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CatMetropolitan Adelaide, SA
- 5 reviews
Clunky call centre, poor communication
Save your time and energy.
I submitted an online quote.
I received a call back while I was away from my desk.
I called them back again and it was an offshore call centre.
What followed was inept customer service officers asking scripted questions repeatedly.
I eventually terminated the call and went with one of this company's competitors.
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Tony GMetropolitan Adelaide, SA
Polisher is not suitable for cleaning average soiled carpets
I used this company several years ago to clean three of my rooms that all had Hi Lo carpet, I was disappointed as all they could do with their polishing machine with pad on was spread out the residue flicking some of the dirty water on to the lower walls, the pad was only rinsed twice. Management said these machines are only for a low residue clean, and we could do it again. I refused. I believe these machines could do a good job if the pad is rinsed every few square metres.
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FrancesMetropolitan Adelaide, SA
Amazing!
Thank you so much to Pavlos who did an upholstery clean on our lounge suite today. We can not believe it looks as good as new, we are so happy with the result. Fantastic friendly service, thanks again Pavlos and Electrodry.
1 comment
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GordyMetropolitan Adelaide, SA
- 3 reviews
- 1 like
- SA
- Verified customer
Beyond my expectations
I wanted to thank Ken the service technician for his professional, polite and friendly manner. He cleaned my mother's carpets beyond my expectations. Many old stains cleaned up really well. I would recommend their service to anyone.
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The reviewer stated that an incentive was offered for this review
Stained after cleaningMetropolitan Adelaide, SA
Bad staining
Lounge chair was badly water damaged by contractor, now has large water stain on headrest and arm which cannot be removed, company blamed me saying that i must have used some kind of a chemical on it. Beware they dont wet furniture too much
1 comment
Electrodry C.Electrodry
Hi, thanks for your feedback. We apologise for the inconvenience caused and we'll make sure to look into this for you. To help you further, kindly email your contact details and service address to [email protected]
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KLMCentral, SA
- 10 reviews
- SA
- Verified customer
Great customer experience
Great customer experience from beginning to end. Easy booking process and confirmation. Service technician Matt was professional, explained the cleaning process, was thorough and efficient. I was even contacted by Matt himself as he was running a little late & not left wondering where he was - that's service! I am very happy with the results, carpets look new and smell fresh again. Thoroughly recommend Electrodry for your carpet cleaning.
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
ShaallMetropolitan Adelaide, SA
- SA
- Verified customer
Couch looks brand new!
I am very happy with the end result. We havent had our couch professionally cleaned before but our consultant did a great job! Came out looking brand new. Would definatly use electrodry again and would recommend.
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
gweginozAdelaide
- 9 reviews
- SA
- Verified customer
Great Job!
I have our carpets cleaned every year, and for the last 2 I have been going through Electrodry SA: I was perfectly happy with the service: from the easy booking process, the quote given, the friendliness and professionalism of the technicians, to the treatment given (the carpets indeed stay fairly dry... well, let's say not too wet), including the stain protection.
Will definitely use them next time!
1 comment
Electrodry C.Electrodry
Thanks for the thorough review, Gweginoz. We're glad that you're satisfied with our booking process and service!
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Ken WallerMetropolitan Adelaide, SA
Electrodry tech in SA.... recommendation to all potential customers
As an Electrodry technician our service is second to none, thoroughly recommend everyone to use this great service as you wont be disappointed. The cleaning methods have been used and perfected for more than 34 years throughout Australia. Contact our call centre for a great quote for your cleaning requirements.
1 comment
Electrodry C.Electrodry
Thanks for recommending us, Ken. We're very happy to know that you are satisfied with the results of our service.
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SimonBMetropolitan Adelaide, SA
- 2 reviews
- SA
- Verified customer
Booking over the phone was simple, upfront cost, the carpet cleaner was great.
Called up and spoke to a polite, helpful Electrodry agent. I was booked in for the next day, 9am.
Costs were explained up front.
Matt the carpet cleaner arrived on time, was courteous, explained what was required.
Master bedroom and lounge were cleaned in under an hour.
Carpets were spotless, really impressed.
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
- SA
- Verified customer
Electrodry are worth the money I spent.
The technician was punctual and came at the time we had arranged.
Hes was dressed appropriately, and explained the prestain treatment and asked if I wanted to have the option, which I agreed to have done. He was pleasant and had a great attitude to his work.
I was also told honestly before the work was commenced of the probable outcome of the work before he commenced work on my carpets. As the carpet had a few areas that were fairly stained, I think his opinion was fair.
