Honestly the best customer service I have ever experienced and the nicest staff. Alot of beautiful clothes available and if not, there is the option to be notified once item is back in stock. Definitely recommend for anyone shopping online to visit Petal & Pup!! Also made it very easy to return items that were not suitable.

Petal and pup is a wonderful website to shop at. Their products are lovely, but I enjoyed most the fast delivery and prompt customer service. With my busy work and home life, I don't usually get a chance to shop for me, so being able to do this online with a dream website and customer service team that's on point is a treasure because it's stress free. Keep up the wonderful work that you do, deeply appreciate your online presence. I will be shopping again soon xx

I ordered a size small but had hesitations whether that would fit me, so emailed the team the same day saying that i wanted to cancel my order and requested a full refund. They got back to me later apologising that they hadn’t seen my email earlier and that the dress had already been sent out, but if i was not happy with the size they could offer me a full refund. I tried the dress when it came the same day (super fast delivery for SEQ) and it was too small for me. Sophie from the team even arranged for a free return via AusPost. Very happy with service, expecting my refund by next week

The store is easy to navigate and I was stoked with my product. I bought 3 dresses for my bridesmaids and they all looked beautiful. The quality was perfect and i only didn't purchase all five because i needed the dress in the colour black, otherwise i would have without hesitation. I have purchased many other items from this store and i'm always very happy with them. The service is great too!

I would like to thank Laura & the Petal & Pup team for continually being helpful, polite and prompt with my queries on multiple occasions. Good service is hard to find, so I would like to let you know how much I appreciate your assistance and providing such wonderful service.

Kind regards,
Jo Watson

The customer service itself was fantastic when my order was never refunded to me. Obviously disappointed I never got the refund until now however my feedback score is based on the customer service representative - not the refund process.

Super hassle free.

I have been a customer of Petal and Pup for a few years, their range and accuracy of describing clothes online it second to none! I have also used their online chat function to help make a decision on selecting a size and the girls are such a pleasure to speak to. Your items come wrapped up in such care and there is a little note from the person who packaged up your items, it is the little personal touches that make a difference particularly when shopping online. Returns are never an issue and processed swiftly per their policy. I love everything about this company and I wish more companies followed their lead when it comes to providing exceptional customer service. If you haven't visited their site you should because you are missing out!!

Petal & Pup have a great range of high quality clothing at reasonable prices. The shopping experience is quick and easy and delivery is very fast. Their customer service team is extremely helpful and responsive. Most recently I was helped by Jake, they were able to handle my inquiry in a timely manner and were a delight to correspond with. Very impressed and would definitely (and often do) recommend!

I bought the Pantheon Knit - Peach. Absolutely amazing. It fits perfectly and very warm. I’m 180cm and purchased the Medium size....feels lovely and soft.

So happy with the service too....thank you

Great website to shop a range of clothing! Good quality clothing and amazing customer service! Found it very easy to shop on their online store & fast delivery which was great! Definitely impressed!

I have always found the customer service to be lovely, timely, positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.

Purchased a few items from P&P- always great quality and arrive super fast. They respond quickly to enquires and packages arrive wrapped delightfully. Love their clothes, service and website! One happy customer!

I am very happy with my beautiful new knit. The quality is amazing, it’s so soft and the colour is gorgeous. Perfect true to size fit and was really quick postage to New Zealand. Totally stoked. Customer care were also super helpful when it was out of stock and the email alert system was fab. I think I’ve found my new favourite shop and now I want everything!

Shopping with Petal & Pup is easy & stressfree. They have a great range of products at reasonable prices & great quality. After care customer service is very prompt, helpful & friendly. Will definitely keep shopping with them.

My item was purchased 6 months prior, but due to an uncommon defect with the product, the P&P team allowed a return. The team was so pleasant to deal with & I am so thankful for the result. Thank you P&P for the most beautiful and incredible customer service.

In addition to the clothing being great quality and style, the online support team have always gone above and beyond to make returning any garments extremely easy and respond quickly to any questions, which is especially important during COVID circumstances. Deliveries have remained speedy, which can’t be said for all online retailers at this time. I commend the teams reliability and commitment to exceptional customer service.

I had a couple of past issues with my lateness yet the team at Petal and Pup were always so understanding and willing to help where they could. Honoured things they didn’t need too but they did. Happy to be a loyal customer of a company that appreciates and understands their customers. Thank you!

I ordered two beautiful dresses from Petal & Pup and wow! I’m so impressed.

Not only am I loving my new, well made, quality garments but I am impressed with the service I received from Petal and Pup consumer queries team.
They were polite, professional and really helpful.

Thanks so much for a great experience with Petal and Pup and I’ll surely be back for more beautiful clothes!

Annabelle

So many beautiful items, overnight delivery and the customer service is amazing and very friendly; I received the wrong item and it was fixed immediately with no cost to me.

Petal and pup not only have amazing product quality, but have an incredible customer service team! I had to return something that was outside of the returns policy, but they were so amazing, and I was so happy to get a credit note, then ended up buying so much more!!!
11/10 would recommend to anyone who wants to shop with this brand!