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Le-BoofLaunceston, TAS
- 5 reviews
- Electrodry TAS
- Verified customer
Rip offs and Liars
I paid to have my carpets cleaned at $159 for 3 rooms+hall. Got slugged an extra $50 for sanitizing when I never asked for it. I rang Electrodry and whilst on the phone the secretary rang guy whom did job. He claimed I asked for big stain to be sanitized. I said it was a Lie that all I asked for was the carpet to be cleaned. Even then he did a half baked job in the other rooms. Going to Consumer Affairs / Small Claims Tribunal sick of companies doing what they please and to whom with no comeback or accountability especially to pensioners.
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Terrible
I booked an end-of-lease carpet clean in Launceston. Team showed up 45min early, so instead of 9:30am they called me at 8:45am to say they were standing outside. I had already moved out and had to rush down to let them in. The rest of the bond cleaning had been done, the place was spotless, yet the team kept their muddy shoes on and dumped lint balls everywhere. It took them only 25 minutes to do three large rooms, and I couldn't tell the difference except the place stunk of chemicals. Then they still charged full price. 0/10, would never use the company again.
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Electrodry C.Electrodry
Hi, Peggy. Thanks for your feedback. We apologise for the inconvenience caused & we will make sure to look into this issue. Kindly, message us with your contact details and service address so we can help you further.
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Narelle A.Launceston, TAS
Upholstery cleaning was excellent
I had a dirty ottoman and light coloured couch and afterwards I just couldn't believe the transformation. It was great. The gentleman who did the job was very professional and thorough. I appreciated that he offered to Scotchguard after the cleaning as I had not considered that. So a very helpful cross sell. Well done
1 comment
Electrodry C.Electrodry
Thanks for the feedback, Narelle. We're glad you found our customer service satisfactory and look forward to hearing from you again.
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Rose and BillHobart, TAS
Thank you Nick
A very professional and trouble free experience. Nick is a very pleasant, friendly and efficient young man that anyone should be happy to share their space with for for a time.
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BuZebHobart
Cannot remove urine smell
Wanted pet urine smell removed from loose rug with no under carpet. They did a surface clean and sprayed “deodoriser”. Now have a slightly damp rug with overwhelming urine smell. Charged me 2/3rds of the replacement value of the rug after the fact.
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Annette CDevonport
- 3 reviews
Carpet cleaning
I had my very grubby carpets cleaned a couple of weeks ago and the cleaner has done a great job.
Drying time is not as short as they suggest.
I did check with the cleaner before he left and was still given a very short time frame. If I had known it was going to take over 24 hours to dry I would have done things differently and the feedback email I received did not have a link on it as stated
I am very happy with the work and would use the company again but taking into account a much longer drying time
I have noticed in some negative feedbac...Read more
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GayleneMontrose
Unhappy
I booked Electrodry to do my carpets. Couple of minor stains that were not even treated and did not come out. I was charged an extra $25.00 for deodorising which I didn't request and have sent an email requesting a refund but no reply. Also only two hours after the carpets were cleaned, I spilt a small amount of water on the carpet, when dab up with a paper towel the paper towel turned very brown - so in fact the carpets hadn't even been surfaced clean. Will never use them again.
1 comment
Electrodry C.Electrodry
Hi, Gaylene. Thanks for your feedback. We'd like to look into this further for you. Kindly privately message us with your service address and contact number so we can help you.
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HappyHobart
- 2 reviews
- 1 like
- Electrodry TAS
- Verified customer
Professional Cleaning as always!
Being in Hobart i didn't have much to choose from. So I used Electrodry for cleaning my mattress in the past and I was super happy. When I booked them for our carpets to be cleaned (rental property) the same guy turned up! I was so chuffed, they are super friendly, very professional and always go an extra mile to please you. I would always recommend them and gladly use them again and again.
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MelCanberra
Like magic!
Very professional and completed quickly without hassel. Carpets have never looked better was able to walk on them in a couple of hours. Highly recommended.
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Amazed by results
We had our material couch cleaned and the results were amazing! Almost every single mark was removed which was pretty much a miracle. It was so bad. We had it cleaned a year ago by a different company and could hardly tell the difference. Definitely using Electrodry again.
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- Electrodry TAS
- Verified customer
Job well done - no issues
Booking an appointment was easy and person on phone was friendly and explained what furniture should or should not be moved. Technician turned up on time and explained everything well kept everything tidy. No issues and aircon improved air flow.
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Waste of money. 5 rooms plus hallway only 20 mins. Cost over $200
Got Electrodry to clean the carpets
The guy turned up done the job and was gorne in under 30mins. Cost $212
I questioned about the time taken vs money paid & he just smirked about it.
The carpet looks worse now then when he came. Took me 45 mins to vac to make it look better fluff everywhere.
Don't waste your money with Electrodry. Never again!!!
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Will stay with Electrodry
I am very happy with the results of electro dry
My carpets came up really well and fresh looking.
Thank youn
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Col WHobart
- 2 reviews
- Electrodry TAS
- Verified customer
Hassle Free in Tassie
Must say more than impressed with the service by Jason. The place smelt and looked so clean. Only issue was the initial quote which was at the lower end of the scale. Probably should have operators quote the highest price so people can be pleasantly surprised and have no 'shock' value. It was only an extra twenty and well worth it but it can come across wrong.
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- Electrodry TAS
- Verified customer
Excellent cleaning and carpet left dry
Ji arrived with a big smile after phoning me to advise me of his arrival time. We discussed some problem areas and he advised me immediately as to the course of action with these.The carpet areas were left in great condition and even felt dry to touch. Great service and price as well. I am a loyal customer of Electrodry.
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JessLaunceston
Great service!
Was so happy with end result of my carpet cleaning! Service was great and carpets were cleaned to the best possible way!
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JeddaGreater Melbourne (Outer), VIC
- 2 reviews
Quality Service!!!
The technician arrived on time and before commencing he clearly & professionally explained the process in cleaning our carpet. The finished product was completed in a timely manner, at reasonable cost, and the result was even better than anticipated. Our carpets have never looked better following this cleaning.Highly recommend this service.
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- Electrodry TAS
- Verified customer
Excellent Service and Results
The operator gave us clear and concise explanations of what was to happen and how much the service would cost. The operator arrived slightly before the agreed time and performed all work cheerfully and satisfactorily.
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SharonHobart, TAS
- 2 reviews
Gentlemanly, efficient service..
The gentleman who did our job was prompt, polite, very efficient and left a job well done and very happy customers. I hope we get him for our next job..
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PiperHobart
Prompt, friendly and great job.
The guys attended at the time they stated and worked on some very stained, grotty carpet and brought it back to a great condition.
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Electrodry C.Electrodry
Hi, thanks for your feedback. We apologise for the inconvenience caused and we will make sure to look into this issue immediately. To help you further, kindly respond to your message with your name, c... Read more
ontact number & service address. Otherwise, please e-mail us on [email protected]