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Kenneth AdamsonSouth East Queensland, QLD
- QLD
- Verified customer
Brought back to life.
Work was done thoroughly and speedily. My wife is completely satisfied. The carpet is a DuPont and is stain resistant, and is 25yrs old. It now looks like new. Will soon be a returning customer.
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Review collected in partnership with Electrodry
rod b.South East Queensland, QLD
- QLD
- Verified customer
Air con clean
Great service on time, no mess all clean and with a great attitude.will be getting this done yearly .price was hundreds of dollars cheaper than other company's. Would recommend this service.
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
Jim_Ford
- 3 reviews
OK but did not meet our expectations
Our carpets were generally in a reasonable condition with some wear marks in the bedrooms. The pre-vacuum could have been a bit more thorough in some areas. We were hoping a number of areas would have come up better than they did. Probably not going to bother with the dry cleaning approach again - good that you can walk on them in a short period of time but overall result fell short of our expectations.
1 comment
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- QLD
- Verified customer
Carpet cleaning dry within half an hour
Efficient and professional service. Worker was very polite and helpful.
The call centre however gave me the wrong time that the carpet cleaner would arrive. Communication issues could be improved by firming up procedures.
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
Tracey AltinSouth East Queensland, QLD
Fantastic Service
Very happy with service & outcome of the carpets that were cleaned, the guy who came out to clean the carpets did an excellent job. Will definitely be using Electrodry again.
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The reviewer stated that an incentive was offered for this review
- QLD
- Verified customer
Excellent service
Although the service person was very early he did an excellent job and provided me with some very useful cleaning tips whilst he was here, offering scotch guarding the carpet as well
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Review collected in partnership with Electrodry
Electrodry big RIP -off
Electrodry worst service.
They broke my split system aircon in 2018 when they came to clean it.
They tested the system before they start clean it and at the end they broke it and they said it was broken.
Manager from Electrodry Queensland is a big Coward (stand up and be a man)and was always hiding behind the receptionist when I called to fix the problem.
They should not operate as a business in my opinion, they have rookies working there not professional staff.
1 comment
Electrodry C.Electrodry
Hi, Lavinia. Thanks for your feedback. We'd like to look into this issue for you. Kindly message us with your best contact number and service address so we can help you. Thank you.
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Amazing how Tony managed to make my beige chaise lounge look new again!!!
A big thanks to Tony from Electra Dry for bringing my badly stained chaise beige lounge suite back to New again he really is amazing, such patience and great knowledge of what to do. I would definitely recommend Electadry and especially Tony. Thanks Tony you made my day. Pauline, Mango Hill, Brisbane 4509
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TanyaSouth East Queensland, QLD
Split system cleaning
I had a clean booked for my split system and the guy could not even get the front cover off properly and then did not place it back on flush never again
1 comment
Electrodry C.Electrodry
Hi, Tanya. Thanks for your feedback. We apologise for the inconvenience caused. We can assure you this is an isolated case and we'll make sure to look into this for you. To help you further kindly mes... Read more
sage us with your best contact number and service address. Thank you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Electrodry QLD compares to other Carpet Cleaning Services
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PennyWSouth East Queensland, QLD
Split System AC clean not happy
Booked in to have 3 split systems cleaned, after having one done the year before (which we were very happy with and it smelt like clean air after the clean). They previous guy took an hour to clean 1 unit, this time it took a guy 1 hr to do 4 units. I thought, ok he must be more experienced. He then sold us on a spray that would help keep the mould at bay for months, $50per unit. We did it.
After they were cleaned he turned them on and they smelt ok. It was 3 weeks before we needed to use the ac again, and they were back to smelling of moul...Read more
d. I rang and said I was disgusted that after paying for the extra spray they didn't even last 3 week's. I could still see mould. They sent someone to come and check, and I was told they were cleaned and it was the fault of the outdoor unit and that the mould was all in the pipes. The guy sprayed some lavender spray and said that would help the smell, no it didn't. I would not recommend anyone use Electrodry for their ac cleaning. All 3 technicians had different views and obviously clean differently. I find it bizzare that the 1st technician did and amazing job, couldnt fault, but the second is being blamed on the ac pipes and outdoor unit. A 2 week guarantee is all they can give on their cleaning, that should tip you off that they are not even sure of their ac cleaning ability. Regret not taking this advice myself, $420 wasted.1 comment
Electrodry C.Electrodry
Hi, Penny. Thanks for your feedback. We apologise for the inconvenience caused & we will make sure to look into this issue. Kindly, message us with your contact details and service address so we can help you further.
