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Reviews

4.1

51 reviews
5
(33)
4
(7)
3
(2)
2
(0)
1
(9)
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Le-Boof

Le-BoofLaunceston, TAS

  • 5 reviews

Rip offs and Liars

published

I paid to have my carpets cleaned at $159 for 3 rooms+hall. Got slugged an extra $50 for sanitizing when I never asked for it. I rang Electrodry and whilst on the phone the secretary rang guy whom did job. He claimed I asked for big stain to be sanitized. I said it was a Lie that all I asked for was the carpet to be cleaned. Even then he did a half baked job in the other rooms. Going to Consumer Affairs / Small Claims Tribunal sick of companies doing what they please and to whom with no comeback or accountability especially to pensioners.

Franchise UsedLaunceston
1 comment
Electrodry
Electrodry C.Electrodry

Terrible

published

I booked an end-of-lease carpet clean in Launceston. Team showed up 45min early, so instead of 9:30am they called me at 8:45am to say they were standing outside. I had already moved out and had to rush down to let them in. The rest of the bond cleaning had been done, the place was spotless, yet the team kept their muddy shoes on and dumped lint balls everywhere. It took them only 25 minutes to do three large rooms, and I couldn't tell the difference except the place stunk of chemicals. Then they still charged full price. 0/10, would never use the company again.

Franchise UsedLaunceston
1 comment
Electrodry
Electrodry C.Electrodry

Hi, Peggy. Thanks for your feedback. We apologise for the inconvenience caused & we will make sure to look into this issue. Kindly, message us with your contact details and service address so we can help you further.

Narelle A.

Narelle A.Launceston, TAS

Upholstery cleaning was excellent

published

I had a dirty ottoman and light coloured couch and afterwards I just couldn't believe the transformation. It was great. The gentleman who did the job was very professional and thorough. I appreciated that he offered to Scotchguard after the cleaning as I had not considered that. So a very helpful cross sell. Well done



Franchise UsedLaunceston
1 comment
Electrodry
Electrodry C.Electrodry

Thanks for the feedback, Narelle. We're glad you found our customer service satisfactory and look forward to hearing from you again.

The reviewer stated that an incentive was offered for this review

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Rose and Bill

Rose and BillHobart, TAS

Thank you Nick

published

A very professional and trouble free experience. Nick is a very pleasant, friendly and efficient young man that anyone should be happy to share their space with for for a time.

BuZeb

BuZebHobart

Cannot remove urine smell

published

Wanted pet urine smell removed from loose rug with no under carpet. They did a surface clean and sprayed “deodoriser”. Now have a slightly damp rug with overwhelming urine smell. Charged me 2/3rds of the replacement value of the rug after the fact.

Annette C

Annette CDevonport

  • 3 reviews

Carpet cleaning

published
Gaylene

GayleneMontrose

Unhappy

published

I booked Electrodry to do my carpets. Couple of minor stains that were not even treated and did not come out. I was charged an extra $25.00 for deodorising which I didn't request and have sent an email requesting a refund but no reply. Also only two hours after the carpets were cleaned, I spilt a small amount of water on the carpet, when dab up with a paper towel the paper towel turned very brown - so in fact the carpets hadn't even been surfaced clean. Will never use them again.

Franchise UsedHobart
1 comment
Electrodry
Electrodry C.Electrodry

Hi, Gaylene. Thanks for your feedback. We'd like to look into this further for you. Kindly privately message us with your service address and contact number so we can help you.

Happy

HappyHobart

  • 2 reviews
  • 1 like

Professional Cleaning as always!

published

Being in Hobart i didn't have much to choose from. So I used Electrodry for cleaning my mattress in the past and I was super happy. When I booked them for our carpets to be cleaned (rental property) the same guy turned up! I was so chuffed, they are super friendly, very professional and always go an extra mile to please you. I would always recommend them and gladly use them again and again.

Mel

MelCanberra

Like magic!

published

Very professional and completed quickly without hassel. Carpets have never looked better was able to walk on them in a couple of hours. Highly recommended.

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Amazed by results

published

We had our material couch cleaned and the results were amazing! Almost every single mark was removed which was pretty much a miracle. It was so bad. We had it cleaned a year ago by a different company and could hardly tell the difference. Definitely using Electrodry again.

Franchise UsedHobart

Job well done - no issues

published

Booking an appointment was easy and person on phone was friendly and explained what furniture should or should not be moved. Technician turned up on time and explained everything well kept everything tidy. No issues and aircon improved air flow.

Waste of money. 5 rooms plus hallway only 20 mins. Cost over $200

published

Got Electrodry to clean the carpets
The guy turned up done the job and was gorne in under 30mins. Cost $212
I questioned about the time taken vs money paid & he just smirked about it.
The carpet looks worse now then when he came. Took me 45 mins to vac to make it look better fluff everywhere.
Don't waste your money with Electrodry. Never again!!!

Will stay with Electrodry

published

I am very happy with the results of electro dry
My carpets came up really well and fresh looking.

Thank youn

Col W

Col WHobart

  • 2 reviews

Hassle Free in Tassie

published

Must say more than impressed with the service by Jason. The place smelt and looked so clean. Only issue was the initial quote which was at the lower end of the scale. Probably should have operators quote the highest price so people can be pleasantly surprised and have no 'shock' value. It was only an extra twenty and well worth it but it can come across wrong.

Excellent cleaning and carpet left dry

published

Ji arrived with a big smile after phoning me to advise me of his arrival time. We discussed some problem areas and he advised me immediately as to the course of action with these.The carpet areas were left in great condition and even felt dry to touch. Great service and price as well. I am a loyal customer of Electrodry.

Franchise UsedHobart
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Jess

JessLaunceston

Great service!

published

Was so happy with end result of my carpet cleaning! Service was great and carpets were cleaned to the best possible way!

Franchise UsedLaunceston
Jedda

JeddaGreater Melbourne (Outer), VIC

  • 2 reviews

Quality Service!!!

published

The technician arrived on time and before commencing he clearly & professionally explained the process in cleaning our carpet. The finished product was completed in a timely manner, at reasonable cost, and the result was even better than anticipated. Our carpets have never looked better following this cleaning.Highly recommend this service.

Excellent Service and Results

published

The operator gave us clear and concise explanations of what was to happen and how much the service would cost. The operator arrived slightly before the agreed time and performed all work cheerfully and satisfactorily.

Sharon

SharonHobart, TAS

  • 2 reviews

Gentlemanly, efficient service..

published

The gentleman who did our job was prompt, polite, very efficient and left a job well done and very happy customers. I hope we get him for our next job..

Piper

PiperHobart

Prompt, friendly and great job.

published

The guys attended at the time they stated and worked on some very stained, grotty carpet and brought it back to a great condition.

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