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F.B.Perth
- 2 reviews
Good job but poor customer service
Called to compare prices and get a quote, the lady that spoke to me was pushy and decided to just make a booking regardless. After comparing other providers, l decided to go ahead with the service, so I called back to confirm the booking, the time and my details, and they did not change. Next day the technician arrived 1.5hrs early, and when asked to come back on time, he came 0.5hr late. And yes, the carpets were cleaned, but I never got a call or message that the job was done. The following day when I asked why they never sent a digital copy ...Read more
of the receipt, turns out they got my details all wrong and misspelled. Seems the only things they got right are my address, mobile and that they needed to clean the carpets, all else is "ye, she'll be right". That's a bit slack and requires improving.
1 comment
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Owen McClementsPerth, WA
- WA
- Verified customer
Great job done carpets looked clean
I had a fall and bleed on my bedroom and sitting room, the young man that came and cleaned did an excellent job and the stains were removed and carpets looked great I was very impressed and pleased with Electrodry and there staff.
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
Kaysee G.Perth, WA
- WA
- Verified customer
Carpet cleaning
Had our carpets recently cleaned due to a death of a beloved pet. The care and compassion shown by the whole company from booking all the way to the service was outstanding. The advice and knowledge of the team member was great and also left us knowing alot more about their serviced they offer that we didn't know.
Highly rated and will definitely be using them when required again.
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
Find out how Electrodry WA compares to other Carpet Cleaning Services
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ChrisSouth West, WA
- WA
- Verified customer
Happy customer!
I was very happy and impressed with both the service and cleaning of my carpet. This was the first time I used Electrodry to clean my carpet and I would definitely recommend them.
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
- WA
- Verified customer
Recommendation
The young man did a Fantastic job. We will be using them again in September. They were very thorough and we have recommended them to our friends and family. We were very satisfied!!
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
MandyWestern Australia
- WA
- Verified customer
Have booked them again
Fantastic job done of carpets . Good communication with me throughout job. Re booked the company to do more rooms. Would recommend to others.
Reasonable price for the size rooms I had.
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
Kathryn G.Perth, WA
- 2 reviews
Appalling - DO NOT USE
The guy [Name Removed] literally did not even clean the carpets. I don’t know what he was doing in the 25 mins or so he was here but it certainly wasn’t carpet cleaning. The half a dozen stains or so round the place hadn’t been touched. There was only one area under the couch that even looked damp. He completed lied to me when I asked if he had moved a bed (as initially requested) to clean underneath it. He said he had. When I looked the area was untouched.
Appalled I rang customer service. The guy was actually disgusting. Did not listen to me...Read more
3 comments
Electrodry C.Electrodry
Hi, Kathryn. Thanks for your feedback. We apologise for the inconvenience caused. We checked our roster of technicians in the area and found that we do not have a tech named Julian. To help you furthe... Read more
r kindly message us with your best contact number and service address.Hahahaha oh look now I’m being lied to... this company continues to amaze
Electrodry C.Electrodry
Kathryn, all we're trying to say in our response was that you may have our tech name wrong and therefore are having a challenging time finding your customer records. And that is why we are asking you ... Read more
to provide us with more information so we can help you. No one is trying to provide you with false information. We are trying to assist you.Similar opinion? Write a review on ieatwords.com.au!
Cudliss GemSouth West, WA
- WA
- Verified customer
Efficient, quality clean..easy online booking process.
Easy online booking process. Prompt confirmation by phone and text. Extremely happy with end result of carpet clean. Highly recommend and would easily use for any future carpet cleaning requirements.
1 comment
Electrodry C.Electrodry
Thanks for the 5-star review, Cudliss Gem. We hope to hear from you again in the future!
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Review collected in partnership with Electrodry
- WA
- Verified customer
Professional clean
Prompt service, fast and efficient, provided us with an excellent carpet clean, the gent was able to get out long lasting carpet stains. Would recommend this service to others, a job well done
1 comment
Electrodry C.Electrodry
Thanks for the great feedback, Monica!
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
Find out how Electrodry WA compares to other Carpet Cleaning Services
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Never Again !!!!
Made appointment for a consult, techs came out did there demo then called another two technicians out, made a complete mess, said yeah yeah no worries from a professional technician said cost would be $2k for clean tile, grout and grout seal went to email regarding why quote was not emailed to me to then get a reply we are not doing the job WEWWTTTFFFF!!!!! no one had the decency to call to explain why they could not do job, so my thing is don’t say you can bring tiles and grout back to life because you clearly can’t do crap never ever would I recommend electrodry service is disgusting
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Upholstery cleaning was terrible
I had a lounge suite cleaned prior to a move and it was not good. The end result was patchy and parts of the chair cushions and arm rests were missed. I am going to have this job redone and would not recommend this process of cleaning at all especially for upholstery.
