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Reviewer Photos & Videos
TracyPerth
- 2 reviews
Very happy
Would definitely use Clean & Dry again. Technician gave me a courtesy call before arrival. He arrived on time, was friendly and told me about the procedure ( I had a 2 & 3 seater fabric lounge cleaned). The lounge was cleaned with no mess and the result was great. Very happy with the service from the initial call to the finish of the service. Pricing was good compared to some other high priced quotes I was given too. Great company here in Perth. Highly recommend. Thanks Clean & Dry.
1 comment
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UnhappyPerth
Do not use this company - Worst carpet and upholstery cleaners in Perth
Utterly disappointed! Clean and Dry are unprofessional and their technicians are either inadequately trained, or instructed to do the job in the shortest amount of time, without concern for quality of work.
I was made to feel like I was exaggerating and felt intimidated and when I showed them areas which they had completely failed to clean.
There were marks on my couch, which they told me even before they even attempted to clean them, wouldn’t come off. After it was "cleaned" the marks were no better. I scrapped my nails over the di...Read more
rty marks and black filled under my nail. I showed them this and they belittled me and rubbed a flat hand over it and then turned it to show me there wasn't any dirt. I cleaned these marks off in 20 minutes using scotch guard cleaner and a damp cloth. I called the company while the technicians were here to discuss these issues and this person, who claimed to be the Manager, was helpful however didn't really assist me with resolving the issues. I told her that one of the technicians put in cold water from the garden hose and she told me that machine heated the water. I pressed her on this as her technician said it didn't and she emphatically said it did and became short with me on the phone. The manufacturers manual confirms it does not. Just about everything1 comment
CLEAN&DRY C.Clean & Dry Carpet Cleaning
Thank you for the feed back. For your house we sent 3 qualified and highly trained technicians in 3 Company vans Logos from top to bottom to do the job for you. Your house does not need more than 2 ho... Read more
urs to do the hole job, especially when you have 3 technicians doing 3 carpeted rooms and 10 seater sofas. They explained every detail for you before starting the job, they did not waste a moment on explaining every detail and the procedure that they will be using. They asked you about steam or dry for your carpet area and you wanted the dry cleaning for carpets although they recommended steam for your carpets. No rush was made at all and they did show you a very dark black water coming from your sofas which at the time we did see animal hair all over your carpet and very heavy on your sofas. We even did a steam clean for your carpet free of charge when we never do dry clean and then steam cleaning carpets just because you were not happy that the dry cleaned was dry straight away as we promise our client you can walk on it straight away. Three vans, three technicians on a Saturday afternoon for a job that will only take 2 hours (GPS tracking showed they stayed 3 hours in your property) and they showed you the black water from your sofas explained every detail for you before starting and you say not professional?. We do not do miracles when carpets or sofas are not at their best condition. We hope you are now satisfied with the information we provided you that are very accurate and hope you understand that these 3 technician did do their best as they promised you onsite. thank you.
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CatherineSouth Guildford
Sparkling WIndows!
[name removed] & his colleague were excellent, polite & professional taking pride in there work. They came to my house last saturday to clean my windows and they were on time and phoned me when they were 30 mins away to let me know they were on way. Keep up the good work!
Professional & great customer service
1 comment
CLEAN&DRY C.Clean & Dry Carpet Cleaning
We appreciate your feedback and comments and we look forward to working with you in the future. Thank you Catherine.
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pietaperth
- 2 reviews
Happy customer
I would like to say a big thank you to [name removed] from clean and dry for an excellent job he did on my carpets ..he was a real professional ...and he went out of his way to help me ...very well mannered polite young man ...he should go far in life ...well done [name removed]
Energy efficient
1 comment
CLEAN&DRY C.Clean & Dry Carpet Cleaning
We appreciate your feedback and comments and we look forward to working with you in the future. Thank you Pieta.
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RosemaryPerth
Brilliant result!
Called this company to come and clean my tiles and grout, and I am so glad I did. I was so amazed at how clean the grout came out. The two gentlemen that arrived were not only on time (which is very rare with tradies these days!), but they called me about half and hr before to say they were on their way. They were so polite and professional...and super fast! They did a fantastic job. Will definitely be using this company again. My tiles look great!
