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Reviews

3.5

35 reviews
5
(17)
4
(6)
3
(0)
2
(0)
1
(12)
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elizabeth wadsworth

elizabeth wadsworthFisher 2611, ACT

carpet cleaning

published

Not good at all ! The guy was nice enough but he couldn’t clean the edges of the carpet as the machine couldn’t get to the edges! Total waste of money ! I choose Morgan’s any day



2 comments
Electrodry
Electrodry C.Electrodry

Hi, Elizabeth. Thanks for your feedback. We apologise for the inconvenience caused . We can assure you this is an isolated case and we will make sure to look into this for you straightaway.

Still waiting on a quote

published

Extremely disappointed and would not recommend Electrodry. Met with Electrodry at the property only to be told that you will need to wait 5 to 6 weeks to get the hallway and entry floor sanded as the sanders are in Newcastle. Paid my $30 to be still waiting on the quote that was meant to be emailed to me - it's been 3 weeks!

1 comment
Electrodry
Electrodry C.Electrodry

Hi, Stacy. Thanks for your feedback. Our quotes are emailed automatically right after a quote is performed. Can you please message us privately with your booking details and email address please.

Mary

MaryACT

Canberra Electrodry Disgusting cleaners

published

Very disappointed with Electrodry Canberra.Very pricy and does not practice what they advertise.Corners dirty,did not hover under the beds,paid additional for stain removal and many stains remained.Not worth it



1 comment
Electrodry
Electrodry C.Electrodry
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Claire

ClaireCanberra

electrodry...not on!

published

We used electro dry to clean carpets. We explained that we had a couple of stains and they said that they would like us to pay for a prestain treatment at $30.00 per room prior to the clean. We agreed. They took about 15 minutes to do the lot..in and out of here in a flash. We complained to the company and used their 3 Day guarantee but we never heard from them again. So we went to the supermarket and bought some stain remover and we were remove the stains ourselves. So save yourself $200 dollars and go to the supermarket and buy some stain remover!

1 comment
Electrodry
Electrodry C.Electrodry
Dani

DaniCanberra

  • ACT
  • Verified customer

Do not use Electrodry - half baked job for too much money

published
Joel

JoelCanberra

  • ACT
  • Verified customer

Only half the job done

published

Thank you for the carpet cleaning today.

Just to let you know there was no “industrial vacuum” done prior to the carpet dry cleaning and no “carpet grooming done after”.

Very quick service however that is expected when you only do one third of the job.

I will not use or recommend your company again.

After replying with concerns I got absolutely no response. Seems they are quick and happy to respond only to positive feedback.

2 comments
Electrodry
Electrodry C.Electrodry

Hi, Joel. Thanks for your feedback. Can you please provide us with your complete service address and phone number so we can look into this? Thanks.

Joel
Joel

Joel woods
49/219a Northbourne avenue, turner ACT
Ph 0421842629

Donna mollica

Donna mollica

  • 2 reviews
  • 2 likes

Terrible company

published

TERRIBLE SERVICE !!!!
I booked Canberra electro dry to clean carpets and tiles. Took ages on the phone and the call center put me on hold for ages while she spoke to the manager. A time was booked for the job and a time booked for the them to look at the tiles before they were cleaned. Waited 2 weeks, guy came to look at tiles then told me he didn’t have my booking ( which was in 3 days!!!) again I rang the call Centre and she confirmed AGAIN that I had a booking. Next day they ring for a deposit, leave me on hold for 10 minutes to then say they can’t clean my tiles!!!!
Doesn’t help when I’m putting my house on the market next week! !!
TERRIBLE COMPANY!!!

Nick

NickCanberra

  • ACT
  • Verified customer

Non-existent customer service

published
ooragnak

ooragnakSydney

Don't give them your mobile number

published

They have started sending me SMS spam messages daily even though I am on the "Do Not Call" register. These SMS messages don't have an opt out either. I haven't been a customer of theirs for years and won't use them again either since these text messages started.

2 comments
Electrodry
Electrodry C.Electrodry
ooragnak
ooragnak

My phone logs show that to be false. I was receiving messages daily with no opt out information provided as required by law. Thankfully the have now stopped after reporting them to ACMA

Carpet Cleaning Services

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Sue N

Sue NCanberra

What a Difference

published

Carpet looks and feels wonderful. Barry rang to advise he was running late. Very impressed as that is unusual these days.

Kim

Kim

  • 2 reviews

The worst job ever

published

We just had our carpets cleaned and arrived home to find stains still on the carpets. The carpets were so dry after only 45 mins fromf them being cleaned. It's like they were hardly cleaned at all. My husband then got some Vanish carpet cleaner and was able to do a better job removing the stains than what I just paid $200 + for. Spoke to company wanted to send out another technician but we refused. Asked for money back but they said no. Will never use them again

Brian C

Brian C

  • 2 reviews

Good work

published

Yes we were definitely happy with the job performed and the quality and speed with which it was performed. The Technician was very polite and professional and we would certainly Recommend him and the Company.

Ryan

RyanSouth West, WA

  • 2 reviews

Good service

published

Good, kind and friendly service.
Finished product was exactly what I was expecting.
Would use again and recommend to others.

EmilyB

EmilyB

  • 3 reviews

Excellent service

published

The technician arrived early and waited outside until the appointed time; he conducted a thorough vacuum prior to cleaning the carpet and did an excellent job. I had some very large, ingrained stains, and they have been all but removed.

Very Good Job

published

Recently had my Air Conditioner unit cleaned, very pleased with the result. Technician was prompt and polite. Made me aware of other products available but he wasn't pushy, gave me the booklet of cleaning hints etc. Would recommend Electrodry to others.

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Carpets came up like new! Good work.

published

A good job done. Our carpets came up like new, and one is quite old. We luckily picked a hot day, and left the windows open so they dried quickly.
Our worker was efficient and polite.
Would recommend to others.

Roy

RoyPerth, WA

  • 3 reviews

Very good service with an excellent result

published

Prompt arrival of operatives and carpets cleaned very well with very little time required for drying and no mess for us to clean up.

Selina

SelinaQueanbeyan

  • ACT
  • Verified customer

Efficient service

published

I got my L-Shaped lounge and carpets cleaned and was very impressed with the results. I was thinking this service was going to take at least 2 hours to complete, the gentleman who completed the work was so efficient, he completed the job in just over an hour and was very knowledgable and helpful with the services he could provide. The results were great, all stains on the carpet were gone and the lounge looked like new. Would totally recommend Electrodry to others and will use them again.

My lounge is like new again!

published

Lounge had never been cleaned in over ten years! Looks brand new and smells great! Great prompt friendly service and able to fit in with my working hours. I would recommend Electrodry and will be using them again for other services.

Excellent customer service

published

I couldn't be happier with the service provided. The attention to detail was second to none and the final results are brilliant. Your staff member was incredibly friendly and professional, I will definitely be a repeat customer.

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