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Reviewer Photos & Videos
Gavin F.Perth, WA
- Verified customer
Terrible cleaning and customer service
Bruno came and did a good job on *most* of the couch - except he clearly missed the upper section along the entirety of the top. I sent photos showing the distinct band of dirt across the top of the couch that wasn't cleaned and I was fobbed off over the course of several emails with inane excuses and patronising rationalisations.
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Tuart HillPerth, WA
- Verified customer
VERY DISAPPOINTED
Cost: $350, Task: Clean carpets 3 bedrooms & lounge (small unit) Result: Carpets still sopping wet 5hrs later, one took over 24hrs to dry despite it being a hot day with all windows open. Had to leave my furniture outside my house. Next day bedroom carpets had grey dried "scum" on them, had to vacuum it off, yuk.
Tiles in laundry, bathroom, hallway "cleaned". Hallway acceptable with a few "touch ups", laundry & bathroom filthy, I scrubbed them changing the water every 4-6 tiles. Not acceptable. Clean & Dry have offered me no compensation for poor work.
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- Verified customer
Reliable and Accurate
Mark came to do the job for us and he came exactly at the time he said he'll arrive. Did a good job at cleaning our sofa and mattress, even offered to remove a small stain on our carpet for free. He also gave us some few pointers or advise regarding keeping our mattress and upholstery clean. Overall satisfied.
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LynSydney Surrounds, NSW
- Verified customer
Thank you so much!
Amazing people and admin team so helpful, thank you!
Last week Clean and Dry cleaned the tiles and grout in our home. It was a large area that included cleaning white grout. We were very pleased with the results and the difference is amazing!
We had another company stand us up at the last minute, despite having booked well in advance and having explained our circumstances. Clean and Dry were only too willing to help us out and fit us into their busy schedule.
A pleasure doing business with Clean and Dry. Thank you!
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GeoffPerth, WA
- 4 reviews
- Verified customer
Fantastic job...highly recommended!
We needed an empty room and 2 rugs cleaned and didn't have a clue who to use. We chose Clean & Dry Carpet Cleaning as they offered 2 alternatives in steam cleaning & dry cleaning. The booking service was done within our requested time frame and we were kept informed of the technician's timing at all stages (thanks Sabrina). When the technician assessed our job he knew exactly which process to utilise and also noticed that our lounge suite needed cleaning and sanitising. When he showed us we could see this was valid.
Anyway the job is complete, represents great value and the carpet/rugs have come up a treat. Will use again when required and happy to endorse them as a highly recommended 'service of choice'.
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JennaPerth, WA
- Verified customer
Fantastic Job Done !
We use Clean & Dry Carpet Cleaning on a regular basis. We find them very professional and the staff very friendly. The last staff member that came out to do our conference area carpets went above and beyond the call of duty, he did a fantastic job.
We would have no hesitation in recommending this company.
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EmmaPerth, WA
- Verified customer
Excellent work
They are brilliant they have done my carpets 3 times and they have all turned out great they do a through job and this is the only service I will use to clean my carpets won't go anywhere else
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MichelleSydney, NSW
- Verified customer
Absolutely MAGIC!
I had my carpets cleaned yesterday and they are without a doubt perfect. I can not fault the booking process, advice given, & the gentleman that cleaned our carpets was polite, professional and thorough. Thank you so much
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Jesse G.Sydney, NSW
- Verified customer
Better than when we moved in!
Mark did an incredible job! I’m almost salty that I did my real estate a favour before moving out!
Will definitely refer everyone to you guys and will use your services again!
THANKS
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ClaudineSydney, NSW
- Verified customer
Exceptional service from Mark!
Just wanted to say what an excellent carpet clean Mark did on my in-laws house today. He was thorough and recommended the best treatment. The results are amazing - take a look! He breathed new life back into the filthy carpets! A+++ for friendly and professional service I highly recommend you book Mark from Clean & Dry Carpet Cleaning.
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- Verified customer
Excellent service!
This was my second time using Clean & Dry Carpet Cleaning. Mark was very friendly and professional. The carpet cleaning gives my floors a deep clean and gets rid of dust and stains that a normal vacuum could never achieve. I would highly recommend their services to anyone looking for a great result with friendly service. Thanks Mark!