1 comment
CLEAN&DRY C.Clean & Dry Carpet Cleaning
We appreciate your feedback and comments and we look forward to working with you in the future. Thank you Rosemary.
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Steph and Benperth
rushed 30min job uncleaned couches
I've had my couches "cleaned" by this company and it wasn't completed properly.
The technician was here for 30 minutes max a usual clean on my couches takes an hour to one and a half hours. The technician scotch guarded over the "stains" he couldn't remove, within ten minutes of him leaving I scrubbed my couches clean and removed all dirt stains by hand before the scotch girad set and made it harder to clean.. Other companies I have used have physically cleaned my couch. And done it properly. This company is by far the worst I've used.
unfinished job, rushed job, had to re clean.
1 comment
CLEAN&DRY C.Clean & Dry Carpet Cleaning
Thank you for your feed back. On arrival the Technician did advise you before starting that your Five Seater Sofa is very Heavy Stained and cannot get much out what would you like me to do ican only d... Read more
o my best. And Ray did his best as he told you and sprayed Scotchguard as you paid and requested for in advance..Similar opinion? Write a review on ieatwords.com.au!
JenniferPerth
Excellent Customer Service
Sent an email enquiry in regards to having a quote on carpets to be cleanned and rugs and also cleaning of tiles and grout. Received phone call response within 30 minutes from [name removed] plus a follow up email with comprehensive information about my query. They were equally efficient when i rang to book an appt. I chose this company as they provided the best customer service of all providers contacted.
1 comment
CLEAN&DRY C.Clean & Dry Carpet Cleaning
We appreciate your feedback and comments and we look forward to working with you in the future. Thank you Jennifer.
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Megan Wright
- 2 reviews
Fantastic job !!!
This is the first time i have used your service and I just had my
carpets cleaned by [name removed] this morning.
I just wanted to let you know that I am so Happy and that was the best
$85 I have ever spent !
[name removed] did a fantastic job, my carpets look fantastic and I will
definitely be telling my friends and family !
All stains removed !!!! Cheap, fast and professional service !
1 comment
CLEAN&DRY C.Clean & Dry Carpet Cleaning
We appreciate your feedback and comments and we look forward to working with you in the future. Thank you Megan.
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JosiePerth
- 3 reviews
Excellent service
My couch required a general clean along with a few stains which needed removed. I requested online quotes from 3 different companies on a Thursday night and by Friday morning I had a reply from Clean&Dry. I called them that morning and requested the clean be done ASAP, they advised they could do the following day, Saturday (which was a extra $10 for weekend) or Monday. I booked for Saturday. Shortly after the phone call I received a text msg confirming the time and advising that they would call 30mins before arrival, which they did. Ray and J...Read more
ames arrived on time, and were polite, professional and well organised. The job was done extremely done - there were a couple of stubborn stains which I thought were there for good but they got them out. At the end of the job they packed up and left the lounge exactly as they found it (except for the clean couch of course!). They had portable eftpos which was really handy. The couch has come up really well - it's like new again. All in all from the quote to payment Clean&Dry were professional, obliging and friendly. Organised, professional1 comment
CLEAN&DRY C.Clean & Dry Carpet Cleaning
We appreciate your feedback and comments and we look forward to working with you in the future. Thank you Bruntini.
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KalaMyaree
Do not use this company, bunch of cowboys
These guys give small businesses a bad name. I got them round to clean my rug which my toddler had vomited on the previous night. 10 mins to clean a rug and that included putting his things away. The so called technician left and I examined the rug to find it still covered in bits the industrial Hoover hadn't picked up and still reeked and was dry, this rug should have taken 3 hrs to dry apparently. Called to complain and was spoken to like an fool by the apparent manager, who informed me you can't complain as we're a small company, your rugs o...Read more
nly worth $190 and I'm not going to waste my time, told me I should take better care of my things and slammed the phone down on me I'm sorry but how do you stop an ill child from vomiting? And I thought I was looking after it by calling the so called proffesionals. The technician with 20years rug experience didn't examine my rug closely, if he had and had told me this isn't going to work you need the next step up I'd have respected his professional opion and probably paid the extra but he didn't, he did a job on it hath wasn't sufficient so his company could earn a quick buck. What ever I paid for my rug shouldn't matter,it's my hard earned cash and I've just wasted $85 of it. I've been a store manager for 10years and this is no way to run a company. Don't Use This Company.1 comment
CLEAN&DRY C.Clean & Dry Carpet Cleaning
Hi Kala,
Thank you for your feedback.... Read more
The clean and dry staff advised you over the phone and on site that vomit is difficult to remove however a sanitiser would be higly recommended to treat the rug for bactiria, smell and staining. You refused this recommendation as you advsed the technician on site that your rug was not of high value and you did not want to exceed the price of a standard clean. The technician offered you a steam or dry clean option and you opted for a dry clean service. We regret that you are unhappy with the results however the technician did spend 30 minutes on site (as noted by the GPS tracking available) to clean a small rug.Similar opinion? Write a review on ieatwords.com.au!
