
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RosemaryCentral West, NSW
- Electrodry NSW
- Verified customer
Perfection
Customer service outstanding well mannered and customer focused.
Value for money. Carpet cleaning brought back to life. Old carpet smelly stains dirty and it was amazing the job was done like new. Highly recommended
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GEOFF BERIMANGreater Melbourne (Metropolitan), VIC
- VIC
- Verified customer
Perfect job
Had my Natuzi suede lounge suite cleaned it is 20 years old and had never been cleaned before Electrodry were very professional explained clearly the risks involved but did a wonderful job the suite came up like brand new I I would certainly recommend Electrodry
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elizabeth wadsworthFisher 2611, ACT
carpet cleaning
Not good at all ! The guy was nice enough but he couldn’t clean the edges of the carpet as the machine couldn’t get to the edges! Total waste of money ! I choose Morgan’s any day
2 comments
Electrodry C.Electrodry
Hi, Elizabeth. Thanks for your feedback. We apologise for the inconvenience caused . We can assure you this is an isolated case and we will make sure to look into this for you straightaway.
honestly the carpet stinks like very strong chemicals I would not want that smell again . All of the edges against the walls about 3 inches all around are dirty .in the bedroom the carpet extends into... Read more
the wardrobe this was not done either ! behind the door in the bedroom was not even vacuumed let alone cleaned - the hall runner was only partially cleaned ! I don’t want you to complete the job I would like a refund this is not what is advertised on your website or adds on Tv - if you don’t refund me the money I will be taking this furtherSimilar opinion? Write a review on ieatwords.com.au!
ChrisSouth West, WA
- WA
- Verified customer
Happy customer!
I was very happy and impressed with both the service and cleaning of my carpet. This was the first time I used Electrodry to clean my carpet and I would definitely recommend them.
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Questions & Answers
Johanna Basked
Had my Split system aircon cleaned a couple of weeks ago, only just started to use it today as it was a hot one in Perth, but noticed it was leaking from the inside unit, is this normal after cleaning ?
No answers
Deb Dasked
I had my air conditioner cleaned recently and last night it started leaking water, all over my couch
Why did this happen
It has not happened for years
It started dripping not long after I moved in but then a technician altered the fan
After cleaning the air conditioner is really cold, running great and this happened
1 answer
This has just happened to me, did you find out if this is a normal thing to happen ?
steveasked
is electrodry in gladstone and rockhampton
No answers
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Electrodry C.Electrodry
Thanks for the great feedback, Frances. We truly appreciate it.