Pet Circle (page 2 of 149)

I placed my second order with Petcircle on Wednesday and it was delivered today before the estimated date (Monday 10th) My first order also arrived within two days ahead of schedule. I am in metro Melbourne

Did not deliver dog food within 1-2 business days. I didnt recieve it for 7 business days. It was prescription dog food so I cant just buy it anywhere. It was a Friday when i called and they sad it wont be dealt with until monday when people are back in the office. Then they delivered it to the wrong address. No care or consideration for the customer or the fact my dog had no food.

Can you please sort out your courier company for the Sunshine Coast. This is the second time the product took forever to be delivered. Email said it left your warehouse on Monday, which was super quick packaging on your end... then it took until the following Monday afternoon for it to arrive by courier. I dont seem to be the only one having issues with your delivery service.

I ordered products and they just left it front of house without knocking the door. I received email that products was delivered. When I get home I can’t see any box. Share mate was home but he didn’t hear someone knock the door. I asked petcircle and she told me normally they just leave it front of house. They are not responsible for my order. I didn’t get money back. I should order from Pet house. They use post office for delivery and if I’m not home they will keep it in post office.

Please explain why do you continue to use the worst couriers in Australia
I’m soo dissatisfied with your delivery why would a great online store sabotage it self like this ?

I’ve been a customer for close to a year now and never had any issues. My last order was a week ago and yet nothing has been delivered. I’ve called customer service twice only to be told it’s at the couriers depot. I called the courier and was told the tracking number didn’t exist . Called customer service back to cancel the order so I can buy cat food from elsewhere only to be told I’ll get a store credit once they receive the order back from the courier. This is a bloody joke . Disgraceful customer service. Never ordering again. They’re quick to take your money but give you a run around to get your money back.

Ordered on the 22/01. Supposed to arrive on the 27th. Still haven’t received food and the tracking hasn’t changed since the initial email. Tried calling but first I get put on hold, then it says 5 minutes later that my call cannot be taken. They have not responded to my emails either. I am now out of food for my puppy and my older dogs food in a different order has not arrived either so now we have no dog food left at all and I have to overspend on my budget to buy food I just ordered from Pet Circle. I Am very upset and will not be returning as a customer because of this horrible experience in communication.

My first order submitted Wednesday - $238 worth. Was told to expect delivery Friday (today) - I'm relying on it as my kitten food is all almost gone. Hasn't yet arrived. Realised no confirmation email sent to me. Logged in online and found order is wrong (an extra bag of food I didn't order and also didn't pay for??). Order is not even packed yet, let alone shipped. Can't get through on the phone - on hold 5 mins then hangs up. Tried Live Chat - I'm 25th in the queue!! Not looking good for my first order :(

I'm still waiting on my order that was meant to be delivered days ago. I called them, waited 15mins only to be told they couldn't taker my call right now. Gone! Thanks for wasting my time.

Worst service ever. They used to be fantastic - reliable delivery within 48 hours. Since they dropped the minimum order from $99 to $49 their service has absolutely sucked. I am on day 8 of waiting now. No answer to emails, can't get through by phone, and chat service patronising and unhelpful. Disgusted.

Awful service. Paid for my order and waited for a long time without them telling me there was an issue with my order. Just as well I decided to check and found the order was "pending". The money was taken from my account however. I had to contact them to ask where the order was and they told me that they didn't want to process the voucher code that I applied and would process the order if I paid the difference. At least they could have contacted me and not take payment. Don't recommend to anyone, quite expensive anyway.

I bought the Big 5 all in one treatment last October- it is supposed to be 6 doses. I gave my dog the 5th dose the other day and noticed that by the time the next dose is due- the product will be out of date. Pretty annoyed as these things are not cheap and now I have to throw a dose away!!! Given this product was new to the market at the time- I am concerned about your stock control practices. I don't have the proof of purchase but you can look it up on my order history.