ShaneHSVAU
- 2 reviews
- 5 likes
All Stains Removed!!
I just had my carpet cleaned by Steven two weeks ago and he was a professional in all aspects. On arrival, he explained the process and attended to the job immediately thereafter. Stains that had been on my carpet for over a year were removed completely. Super clean job! My rental bond was refunded to me :) Definitely would use them again.
Very well priced for the work done.
1 comment
CLEAN&DRY C.Clean & Dry Carpet Cleaning
We appreciate your feedback and comments and we look forward to working with you in the future. Thank you Shane
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Don't Use They are No Good
Just had my 3rooms and my couch cleaned it cost $260 they didn't do the base part of couch just did all the couisons on top laziness my floor were suppose to have been steam cleand they still had dirt and sand on carpet after he cleand it. The floor is suppose to take 12 to 24 hours to dry it was dry 3 hours later I don't no why people can't do there job right also they said they would be here between 10:30 and 12:30 they got here at 12:50
Expensive, don't clean,
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Critic88Perth
- 3 reviews
- 5 likes
Don’t bother
Got them to clean my carpets.
Arrived one and half hours late,
Then they are rushing thru three rooms in a hurry.
After checking we noticed spots he left out and did not clean.
Complained to the company, told us that they will check it out and call us back, we never heard back from them.
Don't trust this company
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marie7572perth
Don't use clean and dry west minister
I had my carpets cleaned,They charged me $300 upfront for a so called industrial clean, I thought that in itself was strange but its company policy because some people won't pay . I now know why. I told them it was still dirty they weren't interested in fixing the problem, once they got their money they didn't want to know, would never recommend them had to pay again for someone else to clean them. be careful with companies that want money before the job is done!
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kimpepsAU
OK
These guys were great for the price - I got 3 rooms cleaned for $80. They did a fabulous job, removed a stain that the previous tenant had left over a year ago that the previous cleaners were unable to remove. They were prompt, on time, and completed the job quickly.
However I needed to take time off work for them and could not give my work place a clear time that I would have off as they were unable to confirm what time they would arrive until the day before. I booked a month in advance, and was meant to have the first spot of the day but c...Read more
ould not get a start time until the day before. After inspecting my place the cleaners commented on how small the place was and how quick it would be to clean. It was agreed that it was the equivalent to 3 rooms (1 bed room, 1 half size room for a study, 1 small lounge area). 10 minutes into the clean the cleaner came out to inform me that they were going to charge me for 4 rooms, telling me the lounge area (the same size as a double bedroom) was the equivalent to 2 rooms - despite the agreement and comments before. We had a robust discussion about itm and it was eventually re-agreed that they would only charge for 3 rooms - and at $80 and the quality clean I was happy enough - I got my full bond back, so they must have done a decent enough job. Arrived on time Removed stains previous cleaner could not Argued with me over the agreed priceSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Sueasked
Hi i have written a review dont know why its taking so long to process it just wandering can someone pls tell me what is going on i have done the verifying of my email . Many thanks Sue The review was for dry and clean carpet cleaning pls if someone can tell me why its not processed as yet?
1 answer
CLEAN&DRY C.Clean & Dry Carpet Cleaning
HI SUE,
thank you for your email. I don't know why it is not getting uploaded. If you have written the review on the phone and uploaded the invoice photo then it should go live. but if it is not going live then we appreciate what you have done so far and that means a lot for us that you have tried. much appreciated.
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CLEAN&DRY C.Clean & Dry Carpet Cleaning
We appreciate your feedback and comments and we look forward to working with you in the future. Thank you Tracy.