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MadBrisbane
- 2 reviews
- Verified customer
Very disappointing
I paid $210 to have my carpets cleaned and the upholstery on a small couch cleaned. I went into the service with an understanding that the carpets were in need of replacing, and even offered the cleaner more money with this in mind. Regardless, I hoped that the clean would at least remove the stains. I was even assured on the phone prior that "if our machines don't remove the stains, then nothing will". So I was disappointed to find that none of the stains had been removed, and even the dog hair under the couch pillow (which I would have expect...Read more
ed to be removed at the very least) was still there. When I called later to voice my disappointment, with the intention of offering to pay a discounted price to have the carpet cleaner come out and go over the job, I was faced with the rudest customer service I have ever dealt with. The woman on the phone essentially called me a liar when I said I was able to remove a candle wax stain with a bootleg kmart steam mop and a dirty old chux rag. When I said I was able to remove most of the stains myself, she went on to come up with numerous ridiculous excuses as to why that was the case. I would have been happy to give the company a fair go to actually complete the service I paid for, however the customer service I faced assured that I will never be using or recommending this company again. The market is far too saturated with way better companies than this one to go through the trouble of dealing with their rude service. I have photo evidence is the carpet before and after the service.Similar opinion? Write a review on ieatwords.com.au!
JohnPerth, WA
- Verified customer
Very good job and very good service
I had my carpets cleaned today by clean and dry and very happy with service. The technician was very professional came on time and did a very good job took the stains of my carpet and now I know that my carpets are cleaned. I highly recommend the company and very good prices they offer and especially for seniors.
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Rads73Sydney, NSW
- 2 reviews
- Verified customer
Always A Great Service
Had my lounge and dining chairs done that were heavily stained and they came up perfect, always a great service from my Tech (Mark) who I always ask for each time I get my place done, never had a bad experience.
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SeosamhPerth, WA
- Verified customer
Carpet looked exactly the same after steam clean with no stains removed
Whatever chemicals these guys are using don't work, I had my office carpet cleaned and it looked exactly that same after the steam clean as before, with no stains removed. When you pay $140 you expect at least some of the stains to be removed-that is after-all why your get a so called 'professional' carpet cleaning company in. When I phoned to complain about the result they basically said 'tuff luck'. Don't waste your money on these guys.
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JonathanPerth
- 2 reviews
- 2 likes
- Verified customer
Dont use!!!! Horrible experience
Unprofessional company that left over wetting and wicking marks on our carpet. Very hard to deal with and got called a liar by their manager on the phone. A technician came to look at our carpet and denied he did the 'new' stains that his machine left. They decline all responsibility and have now left us with four big stains. Again, we are so disappointed, all i wanted them to do was to re clean those areas. An absolute joke. I am in the process of escalating this legally.
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- Verified customer
Scam!!!
I had a carpet cleaning with this company. The cleaner was really rude to start...
We told the company that one of the room was really huge. They said that it will cost us $160, no surprises. When the cleaner arrived, he said that the room was too big, so we had to pay $201, no surprises?!
When we checked is job, we're not happy, he said he was unable to do anything for us (for example, he didn't clean the corners, about 1 square meters). Half of the stains are still there.
Our landlord will keep a part of our bond in order to clean the car...Read more
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StaceyAshfield
- Verified customer
Excellent customer service & they did a great job!
I am in a rental and had just moved in. The carpets were very heavily stained in some areas and I can't believe how well they came up after being cleaned as they were pretty bad! I was really impressed with the customer service and the job they did on the carpet. Can't recommend them highly enough!
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- Verified customer
Excellent customer service and quality of work!
I was very impressed with the customer service, I was able to get an appointment for the very next day at a great price. Marc did an excellent job of cleaning our carpets for a final rent inspection, he was quick and efficient with a good eye for detail and we were very happy with the result. We were also very pleased with the friendly and helpful customer service we received, even after having to reschedule our appointment. We would use again!
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ChrisSydney
- Verified customer
Fantastic work
Mark did a thorough clean on carpet that hadn't been cleaned for a long time. I was surprised how clean it came up! Mark was very attentive and ensured a great job was done. 5 stars
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Questions & Answers
Sueasked
Hi i have written a review dont know why its taking so long to process it just wandering can someone pls tell me what is going on i have done the verifying of my email . Many thanks Sue The review was for dry and clean carpet cleaning pls if someone can tell me why its not processed as yet?
1 answer
CLEAN&DRY C.Clean & Dry Carpet Cleaning
HI SUE,
thank you for your email. I don't know why it is not getting uploaded. If you have written the review on the phone and uploaded the invoice photo then it should go live. but if it is not going live then we appreciate what you have done so far and that means a lot for us that you have tried. much appreciated.
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