2 comments
Electrodry C.Electrodry
Hi, Barbara. Thanks for your feedback. We do appreciate that not all results are perfect. Thus, we warrant our results with a 14-day satisfaction guarantee which you seem to have booked. We'd apprecia... Read more
te it if you can update us and let us know if we can help you further. Thank you.Unfortunately I have moved interstate and unless another branch can honour the guarantee, the 14 day guarantee is no good to me! I won't however, be pursuing this option and will be engaging the servi... Read more
ces of a professional upholstery cleaner. Thank you.Similar opinion? Write a review on ieatwords.com.au!
JennaSouth West, WA
- 4 reviews
- WA
- Verified customer
Amazing !!
It was easy right from the beginning. Easy to book online. Electrodry were prompt at liaising Quotes, bookings. My day and time that was requested was available. The Service person communicated with me that they were going to be arriving in the next 15 mins, they were professional, gave a recommendation for high traffic area on the carpet with a few stains and advised myself as to what they would be doing. The Service person was friendly as well. Carpets were amazing after the job was complete and would happily recommend Electrodry to ANYONE wa...Read more
nting to get there carpets cleaned. This was a vacant carpet clean and am very happy with the result. Thank you very much to my Service person, Sorry I have forgotten your name and have misplaced your business card in amongst the packing and unpacking of our new residency but thank you once again. If we need the carpets cleaned again I will request for the Service person we had. Kindest Regards Jenna1 comment
Electrodry C.Electrodry
Hi, Jenna. Thanks for the great review. We look forward to being able to provide you service again. We're glad you found our service efficient, professional and effective. Again, thanks for having us!
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
Carolyn LittleWestern Australia
- WA
- Verified customer
Excellent Service from Electrodry
All of our carpets cleaned to a high standard, with the recommendation of sanitizing too, which we had done as we have a dog; this left every room smelling nice and fresh.
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Fantastic job
Had carpets cleaned when i was leaving a rental property.
Absolutely great job.
Staff very friendly done a great job.
Dry in no time and all stai s were removed very profesional job.
1 comment
Electrodry C.Electrodry
Hi, Deborah. Thanks for your feedback. We're glad we could help you!
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ElizaPerth
Great job
Just had carpets cleaned and rugs and seats by sean he did a fantasic job i highly recommend electodry perth
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Billyperth
1 Hour Late And No Contact
Despite ringing on the day to confirm the technician would be on time and told he would contact me if not on time, the technician was 1 hour late. When he finally arrived he then wanted to charge more than was quoted over the phone. The technician blamed the call centre for not contacting me regarding being late as well as the cost issue. It seems there is a major disconnect here. The technician then wanted me to pay before he cleaned the carpets in which I refused until the work was complete. Will NEVER use this company again.
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- WA
- Verified customer
Tiles and carpet cleaning
Nathan arrived early, appointment was 8.00am, arrived at 7.45am, no waiting around. Started with tile clean, quick and efficient, floors look terrific. He then did two bedrooms and two living area's looks fantastic and smells fresh and new. Very pleased with end result. Happy customer.
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HarmsiePerth
Bad experience!
There was so much wrong with my last experience with Electro Dry I wouldn't know where to start!! Wondering if the Management has changed because always used to get good service.
4 comments
Electrodry C.Electrodry
Hi, Harmsie. Thanks for your feedback. We'd like to look into this for you. Kindly email your booking details to [email protected] and we will make sure to look into this straightaway.
Will email booking details yet again but won't be holding my breath on any good outcome.
Just blather. 8 days on have heard nothing.
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JasperSydney, NSW
- 11 reviews
Quick and easy booking
After spending almost an hour over several phone calls over several days chasing up a quote from a slightly cheaper company (sole operator) and deciding the savings weren't worth my time and energy, I called Electrodry who booked me in for the time I wanted in only a few minutes. I felt a sense of relief knowing that I wouldn't have to keep calling to confirm the booking or quibble over the quoted amount. Much as I'd love to support smaller businesses, in the end I was looking for an easy experience. The technician was on-time, friendly and informative, and fast.
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Disgraceful service
Carpet cleaner [name removed] locked the keys in the property and did not bother ringing up to notify us that he locked our keys in the property. When asked why he didnt return our keys almost 2 weeks later, he said 'I've been busy and forgot'. Wont be recommending your services to anyone.
1 comment
Electrodry C.Electrodry
Hi. We apologise for the unpleasant experience. Kindly privately message us with your service address so we can have this looked into. Thank you.
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Electrodry C.Electrodry
Hi, FB. Thanks for your feedback. We can assure you that this is an isolated case. We apologise for the inconvenience caused and will make sure to look into this for you. Rest assured that we take our... Read more
customers' feedback seriously and take them on board in our efforts to improve your experience with us. We'd appreciate it if you can message us with your best contact number and service address or email them to [email protected] .