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Drymaster Carpet Cleaning QLD, Gold Coast
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Sarah R.South East Queensland, QLD
- QLD, Gold Coast
- Verified customer
Outrageously disappointed
I booked to have my carpets cleaned just before Christmas 2022 & Found my technician to be a friendly person.
I have to admit I was very surprised that it took him the same time to complete my whole house, as it did me, to simply vacuum.
Upon completion, after glancing at each room, I mentioned to technician that I expected them to come up much better & that I was not satisfied with results. One particular stain I told him I didn’t expect to come out, but knew the rest were simply household day to day marks. Asking him to repeat procedure on ...Read more
1 comment
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Carpet
Very Happy with Luke he presented himself on time and was very obliging on any request
I asked, I would be happy to have your company clean any additional carpets in our home in the future.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Sandra, thank you for your review regarding our technician Luke. Pleased to hear you were happy with his service.
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5.0(88)MaggieSouth East Queensland, QLD
Great job!
Job was completed in the time estimated and the job was thorough and done to satisfaction. Very happy with the result. I would definitely use them again. Thanks very much
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Maggie, We are pleased to hear you are happy with Drymaster. Thank you for your review.
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Find out how Drymaster Carpet Cleaning QLD, Gold Coast compares to other Carpet Cleaning Services
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AlanGold Coast
- 2 reviews
- 5 likes
Good job well done.
Job was not easy, but was done efficiently and well. Small mix up with time of arrival, but apart from that, very happy with the result. Will certainly use Drymaster again and would be happy to recommend them.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Alan, thank you for your review, I have passed on your comments to the technician Luke who completed your job. Sorry for the time mix up but we got there in the end.
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HeidiSouth East Queensland, QLD
Didn't even bother to show up
I had scheduled an 8:00am appointment on Saturday and the cleaner didn't bother to show up. I phoned the office repeatedly who just advised they were unable to get a hold of him. Really disappointing considering there are mostly good reviews. I was told that someone would contact me today (Monday) to discuss but have not received any form of correspondence. I was completely inconvenience and am really unimpressed with the customer service.
4 comments
Mark S.Drymaster Carpet Cleaning
Hi Heidi, thank you for your review. The technician was calling you on Saturday morning to confirm. Please check your messages as your phone went straight to voicemail. We confirm jobs when 30 minutes... Read more
away. As there was no reply we move to the next job. Sorry for the inconvenience but we did offer you a new time.You offered me a new time after over 2 hours had passed and it was via email.
I have no messages on my phone. Your operator repeatedly stated, after me having called repeatedly, that she was unable to... Read more
Mark S.Drymaster Carpet Cleaning
Not worth a response.
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Katherine RaylorSouth East Queensland, QLD
Fantastic job highly recommend this company
The gentlemen turned up on time and was very polite. He did a thorough job of my 4 bedrooms and lounge room carpet. I would highly recommend drymaster cleaning for all upholstery and carpet cleaning
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Katherine, thank you for your review and recommending our services to other customers.
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Excellent service!
John arrived on site punctually and carried out the quoted works professionally. We are very happy with the results and would recommend Drymaster to our family and friends.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Balf, thank you for recommending our technician John and thanks for your review.
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- QLD, Gold Coast
- Verified customer
Carpets dry cleaned
Quoted and booked online. Professional and did amazing job. Great tips on removing stains. Will definitely be a repeat customer.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi cazniland, Thank you for booking online and leaving your review. Pleased to hear you were happy with our service.
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Very happy
Very happy with service and will use again and recommend to my friends and family operator was very polite and most helpfull
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Patti, pleased to hear that you were happy with our service and thank you for leaving your review.
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Find out how Drymaster Carpet Cleaning QLD, Gold Coast compares to other Carpet Cleaning Services
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Fabulous Job
Right from the start with the online booking, Drymaster were very efficient. David messaged the night before confirming the job, arrived on time, was courteous and friendly, and cleaned the very stained carpet perfectly, resulting in it looking brand new. Great job!
I would highly recommend them.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Roz, thank you for your review. We are pleased to hear you were happy with our service and we look forward to working at your premises again.
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- QLD, Gold Coast
- Verified customer
Awesome job, so thorough
My lounges were cleaned by Tommy. My lounges have never looked so clean! He got all stains out, and took the time to put the cushions out in the sun so they dried in no time. Very happy with the service.Thank you.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Jodie, I will pass on your comments to our technician Tommy. Thank you for your review and thank you for recommending Drymaster.
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Suneth
- 4 reviews
good job
Came on time as planned. Efficient and cleaned carpet to a high standard. Can highly recommend to anyone who requires this service
1 comment
Mark S.Drymaster Carpet Cleaning
Hi Suneth, great to hear you were happy with the high standard of our service. Thank you for your review.
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Drymaster Carpet Cleaning - Gold Coast - I was so impressed!!
I highly recommend [Personal Name Removed] from Drymaster Carpet Cleaning on the Gold Coast. Over the years we had accumulated multiple permanent carpet stains in the bedrooms that several other companies had been unable to remove over the last 13 years. Well thanks to [Personal Name Removed] we do not have to lay new carpet as we planned to do as our carpet looks new again. [Personal Name Removed] took the extra time and care to remove the old stains. I just can't believe how fresh and clean the rooms look again.
Exceptional value for money and the best service I have received on the coast for a long time.
1 comment
Mark S.Drymaster Carpet Cleaning
Hi, J Wright. Thank you for your comments and I have passed them on to Tyrone the technician who visited your premises.
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Questions & Answers
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Mark S.Drymaster Carpet Cleaning
Hi Sarah thank you for your half truth review. As you well know you waited till one month after your carpets were originally cleaned until you emailed me your complaint. We do guarantee our work but t... Read more
his does not extend to permanent stains. Our website clearly states we will return and clean any areas of concern free of charge up to 14 days from the original clean. No stalling tactics were used to resolve your complaints and I have records of all emails sent to you. The only delay was the technician that cleaned your carpet had not returned to work until January the 13th and I was waiting for his written report. You have a copy of the written report which is as follows: As discussed, this job was Booked in at 10am on Friday 29 Mayember 2022. Kevin advises the following in relation to this completed job: