Petal & Pup (page 4 of 10)
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Amazing customer service from Abby
Amazing customer service from Abby. Such a great experience. Very helpful and speedy with her replies. One of my best online ahoooing experiences
- 5 reviews
Great products, excellent service
I've bought off here multiple times and it's great. Some items may not be as good as others but I just go off what the reviews say.
The sizing is pretty spot on there's only been one item where it did not fit me. There is a good selection of clothing.
The customer service is amazing! They are super friendly, respond back quickly and were very accommodating to my requests. They also dispatch orders pretty fast.
- 2 reviews
Exceptional products and professional service.
Could not recommend petal and pup more. Amazing quality clothes and incredible customer service. I recently purchased 2 sizes of the same dress and upon returning one, petal and pup were more than accommodating for my return. A prompt email and professional response to my request.
Highly recommend petal and pup and can’t wait to purchase again.
Perfect dresses for all occasions
Highly recommend petal and pup clothing to anyone, I needed a couple of dresses for some upcoming events and I couldn’t fault the two dresses I received! Beautiful quality clothes that fit perfectly! And super fast delivery.
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Amazing return process
On top of having amazing delivery times, Petal and Pup have such a great the return process on their website! Larger clothing stores that have been around forever don’t even have such a user-friendly, streamlined online return system. So helpful!
Best customer service, fastest postage and amazing clothes
Seriously fastest postage ever! Always receive the very next day.
Returns and exchanges are super easy and the customer service is amazing!
Best of all clothes are beautiful always receive lots of compliments
Poor quality :(
I first saw Petal & Pup on an Instagram feed and it all looked really pretty and stylish, I got the impression that it is good quality, trendy clothing but I am quite disappointed with the quality. I ordered a PU leather jacket, a cardigan and a playsuit. The PU leather jacket looks okay, but it is very shiny and it has a a bad smell. The cardigan had a dangly button, I had to sew it back properly before even wearing it. The playsuit I'll admit is up to scratch, but I don't think I'll buy here again unfortunately, I paid a lot of money for these items and I feel ripped off. After reading that they only offer store credit, I'm not sure there is much hope of getting my money back. What a waste of my splurge money :(
- 2 reviews
Perfect customer service
The customer service was exceptional. Blown away by how quick and efficient Tori was with replying and answering any questions I had. Highly recommend
- 3 reviews
Excellent product and customer service
I have been ordering from Petal + Pup for years now because of the quick turnaround and I live in Perth. You can quickly jump on the app or website and make your purchase knowing you will receive the purchased items in a few days.
I'm never disappointed with the quality of each purchase. All run true to size and of good quality.
The customer service team are quick to respond and are kind. They do a fantastic job and I will continue shopping with Petal + Pup
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Excellent service
I had an issue with a return and needed to contact company. They were prompt with a response and very helpful. Satisfactory outcome
Phenomenal customer service
Great team. It was my first time purchasing from P&P and they made it very easy to exchange an item that just didn’t suit me but was perfectly fine in quality.
I had made an error with my exchange and the staffs attention to detail on helping me correct this error was next to none.
Highly recommend these products due to having such outstanding experience and I absolutely love the 5 other pieces I purchased ❤️ Thanks again guys x
- 2 reviews
Petal and Pup is my absolute favourite clothing company!
I placed an online order in February and received it slightly later (due to the QLD floods). I was so impressed with the ongoing e-mail communication from Petal & Pup staff to ensure I safely and efficiently received my new beautiful Petal & Pup dresses! I cannot fault the staff at all. I feel I am such a valued customer. I love all of my Petal & Pup dresses and especially appreciate my two new beautiful dresses that I’m excited to wear sometime soon! Thank you, Petal & Pup. You are simply amazing! I’ll be purchasing even more amazing clothing items from you. xo
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Customer service was incredible
Ella was wonderful, she helped me through a really stressful process regarding dresses and returning, she helped make the whole situation smooth sailing. Fast responses and super kind.
Amazing customer service
I highly recommend the store! Their products are amazing and so is their customer service. I am a returning customer and can’t recommend Petal & Pup highly enough !
Beautiful clothing and excellent service!
Not only is the clothing beautiful, the service is amazing! I had an issue with my delivery which was very frustrating. When I reached out to the team at Petal and Pup they were so understanding and helpful, even though the issue wasn’t from their end. A lovely lady named Shoshana still offered to helped me resolve everything. Such lovely, efficient and professional service! It brightened my day! I will definitely continue to shop here!!!
Hey Milana!
Thank you so much for the wonderful review. ...
Read more Our team always strive to provide a service that exceeds expectations and create tailor made solutions where possible, so we will be sure to pass on your feedback to Shoshana. We truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xxThe Perfect LBD
I got those for a Hen’s Cocktail event and wow did I feel sexy yet classy in this LBD! It’s so incredibly flattering on the curves and because it’s not cling tight, I can breathe and eat with worrying how it looks. Highly recommend! Oh and I’m a size D and went bra free modestly with this.
Hi Emily,
Thank you for a lovely review, we are very appreciative of this. ...
Read more To hear that our garments were comfy and made you feel amazing while wearing them is wonderful feedback for ourselves. This dress looks absolutely stunning on you! We look forward to serving you again in the future, with love P&P xxAmazing Service and Wonderful Quality, Beautiful
I was so delighted to receive my beautiful pieces of clothing in 24 hours. Pretty amazing!!! Items are gorgeous and as described, lovely quality, great price. Fantastic Petal and Pup, truly wonderful service.
Hi Lee-Anne,
Thank you so much for your wonderful review, we are so appreciative. ...
Read more We are pleased to hear your experience with us was not only amazing but speedy! We look forward to continue delivering this to you in the future. With love, P&P xx- 2 reviews
- 1 like
Great Product/ Fantastic service
Great products with fantastic service. This was the first time I had purchased from petal amd pup and it won't be the last. They have such a great range of clothes. There service and aftersale service is fantastic. They really care about there product and there customers
Hi Mel,
Thank you so much for taking the time out of your day to provide such a lovely review, we are very appreciative of this. ...
Read more Our team are always striving to provide a service that exceeds expectations and creates tailor made solutions where possible, so we are so happy to read this beautiful review! We truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xxSuper fast service!
My order was delivered in less than 48hours and the pants are gorgeous! Will define order from this site again. Thank you.
Hi Bec,
Thanks so much for taking the time to leave a review! ...
Read more We are happy to hear you received your items so quickly! We look forward to helping you find more of those gorgeous styles you love in the future. Have a wonderful day! Love the team at P+P xxBeautiful dresses and wonderful costumer service !
Incredible customer service and easy returns! I swapped a few dresses for a wedding and they were very flexible and accommodating!
Hi Liz,
Thank you so much for your wonderful review, we are so appreciative. ...
Read more We are pleased to hear your experience with us was amazing and we look forward to continue delivering this to you in the future. With love, P&P xx- 3 reviews
- 1 like
Great service!
LOVE Petal and Pup - they have incredibly quick turnaround times for shipping and delivery. I placed an order last week and the product was at my door less than 24hrs later. I ordered the same dress in 2 sizes as I wasnt sure which would fit, and the process for returning the other size was SO simple! I shopped for a replacement, sent the item off, and as soon as my returned item was scanned at the post office, they shipped me out my replacement item, which was also here within 48hrs! I've never had an issue with quality of the clothes and I love that real people can leave reviews so you can get a feel for what the clothing is like before you decide to buy. Will be a long-time customer of P&P!
Hi Emily,
Thanks so much for taking the time to leave a review! ...
Read more To hear that our new returns system provides such fast service and the quality was amazing is wonderful feedback for ourselves. We are happy to hear service you received was not only helpful but speedy. We look forward to helping you find more of those gorgeous styles you love in the future. We hope you have an amazing day and thank you for brightening ours! With love, P&P xxDon't bother
While the range, marketing and customer service is second to none, the quality is abysmal. The material is cheap, mostly synthetic. The stitching is sloppy. And if you are lucky enough to find something that looks decent, you'd probably only get limited wear out of it. The products look way better on the website than they do online, its a real expectations vs reality fail situation. Its also disappointing that the models are a size 6-8, I think the owners need to consider the diversity of shape and size that they might be catering to. I bought two dresses and ended up returning both. I wish money back was still an option because I'd really rather not have to try a third item, I'm tempted to just part with the store credit and call it a day!
Hi Dolores,
Thank you so much for taking the time to leave us this review! ...
Read more I am so incredibly disappointed to hear that you were not completely satisfied with your item and that it wasn't as hoped. Quality is incredibly important to us here at P&P so I truly can't apologise enough that the garment you received was below your expectations. Thank you so much for your honest feedback regarding our model sizes. We hear you and we want you to know that we are actively scouting so many amazing models and influencers to be more size inclusive and to further diversify our brand. As a small team, we are working on scaling our photoshoots to be able to do this. Even though these changes may take some time, we are so excited to show you what we've been working on. We are committed to celebrating and showcasing diversity in so many forms. We have begun featuring the work of our diverse models on both our website and our socials. Although I am unable to locate any correspondence with our team, customer satisfaction is of utmost priority here at P&P. If you would like to reach out to our team at [email protected] one of our team members would be more than happy to create a tailor-made solution to assist with your return Dolores! We look forward to speaking with you soon. All the best, P&P xxEASIEST RETURNS!
I ordered a beautiful dress but the size didn't fit so I needed to return it for the next size up. It was the easiest return!!
They make it so easy to return :) I was so happy. They also have amazing custome service ❤ highly recommend x
Hi Tanika,
Thank you for such a wonderful review. ...
Read more We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future. Have a wonderful day, love P&P xxIncredible customer service!
The customer service I have received from Petal & Pup has been absolutely outstanding! Ella, from the customer service team has been simply amazing, incredibly helpful, and always responds promptly...she really went above and beyond for me. It is very clear from my communication with Ella that Petal & Pup really value their customers and want to do the best they can to make us happy. This gives me confidence to purchase more from them!
Hi Elizabeth,
Thank you for taking the time to leave us such a lovely review! ...
Read more This truly means the world to our Customer Experience team when we hear such wonderful feedback. We will be sure to let Ella know about this as we think she is a great asset to our team. We hope you have an amazing day and thank you for brightening ours! With love, P&P xx- 2 reviews
- 1 like
Amazing customer service!
I had a slight issue with a lovely dress I bought. I emailed re getting a replacement and Carla replied almost immediately. I was so impressed by her swift, friendly and informative answers to my emails. Carla was so professional and a credit to the business! I would definitely shop with Petal and Pup again. Thank you!
Hi!
Thank you so much for taking the time to leave a review. ...
Read more We are so happy to hear the Customer Experience team were able to provide assistance with your return. We will pass this lovely feedback onto Carla! Please feel free to reach out whenever you feel the need to do so. Have a wonderful day, love P&P xxExtra Information
Contact info for Petal & Pup
Mon | 4:00 am - 5:00 pm |
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Tue | 4:00 am - 5:00 pm |
Wed | 4:00 am - 5:00 pm |
Thu | 4:00 am - 5:00 pm |
Fri | 4:00 am - 5:00 pm |
Sat | Closed |
Sun | Closed |
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Hi Carmen,
Thanks for taking the time to leave this honest review. Customer satisfaction is of utmost priority here at P&P and our team is always looking to improve our product quality for our custom...
Read moreers. So I truly do empathise with the disappointment felt when receiving an order that is below your expectations.