I was very happy with the completed work done, even though it was explai...Read more
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
Fiona SmithMetropolitan Adelaide, SA
- 2 reviews
- SA
- Verified customer
So worth doing!
I had my two King Cloud recliners upholstered in a light grey fabric - big mistake, don't do it! They're about 5 years old now, and over that time I've had Electrodry clean them, and then my cleaner's do it with their carpet steam cleaning machine. They had gotten really bad again - very grubby on the head rest and on the arms, and various marks on the seat cushions. I just had them re-done by Electrodry, and the results were fantastic! It was defnitely better than what our cleaner's could do, and I think it was this good last time Electrodry did it too. $110 far cheaper than the $1780 for King to re-upholster them!! They're pretty much like new and it took about an hour (then all day/overnight for them to dry).
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NickyMetropolitan Adelaide, SA
Yay so clean
Pavlo has just cleaned my carpets and they have come up amazing, my carpets were pretty bad before today.
Thanks Pavlo i will recommend you to my friends for there carpets, cheers
1 comment
Electrodry C.Electrodry
Thanks for the feedback, Nicky. We're glad you're happy with our service!
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Repolish floor boards
I rang and was put on to the man with my postcode and was told sorry but I don't do that service and was told by him to ring back the number and use 5000 as the postcode. I rang the number and the person on the phone gave me a rough costing and that she could send someone out to quote the job. She then told me to hold the line which I did, when she returned informed me that the rep in my area didn't offer that service ( which I already knew ) and sorry she couldn't help me and ended the phone call. I think this is very poor service, especially ...Read more
when I see this service advertised on TV and I can't use it, so my question is why can't another technician come out and give me the service that I required. I am feeling really frustrated about the outcome of the whole experience RegardsSimilar opinion? Write a review on ieatwords.com.au!
Since bought a Bissell with outstanding results
I had my carpets cleaned at a cost of 500 dollars. The fellas that came were really pleasant, this was the first job for this fella without full supervision. The carpets looked good and stains appeared to be gone. It took a lot longer to dry than anticipated and slowly over 2 weeks the stains reappeared, spread out and less obvious but there. I bought a Bissell cleaner and on first use the water was quite brown which really surprised me. It took a couple of hours to dry and the carpets look bright and it smells amazing. This was at a cost of 345 dollars. An expensive lesson for sure.
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sueMetropolitan Adelaide, SA
- 2 reviews
happy customer
I was happy with the service and the steam clean. There were some stains that did not get removed but I was told they may not come out before they started.
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PingWalpa
- 2 reviews
- 1 like
- SA
- Verified customer
Very satisfied with the job
The carpet was very grubby but it turned out above what we expected after their service. Will be good if it is a little bit cheaper.
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MelPerth, WA
- 5 reviews
Ruined my lounge suite
My white linen lounge has big pale yellow patches after being cleaned . The water has stained my lounge. The job was rushed & didn’t do 1 side of lounge at all. All my furniture surrounding was also covered in water.
I have made several phone calls & emails trying to get it rectified but 6 weeks later nothing has been done to try & fix it. I get a response saying we are looking into it & speaking to an upholster but never spoken to me again. I’m so upset & cant believe a big company can do this damage & not fix it.
2 comments
Electrodry C.Electrodry
Hi, Mel. Thanks for your feedback. We'll look into this issue straight away. To help you further, kindly privately message us with your best contact number and service address.
0416039214
8 Harlequin Way Yanchep 6035
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Cleaned a smoke damaged mattress
The guy arrived exactly on time, was friendly and professional, and did an excellent job. Removed the smell and dirt from our mattress.
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MelLaunceston, TAS
- 2 reviews
- SA
- Verified customer
Disgraceful service
Had my tiles and grout cleaned and sealed paid $1000.00 they left the floor wet and stained the tiles looked worse than before the clean. Plus after it was done I was told they only seal the grout not the tile even though I was told that’s what they were doing. Plus it’s called tile and grout seal. But they only seal the grout. They were meant to get back to me in regards to fixing the mess they left but have heard nothing in 5 months even spoke to a man in his van outside the house 2 months ago and still nothing. Absolute thieves.
2 comments
Electrodry C.Electrodry
Hi, Mel. We've been advised by our local area manager that this is being sorted out with you. If you have any more questions about this issue, kindly ring our customer service hotline 1300 71 71 75.
Thankyou and will do
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Electrodry C.Electrodry
Thanks for the great feedback, Frances. We truly appreciate it.