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WayneSouth East Queensland, QLD
Would not use this company again
Young fella that came out was nice and pleasant and went about his job fine.
Electro dry
Terrible customer service booked 5 a/c units to be cleaned could only do 3.
Others too large for the cleaning bag they use
Booking lady did not ask a/c sizes when booking
1 unit leaks water now we opened it up
Full of muck just 2 weeks later
1 comment
Electrodry C.Electrodry
Hi, Wayne. Thanks for your feedback. We can assure you this is an isolated case. In saying that, we apologise for the inconvenience caused. We do have a 14-day satisfaction guarantee. To help you furt... Read more
her, kindly message us with your best contact number and service address.Similar opinion? Write a review on ieatwords.com.au!
Patricia DonnellyWide Bay-Burnett, QLD
- QLD
- Verified customer
Great job
The workman did an awesome job, very thorough and helpful. He was admittedly a little late but was apologetic explained the reason why and then got on with the job. Would recommend this service
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
Dayboro QLDSouth East Queensland, QLD
Quality job and good value for money
Technician was professional and friendly. Job was quickly responded to after phone enquiry. Good value for money. Long term stains successfully removed from carpet. Technician able to quote and complete extra works on the spot.
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Leesa BSouth East Queensland, QLD
- 2 reviews
- QLD
- Verified customer
Excellent Service - Highly Recommend
Booking was easy and operator provided clear details about prices and services. Operator was on time, professional, did great job cleaning rugs/lounge. Fab service would use again and recommend to others.
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Review collected in partnership with Electrodry
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- QLD
- Verified customer
Customer service centre helpful
The team at the call centre provided friendly yet professional service and good information and feedback along the way. When changes to the booking were needed this was attended to smoothly and confirmation emails were promptly received so that I had confidence that the work was scheduled for a time that would suit.
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The reviewer stated that an incentive was offered for this review
Find out how Electrodry QLD compares to other Carpet Cleaning Services
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StevenSouth East Queensland, QLD
- 2 reviews
time wasters
I booked in to get my carpets cleaned an aircon cleaned . they were 2 hrs late and i would not recommend them too anyone.
and was not given any discount and rang them up with my complaint and they still have not got back to me do not use this company.
2 comments
Electrodry C.Electrodry
Hi, Steven. Thanks for your feedback. We apologise for the inconvenience caused and rest assured that we will investigate this matter. We can assure you that this is an isolated case. We will take your feedback on board to help improve our service.
I hope you do as it costs nothing to call n let people know when you are going to be late .
especially 1.5 hrs late on a Friday afternoon
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Paul G.South East Queensland, QLD
- QLD
- Verified customer
Worst Service Ever
After happily getting my Air Con cleaned last year I got them to do it again this year.
Well, the technician broke the door on the air con, left it not even clean and it's been leaking for 2 weeks. After a RE-DO was scheduled, it was cancelled 3 times due to the technician calling in sick. After the last cancellation I asked for a refund. Still waiting for it even though I paid with a Credit Card, I don't understand how they can't put it straight back on. They asked for my bank de details instead and I'm still waiting.
1 comment
Electrodry C.Electrodry
Hi, Paul. Thanks for your feedback. We apologise for the inconvenience caused and have forwarded your feedback to our complaints team. A member of our staff will get in touch with you within the day regarding this issue.
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Child Care BusinessSouth East Queensland, QLD
- 2 reviews
- QLD
- Verified customer
Quick, thorough and on time.
I had 4 children at home and this wasn't a problem for the guys. They had the job done thoroughly and quickly. They were extremely helpful in putting the carpet back to its original place for me.
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Review collected in partnership with Electrodry
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- QLD
- Verified customer
Best carpet clean ever
We had to get Electrodry in after using another company who did a poor job. Electrodry did a fantastic job. Carpets were in bad shape but now look brand new. Staff were so friendly and helpful too.
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ep23011953South East Queensland, QLD
- 2 reviews
- QLD
- Verified customer
Great Service
Extremely happy with the service and staff very lovely to speak too.
My rug came up like new. Highly recommend Electrodry for cleaning. And will use them again.
Keep up the good work.
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Review collected in partnership with Electrodry
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Electrodry C.Electrodry
Hi, Jim. Thanks for your feedback. We apologise if the results didn't meet your expectations. We do warrant our service with a 14-day satisfaction guarantee and would like to send a technician to redo... Read more
the areas on your carpet that you think may need a bit more attention. To help you further kindly message us your best contact number and service address. Alternatively, you may call our customer service hotline 1300 71 71 75 to ask for a re-clean. Thank you.